topic Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue? in Solid State Drives (NAND)

PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Sun, 12 Apr 2020 19:10:07 GMT

Built the system at the end of january. Worked fine till now. A week ago it just didnt want to wake from sleep, so i did a hard reset. It didnt boot, instead it kept opening the bios, where the hard drive wasnt listed. I ended up taking the drive out, to see if it has any visible marks. None. So i put it back in into the same m.2 slot, and it worked fine.

Next day it didnt boot windows again, straight to bios. I put the drive into the other slot, and it turned on fine. Then i updated the BIOS on the motherboard, and it again didnt want to boot up, instead went straight to bios. No drive detected. Put the drive back into the first slot, and it worked again.

Did some more digging, set the PCI bus in bios to 3.0 instead of Auto. Also ran chckdsk /r /f. Assesed drive health with 3rd party app, health of drive at 100%. Did a virus scan, no issues. I also changed all the bios settings as per the recomendation on the solid state support guide, and the Intel® Solid State Drives with PCIe* NVMe* Boot Installation Guide

Worked fine for a few days, and i had the same problem today. Again reseated the m.2 drive in the same slot (slot A), and it works again.

I have zero issues with the drive outside of this, and it works fine in other computers.

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

AlHill — Sun, 12 Apr 2020 20:33:53 GMT

What is your processor model number?

What version of Windows 10? 1909?

What is the model number of your laptop or desktop?

Doc

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

LeonWaksman — Sun, 12 Apr 2020 21:03:25 GMT

You may download the Intel SSD Toolbox application. With this application in additional to checking the SSD health and checking the Smart Data, you will be able to update your SSD firmware.

Leon

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

n_scott_pearson — Mon, 13 Apr 2020 05:01:26 GMT

Better yet, please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

...S

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Mon, 13 Apr 2020 16:52:54 GMT

I already did that, it says my firmware is up to date. It also reports the drive as being completely healthy.

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Mon, 13 Apr 2020 16:54:02 GMT

Thanks, here is the SSU log file from yesterday!

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Mon, 13 Apr 2020 17:00:58 GMT

Hello, the CPU is a ryzen 7 3700x, part number 100-000000071. The windows version is 1909. Its a self built pc, so no model number on that. The rest of the specs are:

mobo: Aorus elite x570 mobo (F12f bios version)

ram: CRUCIAL Ballistix Sport LT (BLS2K16G4D30AESB)

GPU: ASUS Rog 2070 super

I am also attaching the SSU log file to this reply, if its any help.

Thank you very much for your time!

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

LeonWaksman — Mon, 13 Apr 2020 17:48:11 GMT

Why the drive is not booting it is recognized by Bios ? I'm asking if you see it in Bios or the PCIe slot is shown as non populated?

Leon

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Mon, 13 Apr 2020 20:02:55 GMT

Nope, doesnt recognize it at all. Shows the slots as empty, and doesnt list anything in the boot drive sections.

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

LeonWaksman — Mon, 13 Apr 2020 20:46:14 GMT

1.When the failure happen, can you see if removing the CMOS battery and replacing it after 15 minutes helps? Of course the Power Adapter should be disconnected.

2. Did you checked the CMOS battery condition?

Leon

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

n_scott_pearson — Tue, 14 Apr 2020 03:09:31 GMT

Do you have an extra M.2 slot? If so, try moving the module to that slot and see if it works better there. If it doesn't, then get the motherboard replaced.

...S

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Tue, 14 Apr 2020 17:35:12 GMT

It does, and it has the same problem. I got the exact same behaviour from both slots.

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Tue, 14 Apr 2020 17:38:20 GMT

I will check the next time it happens if removing the battery helps. Its been booting up normaly for the last two days, so im kinda holding my breath till the next time it fails. As far as the battery condition goes, i unpluged my computer for over an hour at one point when doing this, and the bios settings remained unchanged, so im guessing it should be good?

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

LeonWaksman — Tue, 14 Apr 2020 20:34:51 GMT

The Bios setting will remains unchanged. You will see "Bios checksum" warning during first boot.

Leon

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

JosafathB_Intel — Wed, 15 Apr 2020 04:18:25 GMT

Hello GČade,

Thank you for contacting Intel® Memory & Storage Support.

Based on the information you provided and the troubleshooting you have done so far, your issue seems to be more related to the motherboard than to the SSD.

We advise you to follow the community recommendations regarding the BIOS reset.

If this does not solve the issue, our only advice is to contact your motherboard manufacturer for further assistance and recommendations regarding the necessary BIOS configuration.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

n_scott_pearson — Wed, 15 Apr 2020 05:29:59 GMT

BIOS Settings are stored in flash, so you cannot lose contents this way. Battery is back up for retaining CMOS memory. This is CR2032 battery, which is cheap as dirt, so if in question, just replace it.

...S

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

n_scott_pearson — Wed, 15 Apr 2020 05:34:17 GMT

There are two possibilities,

The BIOS upgrade introduced a bug that is causing this behaviour. Can you downgrade the BIOS to the previous? If you do this and the problem goes away, you know its a BIOS issue.
Something is damaged in the drive or in the motherboard. Test the drive in another PC. If works well there, hairy finger points at motherboard replacement.

Hope this helps,

...S

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

GČade — Sat, 25 Apr 2020 02:30:33 GMT

Hello! So the computer ran fine for the last 10 or 12 days, and i got the same issue. I checked the manual and turns out i can just clear the CMOS by shorting a couple of pins on the board. So I did that, to see if it works before i mess with the battery, and lo and behold, it booted up normaly again. So im guessing the best course of action would be to just put in a new battery right? If not, at least I have a fast way of clearing the issue when it returns, instead of messing with hardware again.

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

LeonWaksman — Sat, 25 Apr 2020 02:41:08 GMT

The battery is quite cheap. I'll would try replacement.

Leon

Re: PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

AlHill — Sat, 25 Apr 2020 02:55:27 GMT

"turns out i can just clear the CMOS by shorting a couple of pins on the board. "

Pretty scary.

Doc