topic Re: tengo problema con mi disco duro SSD Pro 2500 Series in Solid State Drives (NAND)

tengo problema con mi disco duro SSD Pro 2500 Series

Maggie — Sat, 12 Sep 2020 00:55:08 GMT

el problema que tengo es que la de repente la laptop mostro pantalla azul con la carita triste y se reinicio la laptop, y ya no reconoció el SSD, por lo que conecte el SSD en un cluster y no lo reconoce, también quize actualizar el Firmware con los pasos que indican en la pagina, y después de aceptar los términos y proceder a realizar la instalación, muestra el mensaje disk not found.

me pueden ayudar

Re: tengo problema con mi disco duro SSD Pro 2500 Series

JosafathB_Intel — Mon, 14 Sep 2020 15:12:17 GMT

Hello Maggie,

Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.

As we understand, you need assistance with an error related to your Intel® SSD Pro 2500 Series (480GB, 2.5in SATA 6Gb/s, 16nm, MLC). If we infer correctly, we will appreciate it if you can provide us with the following information:

• The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.
2- When finished downloading it, open it.
3- Attach the file generated by the tool in your reply.

• We would like to know if your SSD is not detected in your BIOS at all, or if on the other hand, it is randomly detected.

• We would like to know if you can test this SSD on a different PC.

Please take into consideration that this SSD is an OEM ( Original equipment manufacturer) modified drive that has a generic firmware and was designed to be used with a specific Dell* system. If your drive came preinstalled in your PC, we advise you to contact your OEM to get further assistance since our tools will not be able to update this SSD’s firmware.

We will be looking forward to your reply.

Best regards,

Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®

Re: tengo problema con mi disco duro SSD Pro 2500 Series

Maggie — Tue, 15 Sep 2020 19:35:25 GMT

According to what you indicated, I comment the following:
• We would like to know if your SSD is not detected in your BIOS at all, or if on the other hand, it is randomly detected.
The software did not detect the SSD hard drive

• We would like to know if you can test this SSD on a different PC.
The test is performed in, connecting the hard disk in another PC, but I do not detect it.

A file generated by the software is attached.

Awaiting your comments.

Have a nice day.

Maggie Hernandez

Re: tengo problema con mi disco duro SSD Pro 2500 Series

JosafathB_Intel — Wed, 16 Sep 2020 19:48:05 GMT

Hello Maggie,

Thank you for your reply and for the information provided.

Based on the logs you shared and the events you described, the SSD is not being detected by the PC when using an enclosure.

Seems to be that your drive could be damaged, and probably needs to be replaced, we advise you to contact Dell* to get assistance for their product, and in the case of been necessary a warranty replacement.

This SSD was developed and modified to be used with a specific Dell* system your best option will be to try to do the troubleshooting by using the same PC that the drive came originally preinstalled.

We will close this community thread. If you need further assistance related to the Intel® SSD, please contact us back.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®