topic Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part. in Solid State Drives (NAND)

Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

wiggly1 — Mon, 14 Dec 2020 10:04:45 GMT

I'm trying to source irmfuu_7.0.2_win32.exe in order to troubleshoot a problem with my Intel DC P3700 (2TB) SSD. It's a Dell OEM part and not compatible with any other Intel tools for firmware management. Extensive online research suggests that IRMFUU is the only tool that will work with it (for upgrading firmware) and version 7.0.2 seems to be the one I need (unless somebody knows better).

An Intel PDF detailing the firmware I'm looking for (DP05) can be viewed here...

https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/Intel_SSDDCP3700_P3600_DP05.PDF

Can anyone please help? Many thanks in advance.

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

wiggly1 — Mon, 14 Dec 2020 19:58:13 GMT

Never mind, I found the software in the end and it still got me nowhere...

C:\DELL>irmfuu_7.0.2_win32.exe load -force -intelssd 2

Updating firmware...

======================================
F A I L E D
======================================
Status : Selected drive is in a disable logical state.

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

BrusC_Intel — Mon, 14 Dec 2020 23:36:02 GMT

Hello, @wiggly1.

Thank you for contacting Intel Community Support.

We received your thread regarding the P3700 Series firmware update and the disable logical state, I will be glad to assist you.

As you may already know, a drive cannot be recovered once it enters that state, and the best option is to proceed with the replacement of the unit.

Seeing that you have found the solution, I wanted to know if there is anything else we can try to assist you with, otherwise I will proceed to close the thread on December 17th or we can schedule a different date to follow up in case additional time is required.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

wiggly1 — Tue, 15 Dec 2020 08:33:58 GMT

I appreciate the quick and helpful reply. Having researched my issue online I read that a firmware update can sometimes fix the 'disable logical state' issue and restore normal operation. I was pinning my hopes on that being the solution for me as it's quicker and more convenient than an RMA. Unfortunately, the drive will not accept the firmware update so it would seem that my options are narrowing.

The drive is covered by a five year warranty, as detailed in this Intel document...

https://www.intel.co.uk/content/www/uk/en/support/articles/000006281/memory-and-storage/data-center-ssds.html

The failure of the drive may be related to issues with the 8DV1DP01 firmware. The release notes in the following document list fixes provided by newer 8DV1DP05 firmware, including a fix for drives potentially going into a failure state. Sadly, fixing the drive with a a firmware update after failure seems to be impossible.

Source:

https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/Intel_SSDDCP3700_P3600_DP05.PDF

I did try entering the serial number into the Intel Warranty status checker and it couldn't find any results. Perhaps you could deal with the matter directly since I'm not sure how to proceed at this point.

I look forward to hearing from you again.

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

wiggly1 — Tue, 15 Dec 2020 10:52:55 GMT

@BrusC_Intel

I've tried every identifier on the drive label and I still can't get it recognised on the Intel warranty checker, nor is it found on Dell's website. Since I can get no further with the drive I'd be very grateful if you could help me towards a resolution.

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

BrusC_Intel — Tue, 15 Dec 2020 19:41:39 GMT

Hello, @wiggly1.

Sure, I can definitely help you with that. I will contact you privately to request pictures of the drive along with other details to try to locate it and provide you more information regarding its warranty status.

Regarding the firmware update fixing the ASSERT or Disable Logical State, that is correct, but it is a really small possibility, the firmware update works best as a preventive measure to those states.

I will proceed to close the thread for now as we will continue privately.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Intel DC P3700 (2TB) SSD - firmware support for Dell OEM Part.

wiggly1 — Tue, 15 Dec 2020 20:05:16 GMT

@BrusC_Intel

Thanks. I will endeavour to respond to your email as soon as possible.