topic Re:Intel SSD 540s Е8 Available Reserved Space in Solid State Drives (NAND)

Intel SSD 540s Е8 Available Reserved Space

alexander777 — Wed, 07 Apr 2021 10:30:58 GMT

Hello!

My windows 7 x64 bit gave an error about my disk. Diagnostics s.m.a.r.t status bad with error Е8 Available Reserved Space with values 0 9 10. I used the ssd optimizer in Intel SSD Toolbox but the error remained. I add the logs of my ssd disk.

I will be grateful for the help.

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Wed, 07 Apr 2021 20:50:24 GMT

Hello, alexander777.

Thank you for posting in the Intel Community Support forums.

I reviewed your thread regarding the Intel® SSD 540s Series (240GB) with the SMART error, I will be glad to assist you.

The drive does not seem to have considerable wear/use and it has not been working for that long, but I did notice that its firmware is running an earlier version (G200).

I would recommend performing a firmware update using the Intel Firmware Update Tool:

- Download: https://downloadcenter.intel.com/download/29722?v=t

- User and installation guides are available on the same page, or you can also visit the link below.

- How to Update the Firmware: https://www.intel.com/content/www/us/en/support/articles/000056193/memory-and-storage.html

The reason for the update is that it includes some improvements in the behavior of the SMART parameters that could be related to the current error, so it is possible that there are no issues and the value is just being reported incorrectly.

I will also mention that Toolbox has been discontinued, I would recommend you to switch to the Intel Memory and Storage Tool, but your current OS is not part of the validated operating system (you may try to check if it works).

- Download: https://downloadcenter.intel.com/download/30262?v=t

- The user guide and installation guide are on the same page.

- Intel MAS is able to perform firmware updates as well, but the current firmware version G200 is an early revision, so it is recommended to perform the update using Intel FUT.

Please let me know if you can perform the update and if you notice any changes. The next step would be performing a secure erase, but I would recommend keeping an eye on the parameter "Available Reserved Space" after the firmware update to check if degradation continues.

I will follow up on April 12th or we can schedule a different date in case you would like to keep the ticket open for a while.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Mon, 12 Apr 2021 22:34:09 GMT

Hello, alexander777.

I wanted to follow up on your thread regarding the SSD SMART information and error.

Please let me know if you have any questions regarding my previous post or if you performed the firmware update; I will proceed to close the ticket on April 15th if there is no confirmation or further assistance required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel SSD 540s Е8 Available Reserved Space

alexander777 — Wed, 14 Apr 2021 17:08:42 GMT

Hello, BrusC_Intel

I'm sorry for such a late answer. For technical reasons, I could not answer.

I used your advice and did everything according to the instructions and I ran into a problem.

When you try to update the ssd, you get an error: (The firmware update process cannot be completed in Windows or Linux for this firmware. Please use the Intel SSD Firmware Update Tool)

My current Firmware LSBG200

Maybe I should try to install windows 10 and install the Firmware Update Tool on it as it doesn't work on Windows 7

Re: Re:Intel SSD 540s Е8 Available Reserved Space

alexander777 — Wed, 14 Apr 2021 17:15:59 GMT

I also wanted to try installing the Intel® Memory and Storage Tool (GUI) on Windows 10 as it does not work on my Windows.

Can I update the firmware with this program?

Re: Re:Intel SSD 540s Е8 Available Reserved Space

AlHill — Wed, 14 Apr 2021 18:55:33 GMT

The memory and storage tool download page says ( by omission) that W7 is not supported.

https://downloadcenter.intel.com/download/30380?v=t

Doc (not an Intel employee or contractor)

Re: Re:Intel SSD 540s Е8 Available Reserved Space

alexander777 — Wed, 14 Apr 2021 19:41:10 GMT

Yes, I see that the program does not support Win 7.

I'm talking about maybe it's worth trying to update the ssd software using this program installed on Win 10?

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Wed, 14 Apr 2021 23:38:04 GMT

Hello, Alexander777.

My apologies, I mentioned the Intel Memory and Storage Tool as an option to replace Intel SSD Tool since it works as its direct replacement, and since it is not validated for Windows 7, it was just in case you wanted to try to use it, but not to perform the firmware update.

Regarding the firmware, the current firmware version of your SSD can only be updated using the first method I mentioned, the Intel Firmware Update Tool; this tool is not OS-dependent because you will be booting from the USB key where you install it. It is a bit more time-consuming, but it should work fine and it is just a matter of following the steps in the article (https://www.intel.com/content/www/us/en/support/articles/000056193/memory-and-storage.html).

If you have any questions, please let me know, I will follow up on April 19th or we can schedule a different date in case additional time is required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel SSD 540s Е8 Available Reserved Space

alexander777 — Mon, 19 Apr 2021 16:22:02 GMT

Hello, BrusC_Intel

I will try to update the firmware again. If I have any questions, I will write to you.

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Mon, 19 Apr 2021 22:34:24 GMT

Hello, Alexander777.

Perfect, I will keep the ticket open and follow up on April 22nd just to make sure it stays active.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel SSD 540s Е8 Available Reserved Space

alexander777 — Thu, 22 Apr 2021 16:41:54 GMT

Hello, BrusC_Intel

I tried to update the firmware again. UEFI Usb flash prioritized boot first.

Disabled secure boot.

When I try to update the firmware, I get the error again (The firmware update process cannot be completed in Windows or Linux for this firmware. Please use the Intel SSD Firmware Update Tool)

I have not formatted my ssd, could this be the problem?

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Thu, 22 Apr 2021 23:11:24 GMT

Hello, Alexander777.

Good day,

Formatting the unit should not be necessary to perform the firmware update.

Right now there are a couple of options I can think of: would you mind trying to perform the update using the previous version or Intel FUT or mounting the ISO using a different tool other than RUFUS?

- Previous Intel FUT release: https://downloadcenter.intel.com/download/29722/Intel-SSD-Firmware-Update-Tool

Please let me know if the issue persists and we can explore the option to replace the unit just to rule out the possibility of an actual drive issue.

I will follow up on April 27th or you can let me know if you would like additional time.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Tue, 27 Apr 2021 17:52:53 GMT

Hello, Alexander777.

I wanted to follow up on your thread just to check if you had any questions regarding my previous post involving a couple of options to try the firmware update and also a possible replacement.

The thread will remain open and I will follow up again on April 30th, or we can schedule the follow-up on a later date if required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:Intel SSD 540s Е8 Available Reserved Space

BrusC_Intel — Fri, 30 Apr 2021 18:21:04 GMT

Hello, Alexander777.

This post is to follow up on your thread regarding the SSD showing an error related to the Available Reserved Space.

I previously mentioned that this could be related to an issue observed in the early firmware release of the unit, involving some SMART parameters not being reported correctly, and that could be fixed by a firmware update.

I understand we encountered some issues to perform said firmware update, so I mentioned the option to replace the unit via warranty, but unfortunately, there was no confirmation after I tried to follow up.

The thread will be closed right now, but if our assistance is still required, please open a new thread or contact us via any other support methods (phone, chat, or web ticket) using the following link:

- https://www.intel.com/content/www/us/en/support/contact-support.html

- Remember to select your current location at the top of the screen.

Best regards,

Bruce C.

Intel Customer Support Technician