topic Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD? in Solid State Drives (NAND)

Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

jpatel — Fri, 06 Nov 2020 01:59:58 GMT

Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

AlHill — Fri, 06 Nov 2020 02:14:07 GMT

You are using Speccy to get the information? Personally, you should dump that tool that has not been maintained for three years.

Instead, load the Intel memory and storage tool:

https://downloadcenter.intel.com/download/29915?v=t

This will help you view and update your Intel SSD.

Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

jpatel — Tue, 10 Nov 2020 12:31:10 GMT

I do have that loaded. But there was a performance issue after updating to 121c.

In general should I flash it to 121c or no?

Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

JosafathB_Intel — Tue, 10 Nov 2020 18:58:16 GMT

Hello, jpatel,

Thank you for contacting Intel® Memory and Storage support.

As we understand, you need assistance with an error related to your Intel® SSD 600p Series. If we infer correctly, we will appreciate it if you can review the following information:

1- Based on the Firmware Version for Intel® Solid State Drives and Intel® Optane™ Memory article (https://www.intel.com/content/www/us/en/support/articles/000017245.html). The latest version of the firmware for your SSD is the 121C, and we always advise the customer to have his SSDs updated.

2- Please follow the instructions in the article Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS):

https://www.intel.com/content/www/us/en/support/articles/000057393.html

In case you need further assistance, please reply to this post. We will follow up with you next Friday, November 13, 2020

We hope you find this information helpful.

Best regards,

Josh B.

Intel® Customer Support Technician

Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

JosafathB_Intel — Fri, 13 Nov 2020 21:17:26 GMT

Hello, jpatel,

We were reviewing your community thread, which is related to your Intel® SSD 600p Series. We would like to know if you were able to check our previous post.

We are going to follow up with you again next Tuesday, the 17th of November 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

We will be looking forward to your reply.

Best regards,

Josh B.
Intel® Customer Support Technician

Re: Should I upgrade firmware PSF109C to PSF121C for my Intel NVMe 256GB SSD?

JosafathB_Intel — Tue, 17 Nov 2020 22:58:35 GMT

Hello, jpatel,

We were reviewing your community thread, which is related to your Intel® SSD 600p Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need assistance with an Intel® product, please open a new thread.

Best regards,

Josh B.

Intel® Customer Support Technician