topic Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode in Solid State Drives (NAND)

Intel SSD 600P 256GB Out of Spare and in Read Only mode

ITHandy — Thu, 11 Mar 2021 23:10:56 GMT

Hi there,

Long story short - My Acer laptop failure is due to the Intel M.2 600P locked into read only mode. Running intelmas confirms that the actual written data to this SSD is only 4.2GB, only 0.01% of spec'd TBW rating (72TB). Smart log further reveals that this M.2 is running out of spare block.

Tried the delete command with intelmas but was still unable to clear the error.

Please advise how to fix this.

Attached is the intelmas log.

Cheers

Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

BrusC_Intel — Fri, 12 Mar 2021 18:17:16 GMT

Hello, ITHandy.

Thank you for posting in the Intel Community Support forum.

We received your ticket regarding your Intel® SSD 600p Series in read-only mode, I will be glad to assist you.

Please allow me to review the log provided and I will contact you back as soon as possible.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

BrusC_Intel — Fri, 12 Mar 2021 22:25:35 GMT

Hello, ITHandy.

Thank you for waiting.

At this point, the only option would be to attempt a firmware update, this can be done via the following command: intelmas load -intelssd X, just replace the X with the SSD index.

Check if this makes a difference and let me know, but if that is not the case, please let me know the following:

1. Did you purchase the SSD separately or did it came with the laptop?

2. How long ago did you purchase the SSD/laptop?

3. Can you provide us with a picture of the SSD label showing its markings?

I will follow up on March 17th or we can schedule a different date if additional time is required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

ITHandy — Fri, 12 Mar 2021 23:40:59 GMT

Hi Bruce,

Thanks for the quick follow-up and the advice.

I couldn't find the firmware image as a standalone file. I can only find the bootable ISO at https://downloadcenter.intel.com/download/29722/Intel-SSD-Firmware-Update-Tool. If you have a single firmware file, please share.

Here are the answers to the questions,

1. This SSD came with Acer Swift 3 laptop

2. It was purchased on October 2017

3. attached

Cheers

Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

BrusC_Intel — Mon, 15 Mar 2021 17:43:54 GMT

Hello, ITHandy.

Thank you for the information.

There is no need for you to download a separate "firmware file", the tool should be able to perform the necessary firmware update by using the "load" command.

Please let me know if the update is completed successfully and you notice any changes.

I will follow up on March 18th in case you need additional time to attempt this or we can schedule a different date if necessary.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

ITHandy — Mon, 15 Mar 2021 18:42:29 GMT

Hi Bruce,

Thanks for the clarifications.

The firmware was updated but it didn't help. The device is still in read-only mode and the available spare is still 0.

# intelmas show -intelssd 0

- 0 Intel SSD 600p Series BTPY64940A0C256D -

Capacity : 256.06 GB
CurrentPercent : Property not found
DevicePath : /dev/nvme0n1
DeviceStatus : Available Spare Below Threshold
Firmware : PSF121C
FirmwareUpdateAvailable : The selected drive contains current firmware as of this tool release.
Index : 0
MaximumLBA : 500118191
ModelNumber : INTEL SSDPEKKW256G7
NamespaceId : 1
ProductFamily : Intel SSD 600p Series
SMARTEnabled : True
SectorDataSize : 512
SerialNumber : BTPY64940A0C256D

# intelmas show -intelssd 0 -nvmelog SmartHealthInfo

- NVMeLog SMART and Health Information BTPY64940A0C256D -

Unsafe Shutdowns : 0x73
Data Units Read : 0xCC32A0
Temperature has exceeded a critical threshold : False
Critical Warnings : 9
Controller Busy Time : 0x0766
Available Spare Space has fallen below the threshold : True
Power On Hours : 0x04F2
Volatile memory backup device has failed : False
Available Spare Threshold Percentage : 10
Available Spare Normalized percentage of the remaining spare capacity available : 0
Data Units Written : 0x871BD5
Number of Error Info Log Entries : 0x1101FC
Host Read Commands : 0x0BE98B32
Power Cycles : 0x074F
Host Write Commands : 0x07C10A09
Media Errors : 0x1101FC
Media is in a read-only mode : True
Device reliability has degraded : False
Temperature - Celsius : 29
Percentage Used : 1

# intelmas version
- Version Information -
Name: Intel(R) Memory and Storage Tool
Version: 1.6.122
Description: Interact and configure Intel SSDs.

Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

BrusC_Intel — Tue, 16 Mar 2021 00:31:25 GMT

Hello, ITHandy.

Thank you for taking the time to attempt the firmware update.

Knowing that the issue persists, I would like to offer the option to proceed with the replacement of the unit as there are no further troubleshooting steps we can take.

I will contact you back privately to request the necessary information.

Best regards,

Bruce C.

Intel Customer Support Technician

Re:Intel SSD 600P 256GB Out of Spare and in Read Only mode

BrusC_Intel — Thu, 25 Mar 2021 21:48:50 GMT

Hello.

This community thread will be closed as this has been handled via e-mail.

The unit is a non-OEM version and replacing it was required.

Please open a new thread if you require any type of assistance from Intel as this thread will no longer be monitored for support, or contact us via any of the other support methods (https://www.intel.com/content/www/us/en/support/contact-support.html).

Regards,

Bruce C.

Intel Customer Support Technician