topic Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer in Solid State Drives (NAND)

Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer

jefflks — Sun, 10 Apr 2022 10:53:20 GMT

Event: A backup copy of the object was created
User: Administrator
User type: Active user
Application name: DSAServiceHelper.exe
Application path: C:\Program Files (x86)\Intel\Driver and Support Assistant
Component: File Anti-Virus
Result description: Backup copy created
Type: Trojan
Name: UDS:Trojan.Win32.Generic
Precision: Exactly
Threat level: High
Object type: File
Object name: Solidigm_Storage_Tool_1.0.16.exe
Object path: C:\ProgramData\Intel\DSA\Downloads\SST_GUI_CLI_Win_1.0_1
MD5: 93BEF0E60611C31599C7CD204F07807A

Event: Object deleted
User: Administrator
User type: Active user
Application name: DSAServiceHelper.exe
Application path: C:\Program Files (x86)\Intel\Driver and Support Assistant
Component: File Anti-Virus
Result description: Deleted
Type: Trojan
Name: UDS:Trojan.Win32.Generic
Precision: Exactly
Threat level: High
Object type: File
Object name: Solidigm_Storage_Tool_1.0.16.exe
Object path: C:\ProgramData\Intel\DSA\Downloads\SST_GUI_CLI_Win_1.0_1
MD5: 93BEF0E60611C31599C7CD204F07807A

Re:Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer

JosafathB_Intel — Mon, 11 Apr 2022 18:46:39 GMT

Hello, jefflks.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support related to Solidigm™ Storage Tool. If we inferred correctly, please, provide us with the following information:

• The system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) to download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

• Please, provide us with the name of the utility or the anti-virus detecting the Intel® Driver & Support Assistant (Intel® DSA) as a trojan.

We appreciate the time you are taking to report this issue. We would be looking forward to your reply including this information.

We will follow up with you again on Thursday, the 14th of April 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re: Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer

jefflks — Mon, 11 Apr 2022 19:00:08 GMT

Hi Jos B,

Attached the file generated by SSU.

Anti Virus is Kaspersky Total Security version 21.3.10.391(i)

Re:Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer

JosafathB_Intel — Mon, 11 Apr 2022 19:46:52 GMT

Hello, jefflks.

Thank you for your reply and the SSU logs.

We are going to be working on reviewing the logs and information you provided us.

We will contact you back as soon as we have an update or if further information is needed.

Best regards,

Jos B.

Intel® Customer Support Technician

Re: Re:Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installe

LeoD — Tue, 12 Apr 2022 08:31:27 GMT

Hi I have the same problem

My AV is Kaspersky Internet Security(Version:21.3.10.391(i))

the file gettin flagged as tojan.win32.generic is from this site https://www.intel.de/content/www/de/de/download/715595/solidigm-storage-tool-intel-branded-nand-ssds.html)

It's in the zip file it's called Solidigm_Storage_Tool_1.0.16.exe

Attached the file generated by SSU too

Re:Anti Virus detected UDS:Trojan.Win32.Generic in De Solidigm™ Storage Tool 1.0 driver installer

JosafathB_Intel — Tue, 19 Apr 2022 00:18:28 GMT

Hello, jefflks and Leo D.

We appreciate your patience.

We have great news related to this issue related to Kaspersky* antivirus:

Solidigm submitted a 'false positive report' for the Solidigm Storage Tool with Kaspersky*, to which Kaspersky* confirmed that it is a false positive and they are working on the fix.

For more information about this issue, visit the Solidigm Storage Tool (Intel® branded NAND SSDs) viruses thread on the Kaspersky* forums.

Based on this information, if you have any other questions related to Kaspersky*, we advise you to contact them directly.

We appreciate the time you took to bring this issue to our attention.

We will close this thread since the issue is related to a third-party tool and the solution is available on the link to the Kaspersky* forums previously provided.

Best regards.

Jos B.

Intel® Customer Support Technician.