topic Re: Re:SSD 535: no boot, ID SandForce in Solid State Drives (NAND)

SSD 535: no boot, ID SandForce

GLemelin — Sun, 12 Dec 2021 16:05:55 GMT

Hello!

I got a crash with my PC (CPU overheat due to heat-sink support break), and let it off for few month (time to get a new heat-sink plate, do the repair: not my main PC).

Now the SSD is 'bricked': no boot (Win10). It seems to have lost its partitions and even its name.

I re-installed Win10 on a secondary HDD and get the latest 'Intel Memory and Storage Tools' v1.12.172: the SSD is detected as SandForce, so the tool doesn't want to continue (as it is not recognized an Intel SSD).

The BIOS and DiskManager shows 'SandForce 200026BB' instead of the Intel real ID.

I also tried connecting the SSD on a second PC without more success.

How can I recover the data on this SSD?

Model is SSDSC2BW120H6

Thanks for your help!

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Mon, 13 Dec 2021 20:18:34 GMT

Hello, GLemelin.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support for your Intel® SSD 535 Series. If we inferred correctly, we would appreciate it if you may provide us with the following information:

1- The system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

2- We would like to check the SMART attributes of your Intel® SSDs and review them to see if they show any error, using this system or another system that recognize the drives:

*Please extract the following logs by using the Intel® Memory and Storage Tool:

https://www.intel.com/content/www/us/en/download/19520/intel-memory-and-storage-tool-cli-command-line-interface.html?v=t

- SMART attributes: intelmas show -smart -intelssd “SSD_index”.

-The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”

A complete User Guide is available below. Replace the “SSD_index” with the actual index number of your SSD.

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342245-006US.pdf

Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

3- Are these drives new, or did they come preinstalled with your PC?

4- We do not offer the data recovery service; we advise you to check the Data Recovery Options for Intel® SSDs article:

https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

We will follow up with you again on Thursday, the 16th of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Thu, 16 Dec 2021 21:46:33 GMT

Hello, GLemelin.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 535 Series. We would like to know if you were able to check the information we shared in our previous post.

We will follow up with you again on Tuesday, the 21st of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re: Re:SSD 535: no boot, ID SandForce

GLemelin — Sun, 19 Dec 2021 18:03:11 GMT

Hello!

I ran the SSU.exe (exported to SSU_log_20211219.txt) and the Intel_MAS_CLI_Tool_Win_1.12 (output copy in IntelMAS_log_20211219.txt).

As noted before, the SSD drive is not recognized as an Intel SSD drive, and the reported size is 0.

It's in a 'bricked' state, but I'd like to recover some files from it.

Thanks for your help,

Guylain

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Mon, 20 Dec 2021 23:07:31 GMT

Hello, GLemelin.

Thank you for your reply and the logs provided.

We would appreciate it if you may provide us with the following information:

1. A picture of the SSD label as shown in the Find Model, Serial, and SA Numbers for Intel® SSDs and Modules article:

https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html

2. As stated on the Intel® Solid State Drive (Intel® SSD) is detected in BIOS as the Controller article:

https://www.intel.com/content/www/us/en/support/articles/000026484/memory-and-storage/client-ssds.html

The next step to recover the SSD is to run a low-level format, but based on your inquiry, we assumed that you are interested in recovering the data on your SSD.

If that is the case, we remind you that we do not offer the data recovery service; we advise you to check the Data Recovery Options for Intel® SSDs article and to contact the company that better suits your needs:

https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

We will follow up with you again on Thursday, the 23rd of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Thu, 23 Dec 2021 23:55:20 GMT

Hello, GLemelin.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 535 Series. We would like to know if you were able to get the information we requested in our previous post or if you decided to contact the data recovery centers.

We will follow up with you again on Tuesday, the 28th of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re: Re:SSD 535: no boot, ID SandForce

GLemelin — Fri, 24 Dec 2021 16:53:03 GMT

Hello!

Here's a photograph of the label (back) of my SSD.

I also tried to use it on a second PC, with the same ID from the BIOS and DiskManager.

I have to see what's the cost to try to retreive data form this SSD.

Regards,

Guylain

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Fri, 24 Dec 2021 20:25:41 GMT

Hello, GLemelin.

Thank you for your reply and the picture of the SSD label you provided us.

Please, take your time deciding if you want to send the SSD to a data recovery center.

In case that you are interested in a replacement, we would appreciate it if you may provide us with the following information to check the SSD warranty status:

1. We would like to know how long ago you purchased this SSD?

2. Do you still have the POP (proof of purchase)?

We would be looking forward to your reply letting us know your decision.

We will follow up with you again on Tuesday, the 28th of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Happy holidays.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Tue, 28 Dec 2021 21:17:07 GMT

Hello, GLemelin.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 535 Series. We would like to know if you decided to contact the data recovery centers or if you need further assistance.

We will follow up with you again on Friday, the 31st of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Happy holidays.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD 535: no boot, ID SandForce

JosafathB_Intel — Fri, 31 Dec 2021 20:25:38 GMT

Hello, GLemelin.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to Intel® SSD 535 Series. Since we have not heard from you in a while, we are going to close this community thread.

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread. We will no longer monitor this thread.

Best regards,

Jos B.

Intel® Customer Support Technician.

Re: Re:SSD 535: no boot, ID SandForce

Ibrar — Tue, 12 Dec 2023 13:53:32 GMT

Hello Jos B,

I also have the the same issue with my intel ssd pro 2500 series 180 gb and now i want that i can use it again so what should I do

I will also attach some images of it

https://photos.app.goo.gl/bGPGm32qhosCYgCG6