topic Re: Intel SSD 520 Available Reserved Space in Solid State Drives (NAND)

Intel SSD 520 Available Reserved Space

ANeri1 — Thu, 15 Oct 2015 12:35:41 GMT

I have 4 of the Intel SSD 520 120GB drives,

One of them, the Windows drive C is showing warning in SMART about:

"AA Available Reserved Space

E8 Available Reserved Space

Contact your reseller or local Intel represantive for assistance."

So i don't know how to solve this.

All the drives have 5 years warrenty, and they are 3 years old now.

Any help would been appreciated.

Re: Intel SSD 520 Available Reserved Space

jbenavides — Thu, 15 Oct 2015 20:01:59 GMT

Hello Nerius,

The Available Reserve Space attribute reports the number of reserve blocks remaining. The normalized value begins at 100 (64h), which corresponds to 100 percent availability of the reserved space. The threshold value for this attribute is 10 percent availability.

By itself this SMART attribute is not indicator of problems in the drive, however, there are some actions you can perform and additional details we can analyze to determine any possible issues.

- Please install https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Intel® SSD Toolbox, then run the Intel® SSD Optimizer and check if this helps.

- If the issue persists, please go back to Intel® SSD Toolbox, select your drive and "Export" the SSD log, then upload it here so we can analyze it.

- Provide the brand and model of your computer as well as the Operating System version.

Re: Intel SSD 520 Available Reserved Space

ANeri1 — Thu, 15 Oct 2015 20:45:33 GMT

Hello,

Thank you for the reply.

I have run Toolbox and optimizer in it several times. No change.

How do i upload the file exported here?

Can't find the setting for that.

Re: Intel SSD 520 Available Reserved Space

ANeri1 — Thu, 15 Oct 2015 20:51:34 GMT

Found the setting. File attached from the export in Toolbox.

Asus rampage IV Black mainboard.

Windows 81. Pro x64

Re: Intel SSD 520 Available Reserved Space

jbenavides — Thu, 15 Oct 2015 21:43:34 GMT

Hello Nerius,

There are some abnomal SMART counters in your drive:

'ID' 'Description' 'Raw' 'Normalized' 'Threshold'

BB Uncorrectable Error Count 55609150 112 50E8 Available Reserved Space 0 10 10

Please http://www.intel.com/p/en_US/support/contactsupport Contact Support to engage your nearest support center, they will be able to continue the analysis of this issue and provide further assistance about this matter.

Re: Intel SSD 520 Available Reserved Space

ANeri1 — Thu, 15 Oct 2015 23:07:33 GMT

Hello,

Ok what does that mean? Is the drive failing? or worn out? or something else?

How do i Contact support? Advise? by mail or?

I live in Sweden.

Re: Intel SSD 520 Available Reserved Space

jbenavides — Fri, 16 Oct 2015 17:27:38 GMT

Hello Nerius,

This is not a sign of hard failure, but is showing signs of normal wearout. Please be aware that drive wearout is not covered by warranty.

To engage support, you can go to the following website: http://www.intel.com/p/en_US/support/contactsupport Contact Support. Here you will be able to select a region and product to find out the contact methods available.

Re: Intel SSD 520 Available Reserved Space

ANeri1 — Fri, 16 Oct 2015 21:29:50 GMT

Ok so what have happened? Why is this showing?

The E9 Media wearout Indicator says ready for use and seems ok.Why do these two, AA and E8 shows this?

I will try to find and get in contact with support.

Re: Intel SSD 520 Available Reserved Space

jbenavides — Sat, 17 Oct 2015 00:02:26 GMT

The Uncorrectable Error Count shows the count of errors that could not be recovered using Error Correction Code. The Available Reserved Space attribute reports the number of reserve

blocks remaining. In your case, the SSD has reached 10% availability of the Reserved Space.

Please make sure you have a valid back of any important data and contact support so they can inform you of further options.

Re: Intel SSD 520 Available Reserved Space

ANeri1 — Sat, 17 Oct 2015 00:54:16 GMT

Ok, thank you for the explaination.

Just got info from support that this normal use is not covered in warranty.

So much for that 5 years warranty.

Next drive will be of another brand.

Thank you Jonathan for your support.

Re: Intel SSD 520 Available Reserved Space

jbenavides — Mon, 19 Oct 2015 21:57:27 GMT

Hello Nerius,

We typically don't replace drives based on low E8/E9 values as that is normal wear. In this case the uncorrectable error count is excessive and may indicate an issue with the drive.

Please check you private messages as we would like to get in touch with you again.