topic Re: Bad drive? in Solid State Drives (NAND)

Bad drive?

MarkM — Thu, 09 Jul 2020 04:43:48 GMT

Hi,

Is my Intel SSD 540s Series 480GB drive going bad?

I have it in a Nuc. I ran the Intel SSD Toolbox and attached is the result. It says, “Error: an error was detected reading data from the selected intel SSD....”

In windows explorer, it takes a long time to load a folder with a bunch of videos files in it. I would see the cursor wheel just keep spinning. The pc would then freeze after while and I would then do a hard boot. This is the symptom I’ve seen so far.

If it’s going bad, would it be covered under any warranty? It’s been several years already.

Thanks.

Mark

Re: Bad drive?

JosafathB_Intel — Thu, 09 Jul 2020 21:33:17 GMT

Hello MarkM,

Thank you for contacting Intel® Memory and Storage support.

As we understand, you need assistance with your Intel® SSD 540s Series 480GB. If we infer correctly, we will appreciate it if you can provide us with the following information:

The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When finished downloading it, open it.

3- Attach the file generated by the tool in your reply.

The SMART logs extracted from your “Intel® SSD 540s Series" by using the Intel® Solid State Drive Toolbox, in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Bad drive?

MarkM — Fri, 10 Jul 2020 01:23:32 GMT

Here you go Josh.

Re: Bad drive?

JosafathB_Intel — Fri, 10 Jul 2020 22:37:51 GMT

Hello MarkM,

Thank you for your reply.

We are going to be working on reviewing the log files you shared with us that are related to your Intel® SSD 540s Series.

We will be contacting you back as soon as we have an update or in case further information is required.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Bad drive?

JosafathB_Intel — Mon, 13 Jul 2020 22:46:12 GMT

Hello MarkM,

Thank you for your patience.

Based on the logs you shared we can not determine any hardware issue related to the Intel® SSD 540s Series and our recommendations are the following:

• We will appreciate it if you can run the firmware update in your SSD to the latest available version using the Intel® Memory and Storage Tool (https://downloadcenter.intel.com/download/29428/Intel-Memory-and-Storage-Tool-GUI-). Section 6.2 of the User Guide (https://downloadmirror.intel.com/29428/eng/Intel-MAS-GUI-1.0.5-User-Guide-342845-001US.pdf) includes the instructions on how to do it.

To update the firmware on an Intel® SSD:

1. Back up the Intel SSD.

Perform a complete system backup on the Intel SSD to make sure no data is lost during the firmware

update process. Intel is not responsible for any data loss that might occur during or after a firmware

update on an Intel SSD.

2. Close all open applications except the Intel MAS tool.

3. Select the Intel SSD you want to update on the home screen.

4. Select Firmware Update.

5. Click Update to update the selected Intel SSD with the firmware version included with this release of

Intel MAS tool. Minimize system use during this operation.

6. Reboot your system once the update is complete.

• After confirming that you have the latest version of the firmware, please follow the steps in the When to Run a Low-Level Format or Secure Erase on Intel® Solid State Drives and Tools to Use article (https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html)

*We provide links to third-party tools and sites for your convenience. We don't necessarily endorse the content, products, or services offered there. We don't offer support for third-party tools.

* Perform a complete system and information backup on the Intel SSD to make sure no data is lost during the process. Intel® is not responsible for any data loss that might occur.

We will be looking forward to your reply letting us know the results.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Bad drive?

MarkM — Tue, 14 Jul 2020 05:27:12 GMT

HI Josh,

The MAS tool says the my firmware LSBG200 is out of date. However, I am not able to update the firmware because the button is grayed out. Please look at screenshot.

Mark

Re: Bad drive?

MarkM — Thu, 16 Jul 2020 04:46:11 GMT

Any solutions?

Re: Bad drive?

JosafathB_Intel — Thu, 16 Jul 2020 22:14:59 GMT

Hello MarkM,

Thank you for your patience.

We do apologize we did not receive a notification regarding your reply until today.

Please try to update your SSD firmware by using the Intel® SSD Firmware Update Tool (https://downloadcenter.intel.com/download/29555/Intel-SSD-Firmware-Update-Tool?product=80097)

For a guide on how to use this tool please visit the User Guide (Intel_SSD_FUT_User_Guide.pdf)

https://downloadmirror.intel.com/29555/eng/Intel_SSD_FUT_User_Guide.pdf

Please follow the steps in the When to Run a Low-Level Format or Secure Erase on Intel® Solid State Drives and Tools to Use article (https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html)

*We provide links to third-party tools and sites for your convenience. We don't necessarily endorse the content, products, or services offered there. We don't offer support for third-party tools.

* Perform a complete system and information backup on the Intel SSD to make sure no data is lost during the process. Intel® is not responsible for any data loss that might occur.

We will be looking forward to your reply letting us know the results.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Bad drive?

JosafathB_Intel — Tue, 21 Jul 2020 21:25:30 GMT

Hello MarkM,

We were reviewing your community thread, which is related to your Intel® SSD 540s Series, and we would like to know if you were able to review our previous post and if you needed further assistance.

Have a nice day.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

Re: Bad drive?

JosafathB_Intel — Fri, 24 Jul 2020 19:58:30 GMT

Hello MarkM,

We were reviewing your community thread, which is related to your Intel® SSD 540s Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®