topic Re: 665p fails to write file reproducibly in Solid State Drives (NAND)

665p fails to write file reproducibly

KurtKnopf — Tue, 15 Jun 2021 14:43:31 GMT

I have a vmdk file of 67GB which I cannot write to a NTFS partition on a 665p 1TB because it fails with either permission denied or generic I/O error.

I've tried the following things:

- Copy directly via Wifi

- Copy directly via LAN

-Copy as zip (from server via LAN which worked) and extract (which failed)

-Copy as splitted (5GB files, from server via LAN, which worked) and recombine (which failed)

This is on a Windows 7 ESU where none of the Intel tools are supported AFAIK.

As there is also no firmware update available I am out of ideas how to proceed.

Re:665p fails to write file reproducibly

JosafathB_Intel — Tue, 15 Jun 2021 22:07:20 GMT

Hello KurtKnopf,

Thank you for contacting Intel® Memory and Storage support.

As we understand, you need assistance with your Intel® SSD 665p Series. If we infer correctly, we will appreciate it if you can provide us with the following information:

• Please, let us know if this Intel® SSD 665p came pre-installed with your PC.

• A screenshot of the “Disk Management” showing all the storage devices. To access the disk manager, you can choose from the following two ways:

# 1: Open it from the Quick Access Menu.

o Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

o Use Windows+R to open Run, type “diskmgmt.msc” in the empty box, and tap OK.

• We would appreciate it if you can provide us with the system details by extracting the SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

• We would appreciate it if you can try to copy the same file to another storage media like a thumb drive or an external hard drive.

• We would like to know if you can copy other files into this SSD.

• We would like to check the SMART attributes of your Intel® SSDs and review them to see if they show any error:

*Please extract the following logs by using the Intel® Memory and Storage Tool:

https://downloadcenter.intel.com/download/29337/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Interface-

- SMART attributes: intelmas show -smart -intelssd “SSD_index”.

-The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index.”

A complete User Guide is available below. Replace the “SSD_index” with the actual index number of your SSD.

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342245-006US.pdf

We will follow up with you again on Thursday, the 17th of June 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

Re: Re:665p fails to write file reproducibly

KurtKnopf — Thu, 17 Jun 2021 10:49:20 GMT

The SSD came not preinstalled but was added later.

I can copy/extract the same file to a USB harddisk on the same machine.

All the requested data and screenshots is attached.

Re:665p fails to write file reproducibly

JosafathB_Intel — Thu, 17 Jun 2021 21:51:05 GMT

Hello KurtKnopf,

Thank you for your reply and the information provided.

We reviewed the screenshots and SSU logs, and we would like to know the following:

1- Since you have several partitions on this SSD, are you receiving the same error when copying to any of them?

2- Would you mind providing us with a screenshot of the error?

3- Do you have another system that you can test the SSD?

4- Are you able to back up your information and run a low-level format on this SSD?

If your answer is yes, please follow the Three Ways To Run Low-Level Format Using Intel® Software Tools article: https://www.intel.com/content/www/us/en/support/articles/000006011/memory-and-storage.html.

We will follow up with you again on Tuesday, the 22nd of June 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

Re: 665p fails to write file reproducibly

KurtKnopf — Thu, 17 Jun 2021 23:50:09 GMT

1 - Just tried to write it to the D partition instead of F but had the same behavior. When copying with Explorer the copy operation stalls, when combining the smaller chunks with cat I get a generic I/O error message

2 - It's really just a generic i/o error without any details. And when copying with Explorer it simply stalls/hangs after reaching more than 55GB

3 - I could only connect it with a NVMe-USB-Adapter to another machine. Would that make sense for testing?

4 - Not really. Only as a final test when everything else has failed.

NB: I tried to install the latest Win 7 Intel Client NVMe drivers (4.4) but the drive still uses the Windows driver. I also played with the OS cache option on the drive settings but disabling the write cache did not make any differences.

Please advise.

Re:665p fails to write file reproducibly

JosafathB_Intel — Fri, 18 Jun 2021 21:23:02 GMT

Hello KurtKnopf,

Thank you for your reply and the information provided.

To continue with the troubleshooting, try the following:

1- To answer your question:

I could only connect it with an NVMe-USB-Adapter to another machine. Would that make sense for testing?

-Yes, please connect this drive to another computer and taking advantage of the file previously copied to the external drive. Let's try to copy it one more time on the SSD.

2- Would you mind installing a third-party tool like TerraCopy* or Microsoft* SyncToy, or Microsoft* Robocopy to test if the issue is related to the explorer.

We will follow up with you again on Tuesday, the 22nd of June 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

Re: 665p fails to write file reproducibly

KurtKnopf — Fri, 18 Jun 2021 23:58:06 GMT

Before trying with another machine I ran another test. I splitted the vmdk on Linux into 5GB chunks which I tried to recombine.

Chunk a - h worked without a problem which resulted in a 40GB file. Then I recombined the second half of all the chunks into a second file which also worked. After this was finished I tried to append the second file to the first file which resulted in the error message after the total size had reached 56GB.

Also interesting: after the attached error happened, chkdsk reports the partition as being of type RAW. After rebooting the partition is recognized as NTFS again.

Re:665p fails to write file reproducibly

JosafathB_Intel — Mon, 21 Jun 2021 21:40:44 GMT

Hello KurtKnopf,

Thank you for your reply and the information provided.

The behavior that you are describing of the SSD partition. Described as losing the NTFS format and showing up as a Raw unit is not normal at all.

To continue with the troubleshooting, please try the following:

1- Would you mind installing a third-party tool like TerraCopy* or Microsoft* SyncToy, or Microsoft* Robocopy to test if the issue is related to the explorer.

2- Are you able to back up your information and run a low-level format on this SSD?

I understand that this last step could be difficult due to the recent information provided by you related to the SSD partition moving from NTFS to unallocated or RAW space. We think that this process is the best option to discard any hardware issue.

We will follow up with you again on Wednesday, the 23rd of June 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

Re:665p fails to write file reproducibly

JosafathB_Intel — Wed, 23 Jun 2021 22:23:36 GMT

Hello KurtKnopf,

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to the Intel® SSD 665p Series. We would like to know if you were able to check the previous communication.

We will follow up with you again on Friday, the 25th of June 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

Re: 665p fails to write file reproducibly

KurtKnopf — Fri, 25 Jun 2021 10:57:48 GMT

After fiddling around with this quite a lot I accidentally found the problem. For an unknown reason the NTFS compression flag was set on the entire partition and this seems to be unable to handle files that large. After clearing the option I could happily download all the files without any problem.

Sorry!

Re:665p fails to write file reproducibly

JosafathB_Intel — Fri, 25 Jun 2021 22:13:38 GMT

Hello KurtKnopf,

Thank you for your reply and for sharing the solution to the issue you were experiencing with your SSD.

We are glad to hear that you were able to fix the behavior you were experiencing by changing the NTFS compression flag on the partitions.

We will not close this thread, and you can still post and share your findings with the community. If you need assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread, and please submit a new question. We will no longer monitor this thread.

Best regards,

Josh B.

Intel® Customer Support Technician.