topic Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot. in Solid State Drives (NAND)

Intel SSD DC P3600 Series drive goes to disable logical state after reboot.

PDhar — Thu, 23 Jul 2015 05:02:06 GMT

I was using around 6 NVMe drives in my test system and after a reboot 4 out of 6 drives entered to disable logical state. For one of the isdct show displays the drive status as "

DeviceStatus: *XASSERT_40344698 ZK". The firmware version in the drive is 8DV10110. Now at this logical failed state I couldnt fetch any other details (like logs) and the other failed drives also show similar symptom, any help i appreciated. Thanks

Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.

jbenavides — Thu, 23 Jul 2015 16:49:48 GMT

Hello PDSP,

Please provide some additional details so we can have a better understanding of the issue:

- Computer brand and model

- Motherboard brand and model

- Operating System version (including 32 or 64 bit)

- CPU

- BIOS & EFI version

- NVME driver version

- Model of the SSD's (size, 2.5" or AiC form factor, model number)

- Slot type where the drives are connected (PCIe slot 2.0 or 3.0, SFF-8639 backplane, etc)

- Are you booting from an NVMe drive?

- What type of test or tasks were you running before the issue appeared?

- Did this happen after a soft reboot, or was it a power removal during activity?

Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.

PDhar — Thu, 23 Jul 2015 18:21:06 GMT

Hi Jonathan,

Please find my answers inline.

- Computer brand and model

Vendor_id: GenuineIntel

Model: Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHZ

- Motherboard brand and model

Manufactures: Intel

Product Name: S2600IP

Version: G20993-303

- Operating System version (including 32 or 64 bit)

CentOS 7.1 with latest stable kernel version 4.0.5

- CPU

Architecture: x86_64

CPU op-mode(s): 32-bit, 64-bit

Byte Order: Little Endian

CPU(s): 12

On-line CPU(s) list: 0-11

Thread(s) per core: 2

Core(s) per socket: 6

Socket(s): 1

NUMA node(s): 1

Vendor ID: GenuineIntel

CPU family: 6

Model: 45

Model name: Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz

Stepping: 7

CPU MHz: 2447.421

BogoMIPS: 3990.49

Virtualization: VT-x

L1d cache: 32K

L1i cache: 32K

L2 cache: 256K

L3 cache: 15360K

NUMA node0 CPU(s): 0-11

- BIOS & EFI version

system bios version 2.14.1219

SMBIOS 2.6 present.

Handle 0x0000, DMI type 0, 24 bytes

BIOS Information

Vendor: Intel Corp.

Version: SE5C600.86B.02.02.0002.122320131210

Release Date: 12/23/2013

Address: 0xF0000

Runtime Size: 64 kB

ROM Size: 8192 kB

Characteristics:

PCI is supported

BIOS is upgradeable

BIOS shadowing is allowed

Boot from CD is supported

Selectable boot is supported

EDD is supported

5.25"/1.2 MB floppy services are supported (int 13h)

3.5"/720 kB floppy services are supported (int 13h)

3.5"/2.88 MB floppy services are supported (int 13h)

Print screen service is supported (int 5h)

8042 keyboard services are supported (int 9h)

Serial services are supported (int 14h)

Printer services are supported (int 17h)

ACPI is supported

USB legacy is supported

BIOS boot specification is supported

Targeted content distribution is supported

BIOS Revision: 4.6

- NVME driver version

version: 1.0 (found this using modinfo nvme)

- Model of the SSD's (size, 2.5" or AiC form factor, model number)

Model: SSDPE2ME400G4

2.5" NVMe/PCIe SSD 400G

SN: XXXXXX (Removed by moderator)

Intel SSD DC P3600 Series 400GB

- Slot type where the drives are connected (PCIe slot 2.0 or 3.0, SFF-8639 backplane, etc)

PLX switch

- Are you booting from an NVMe drive?

No, I have an intel controller where the OS drive is attached to.

- What type of test or tasks were you running before the issue appeared?

Issued a format command for one of the drive. Used this command for formatting "isdct start -intelssd 0 Function=nvmeformat LBAFormat=0 SecureEraseSetting=0 ProtectionInformation=0 MetadataSetting=0"

Did a reboot after completing the format command.

- Did this happen after a soft reboot, or was it a power removal during activity?

After a soft reboot

Thanks for your help.

Re: Intel SSD DC P3600 Series drive goes to disable logical state after reboot.

jbenavides — Fri, 24 Jul 2015 00:04:29 GMT

Hello PDSP,

We reviewed the information you have provided, and this will be better handled through a ticket with the http://www.intel.com/p/en_US/support/contactsupport Support Center.

Please check your private messages for more details.