topic Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD in Solid State Drives (NAND)

Intel SSD toolbox unable to report SMART data on Intel 750 SSD

CA5 — Thu, 01 Oct 2015 17:32:29 GMT

Recently built a new PC using Intel 750 (400 GB, PCI-E slot version) as boot drive, with Windows 10 Enterprise.

It was detected automatically by the BIOS on the Asus Z170 Deluxe motherboard, and the install was unremarkable.

All running well, however I've now also installed Intel SSD toolbox, and it's not reporting any SMART data:

I attempted to install the latest driver by using the SetupNVME.exe that came with Intel Windows NVMe driver 1.3.0.1007 x32-x64.zip, but this made no difference.

Can anyone shed any light on this lack of SMART data from the toolbox? I haven't found any other utilities that recognise the drive at all, so I was hoping the Intel SSD Toolbox would show me these details.

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

jbenavides — Thu, 01 Oct 2015 21:09:57 GMT

Hello ChrisA22963,

Since the Intel® SSD Toolbox is not reporting SMART information for your Intel® sSD 750 Series, you might want to try these recommendations:

- Make sure you are using the most recent version of https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Intel® SSD Toolbox.

- Update the Firmware of your Intel® SSD 750 Series. The latest version is available with the https://downloadcenter.intel.com/download/23931/Intel-Solid-State-Drive-Data-Center-Tool Intel® SSD Data Center Tool.

- If the issue persists, it is possible that SMART monitoring is disabled in your Motherboard. To confirm this, please contact the http://www.intel.com/support/oems.htm Computer Manufacturer Support and check the advanced configuration in the BIOS for any setting that may have disabled SMART.

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

CA5 — Sun, 04 Oct 2015 10:30:47 GMT

Thank you for this.

I did have the latest SSD Toolbox, and I've successfully updated the firmware:

... and now I'm getting SMART data (attached), but not a health report:

Would appreciate any further suggestions.

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

rshai2 — Sun, 04 Oct 2015 10:34:09 GMT

Can you please help me out to have software of intel proset for wired connection version 8.2.1.0 for windows 2000 OS

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

MFlin — Sun, 04 Oct 2015 16:33:31 GMT

I have the same problem with the software not reporting the health or life remaining. This was working, but stopped ever since I up dated the firmware. Have you tried to click on the other drives then go back and click on C:\ ? I tried and then it reported the health an etc. But you have to do this every time you run the tool box.

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

CA5 — Sun, 04 Oct 2015 18:16:05 GMT

Yes, that does the trick. So simple that I didn't think to try it

Cheers

PS, Intel chaps... that's a bug in fact... care to fix? You know, call the RefreshData method on startup as well as on demand?

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

jbenavides — Mon, 05 Oct 2015 20:33:00 GMT

Hello ChrisA22963,

We are looking into this condition and we will let you know once we receive any updates about it.

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

CA5 — Mon, 05 Oct 2015 20:52:34 GMT

Thanks, it's a very minor issue of course

Re: Intel SSD toolbox unable to report SMART data on Intel 750 SSD

DRich20 — Thu, 14 Apr 2016 07:48:11 GMT

Have the same issue, no smart information available although I am sure it was there before last year. Using SSD Toolobox 3.3.4 which reports drive as having latest firmware. Tried the datacenter tool but will not show drive.