topic Re: Intel 320 160G SSD end2end SMART problem in Solid State Drives (NAND)

Intel 320 160G SSD end2end SMART problem

SIvan25 — Sun, 10 May 2020 23:00:37 GMT

Hi,

Got an Intel 320 160gb disk here that's showing 50% SMART health due to this error:

End-to-End Error Detection Count 10 90 90

How serious is this and whether it's safe to continue using the drive?

Other than that, no I have no problems with the disk

Re: Intel 320 160G SSD end2end SMART problem

n_scott_pearson — Mon, 11 May 2020 07:57:49 GMT

intel's description for this S.M.A.R.T. attribute is as follows:

This error means some data properties might have been changed. It could have been caused by a sudden power loss. It could cause the firmware not to find the right data. The firmware will then record it into an error log resulting in an error message with the SMART attribute.

Their suggestion for what to do about it is:

Update the firmware and driver of the drive to the latest version available. For firmware update, you can use the Intel SSD Toolbox or the Intel Firmware Update Tool. See also How to Update Firmware of an Intel Data Center (DC) Class Solid State Drive.

Perform a secure erase. Check the links below for guides and reference on performing Secure erase/Low-Level format:
- Three Ways To Run Low-Level Format Using Intel® Software Tools
- Run a Low-Level Format on Intel® Solid State Drives
- Use the latest Intel® SSD Data Center Tool, as well; you can find its user guide here.

If the issue persist, contact Intel Customer Support

Hope this helps,

...S

Re: Intel 320 160G SSD end2end SMART problem

SIvan25 — Mon, 11 May 2020 21:36:29 GMT

Thanks for replying.

Yeah, thats what Toolbox is showing here. It's out of warranty now, shows 99% of the NAND though. And no way to re-flash the firmware nor reset the SMART. Done secure erase but of course that wouldn't change anything (had to use Linux for that; couldn't get out of Frozen state in Windows, using sleep or without) Hmm.

Re: Intel 320 160G SSD end2end SMART problem

JosafathB_Intel — Tue, 12 May 2020 07:03:30 GMT

Hello SIvan25,

Thank you for contacting Intel® Memory and Storage support.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Thank you for understanding.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

Re: Intel 320 160G SSD end2end SMART problem

n_scott_pearson — Tue, 12 May 2020 07:17:38 GMT

Yea, age does play a role here. Your choices are to replace the drive or ignore the issue and continue using it. I would be discarding it; your data integrity is suspect.Z

...S