topic Re: Help drive failed in Solid State Drives (NAND)

Help drive failed

APlan1 — Wed, 24 Jun 2015 20:04:59 GMT

Has this drive failed after only 15 months use. PC working fine one day the next it won't get past the first screen on boot up. Unplug the hard drive and it try's to boot but can't find the drive

AsuS saver tooth x79 board

Intel ssd 530 240gb

To say I an frustrated is an understatement having spent all day testing everything Else I just can't believe that this expensive drive has failed totally there must be a fix

Not tried to use the tool on the drive as only just found out we should be using the tool every week. PC won't boot so can't use the tool until get another pc to put this drive in. I don't even know if the ssd drive has power

Please help

Re: Help drive failed

jbenavides — Wed, 24 Jun 2015 20:32:18 GMT

Hello addy1321,

We are sorry about this situation, and would like to let you know that there are some actions you can do to confirm or discard a drive failure:

- Check in the PC BIOS if the SSD is detected properly.

- Try using the drive in a different port.

- Use the drive with different cables (Data and Power).

- Connect the drive to another computer, as secondary drive, then check if it is detected in the BIOS, or Windows* Computer Management - Disk Management.

If the drive is not able to be detected and you consider it might have failed, please http://www.intel.com/p/en_US/support/contactsupport Contact Intel Support for further assistance.

Re: Help drive failed

APlan1 — Wed, 24 Jun 2015 20:37:58 GMT

The next step is to acquire a pc to test the drive

What are the chances of the drive being dead as a pic

Is going to cost me £75

Re: Help drive failed

APlan1 — Wed, 24 Jun 2015 20:40:06 GMT

Also if drive dead how can I recover the data. Is it possible?

Re: Help drive failed

APlan1 — Thu, 25 Jun 2015 00:34:58 GMT

The drive is not dead it works perfectly in another machine I managed to buy at 11pm at night

Just about to run the great Intel tool which should fix the problem

But first I am backing up the important data

The Intel tool says it won't make any data get lost but I am being careful here

Re: Help drive failed

jbenavides — Thu, 25 Jun 2015 00:48:29 GMT

If the drive is not detected as a secondary drive using a different PC and cables, please http://www.intel.com/p/en_US/support/contactsupport Contact Intel Support Center.

Regarding data recovery, there are some 3rd party companies that provide this service.

Intel does not reimburse for this service, and does not guarantee data recovery services. Contact the companies for pricing, services, and terms.

You can find more information in the following link:

http://www.intel.com/support/ssdc/hpssd/sb/CS-034382.htm Intel® High Performance Solid-State Drives — Data Recovery Options for the Intel® SSD 320 Series