topic Re: isdct show -intelssd => no results for S3700 or S3710 in Solid State Drives (NAND)

isdct show -intelssd => no results for S3700 or S3710

rmare2 — Tue, 28 Jul 2015 15:28:37 GMT

I am having issues with the isdct tool discovering the SSD. Windows Disk Management tool sees them and shows the serial number.

I have tried direct connection to my mother board and on a laptop with a usb adapter.

I have attached:

1- a screen capture of Disk Management in windows and the command line of the isdct tool when Disk 1 O: is attached to the mother board.

2- the TDKI.log from the desk top PC with the SSD attached to mother board

Could you help me understand what I am missing in my setup so that I can use the isdct tool?

Re: isdct show -intelssd => no results for S3700 or S3710

jbenavides — Tue, 28 Jul 2015 17:30:02 GMT

Hello wlrm04,

This may happen if you run ISDCT as a standard user. On Windows* Server 2012/2008/R2 and Windows* 7/8/8.1, administrator access is required.

Please Open a command prompt as administrator and run the tool using the commands described in the http://downloadmirror.intel.com/23931/eng/Intel_SSD_Data_Center_Tool_2_2_x_User_Guide_331961-003.pdf Intel® SSD Data Center Tool User Guide.

If the issue persists, disable User Access Control (UAC) where applicable and run the tool in a command prompt again.

Re: isdct show -intelssd => no results for S3700 or S3710

rmare2 — Tue, 28 Jul 2015 20:47:28 GMT

Thank you for your response, I am able to read the parameters, but setting is having issues. I get an "unhandled win32 exception from isdct.exe [5360]" when I try to set the PhyConfig.

C:\isdct>isdct.exe show -a -intelssd

- IntelSSD BTTV335003K4400HGN -

ControllerDescription: @mshdc.inf,%pci\\cc_0101.devicedesc%;Standard Dual Channe

l PCI IDE Controller

ControllerIDEMode: True

ControllerManufacturer: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controll

ers)

ControllerService: pciide

DevicePath: \\\\.\\PHYSICALDRIVE1

DeviceStatus: Healthy

DriverDescription: IDE Channel

DriverMajorVersion: 6

DriverManufacturer: (Standard IDE ATA/ATAPI controllers)

DriverMinorVersion: 1

EnduranceAnalyzer: Selected SSD Generation does not support Endurance Analyzer.

ErrorString:

Firmware: 0956

FirmwareUpdateAvailable: Firmware is up to date as of this tool release.

IEEE1667Supported: False

Index: 0

ProductFamily: Intel SSD DC S3700 Series

MaximumLBA: 781422767

ModelNumber: INTEL SSDSC2BA400G3

NativeMaxLBA: 781422767

PhyConfig: 0 (Default Enterprise Settings)

PhysicalSectorSize: Write SMART Log command failed.

PhysicalSize: 400088457216

PhySpeed: Unknown

PLITestTimeInterval: Write SMART Log command failed.

PowerGovernorAveragePower: Write SMART Log command failed.

PowerGovernorBurstPower: Write SMART Log command failed.

PowerGovernorMode: Write SMART Log command failed.

RAIDMember: False

ReadErrorRecoveryTimer: Write SMART Log command failed.

SataGen1: True

SataGen2: True

SectorSize: 512

SecurityEnabled: False

SecurityFrozen: True

SecurityLocked: False

SerialNumber: BTTV335003K4400HGN

SMARTEnabled: True

SSCEnabled: False

SystemTrimEnabled:

TempLoggingInterval: Write SMART Log command failed.

TrimSupported: False

WriteCacheEnabled: True

WriteCacheState: Write SMART Log command failed.

WriteCacheSupported: True

WriteErrorRecoveryTimer: Write SMART Log command failed.

C:\isdct>isdct.exe set -intelssd 0 PhyConfig=1

<=== <strong>Get a dialog box that isdct had an error ===>

Re: isdct show -intelssd => no results for S3700 or S3710

jbenavides — Tue, 28 Jul 2015 23:05:25 GMT

I just tried the following command, and was able to run fine:

After a power cycle the drive showed PhyConfig: 1.

- Make sure that you installed the version of https://downloadcenter.intel.com/download/23931/Intel-Solid-State-Drive-Data-Center-Tool Intel® Data Center Tool using the installer according to your OS version (32 or 64 bit)

- I noticed a few differences between our system and the one you are using. Your chipset is configured for IDE mode and is using the inbox Windows* driver for the chipset. The storage controller in our test system is running in AHCI (SATA) mode, and since our motherboard has an Intel Chipset, we have installed the iRST driver for Windows* 7. I will check if these differences may prevent the command from running.

Re: isdct show -intelssd => no results for S3700 or S3710

rmare2 — Wed, 29 Jul 2015 14:55:42 GMT

Yes, updating to "ICH10R SATA AHCI Controller" and setting the bios to AHCI solved the isdct crashing issue.

C:\isdct>isdct show -a -intelssd

- IntelSSD BTTV335003K4400HGN -

ControllerDescription: @oem63.inf,%pci\\ven_8086&dev_3a22&cc_0106.devicedesc%;In

tel(R) ICH10R SATA AHCI Controller

ControllerIDEMode: False

ControllerManufacturer: @oem63.inf,%intel%;Intel

ControllerService: iaStor

DevicePath: \\\\.\\PHYSICALDRIVE2

DeviceStatus: Healthy

DriverDescription: Intel(R) ICH10R SATA AHCI Controller

DriverMajorVersion: 10

DriverManufacturer: Intel

DriverMinorVersion: 8

EnduranceAnalyzer: Note: Workload did not induce any wear on the drive. Expected

life calculation is invalid. Ensure that workloads run for an hour or more for

valid calculations.

ErrorString:

Firmware: 5DV10265

FirmwareUpdateAvailable: 5DV10270

IEEE1667Supported: False

Index: 0

ProductFamily: Intel SSD DC S3700 Series

MaximumLBA: 781422767

ModelNumber: INTEL SSDSC2BA400G3

NativeMaxLBA: 781422767

PhyConfig: 0 (Default Enterprise Settings)

PhysicalSectorSize: Write SMART Log command failed.

PhysicalSize: 400088457216

PhySpeed: 3.0 Gbs

PLITestTimeInterval: 10080 minute(s)

PowerGovernorAveragePower: 8500 Milliwatts

PowerGovernorBurstPower: 9500 Milliwatts

PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

RAIDMember: False

ReadErrorRecoveryTimer: 0

SataGen1: True

SataGen2: True

SataGen3: True

SataNegotiatedSpeed: 3.0 Gbs

SectorSize: 512

SecurityEnabled: False

SecurityFrozen: False

SecurityLocked: False

SerialNumber: BTTV335003K4400HGN

SMARTEnabled: True

SSCEnabled: False

SystemTrimEnabled: True

TempLoggingInterval: 1 minute(s)

TrimSupported: True

WriteCacheEnabled: True

WriteCacheState: 1

WriteCacheSupported: True

WriteErrorRecoveryTimer: 0

C:\isdct>isdct set -intelssd 0 phyconfig=1

Please power cycle the device.

For PCIe devices, shutdown the system and reboot.

Set PhyConfig successful.

C:\isdct>

<==== POWER CYCLE ======>

C:\isdct>isdct show -a -intelssd

- IntelSSD BTTV335003K4400HGN -

ControllerDescription: @oem63.inf,%pci\\ven_8086&dev_3a22&cc_0106.devicedesc%;In

tel(R) ICH10R SATA AHCI Controller

ControllerIDEMode: False

ControllerManufacturer: @oem63.inf,%intel%;Intel

ControllerService: iaStor

DevicePath: \\\\.\\PHYSICALDRIVE2

DeviceStatus: Healthy

DriverDescription: Intel(R) ICH10R SATA AHCI Controller

DriverMajorVersion: 10

DriverManufacturer: Intel

DriverMinorVersion: 8

EnduranceAnalyzer: Note: Workload did not induce any wear on the drive. Expected

life calculation is invalid. Ensure that workloads run for an hour or more for

valid calculations.

ErrorString:

Firmware: 5DV10265

FirmwareUpdateAvailable: 5DV10270

IEEE1667Supported: False

Index: 0

ProductFamily: Intel SSD DC S3700 Series

MaximumLBA: 781422767

ModelNumber: INTEL SSDSC2BA400G3

NativeMaxLBA: 781422767

PhyConfig: 1 (Client Settings)

PhysicalSectorSize: Write SMART Log command failed.

PhysicalSize: 400088457216

PhySpeed: 3.0 Gbs

PLITestTimeInterval: 10080 minute(s)

PowerGovernorAveragePower: 8500 Milliwatts

PowerGovernorBurstPower: 9500 Milliwatts

PowerGovernorMode: 0 (Unconstrained. Limited by maximum budget)

RAIDMember: False

ReadErrorRecoveryTimer: 0

SataGen1: True

SataGen2: True

SataGen3: True

SataNegotiatedSpeed: 3.0 Gbs

SectorSize: 512

SecurityEnabled: False

SecurityFrozen: False

SecurityLocked: False

SerialNumber: BTTV335003K4400HGN

SMARTEnabled: True

SSCEnabled: False

SystemTrimEnabled: True

TempLoggingInterval: 1 minute(s)

TrimSupported: True

WriteCacheEnabled: True

WriteCacheState: 1

WriteCacheSupported: True

WriteErrorRecoveryTimer: 0

Re: isdct show -intelssd => no results for S3700 or S3710

jbenavides — Wed, 29 Jul 2015 16:46:17 GMT

It's good to know the changes helped and that you were able to apply the configuration change to your Intel® DC SSD. This will be very helpful for other users facing this issue.