topic Intel 530 SSD S.M.A.R.T issue in Solid State Drives (NAND)

Intel 530 SSD S.M.A.R.T issue

MRahn — Wed, 29 Jan 2014 16:32:29 GMT

Hello,

I have strange issue with my brand new 2.5" Intel 530 SSD 120GB. Every time I start it, in SMART Self-test log appears new test with status:

"Offline - Interrupted (host reset) - Remaining 10%".

If I run the test manually it completes with no errors. And that's really every time. Also SMART info says:

General SMART Values:

Offline data collection status: (0x05) Offline data collection activitwas aborted by an interrupting command from host.

Auto Offline Data Collection: Disabled.

I updated the SSD firmware to latest DC32. Device Model is: INTEL SSDSC2BW120A4. Also tested on different machines and still not found a solution.

Does somebody else has this problem and is there any fix for it?

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Thu, 30 Jan 2014 19:20:10 GMT

Hello vGuides, I am sorry for your issue.

Have you tried running the https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455 Intel® SSD Toolbox instead?

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Thu, 30 Jan 2014 19:27:11 GMT

Hi joe_intel,

yes I tried running SSD Toolbox but there was no info for SMART Tests, only for SMART Attributes. It's a very strange behavior according to me. Hope somebody can help.

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Fri, 31 Jan 2014 22:10:27 GMT

And what happens if you run the Quick/Full Diagnostic Scan?

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Sat, 01 Feb 2014 19:46:14 GMT

Short test was successfully completed withour errors. I haven.t tries the extended test already. A friend of mine also reported absolutely the same behavior with the same model SSD. That's stange. Any ideas?

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Wed, 05 Feb 2014 21:53:03 GMT

A full diagnostic scan will indicate if the drive is good or not.

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Thu, 06 Feb 2014 12:44:48 GMT

I haven't noticed any problems with the drive till now. Only the auto-generated interrupted self-tests. I will run the full test too and write back but I think it's not normal always to auto-generate these self-test on every start and get interrupt them.

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Tue, 11 Feb 2014 12:54:26 GMT

May the auto-generated interrupted offline self-tests appear because my chipset does not support SATA 3 - it's SATA 2?

Here's some SMART Self-test log entries:

Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

# 1 Offline Interrupted (host reset) 10% 10 -

# 2 Offline Interrupted (host reset) 10% 9 -

# 3 Offline Interrupted (host reset) 10% 9 -

# 4 Offline Interrupted (host reset) 10% 9 -

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Tue, 11 Feb 2014 21:19:30 GMT

What is the tool you are using to read the logs and run the self-tests?

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Wed, 12 Feb 2014 08:13:10 GMT

I'm using the last version of smartmontools (6.2) under Linux OS.

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Fri, 14 Feb 2014 07:39:25 GMT

As I promise earlier, I also ran Full Diagnostic Test using Intel SSD Toolbox and it completed successfully. Do you have an idea what is generating these interrupted offline self-tests?

Test # 5 and # 21 were run by me by hand and that's why they are "Completed without error". But all the others are auto-generated and not normal according to me.

SMART Self-test log structure revision number 1

Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

# 1 Offline Interrupted (host reset) 10% 10 -

# 2 Offline Interrupted (host reset) 10% 9 -

# 3 Offline Interrupted (host reset) 10% 9 -

# 4 Offline Interrupted (host reset) 10% 9 -

# 5 Offline Completed without error 00% 7 -

# 6 Offline Interrupted (host reset) 10% 7 -

# 7 Offline Interrupted (host reset) 10% 6 -

# 8 Offline Interrupted (host reset) 10% 6 -

# 9 Offline Interrupted (host reset) 10% 6 -

# 10 Offline Interrupted (host reset) 10% 6 -

# 11 Offline Interrupted (host reset) 10% 5 -

# 12 Offline Interrupted (host reset) 10% 4 -

# 13 Offline Interrupted (host reset) 10% 4 -

# 14 Offline Interrupted (host reset) 10% 4 -

# 15 Offline Interrupted (host reset) 10% 4 -

# 16 Offline Interrupted (host reset) 10% 4 -

# 17 Offline Interrupted (host reset) 10% 4 -

# 18 Offline Interrupted (host reset) 10% 4 -

# 19 Offline Interrupted (host reset) 10% 4 -

# 20 Offline Interrupted (host reset) 10% 4 -

# 21 Offline Completed without error 00% 3 -

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Fri, 14 Feb 2014 23:19:15 GMT

We are taking a look into this.

Re: Intel 530 SSD S.M.A.R.T issue

SV7 — Tue, 18 Feb 2014 19:14:00 GMT

My 240Gb 530 has the same issue. After each "power off/power on" cycle SMART appends self-test log with new line:

Offline Interrupted (host reset) 10%

Manual Short/Extended tests have "Completed without error" status.

Device Model: INTEL SSDSC2BW240A4

Firmware Version: DC32

ATA Version is: 8

ATA Standard is: ACS-2

Re: Intel 530 SSD S.M.A.R.T issue

rdaya2 — Tue, 18 Feb 2014 22:50:10 GMT

just try to get your receipt and go back to the store where you buy it and tell them it has a defect issue and try to ask the SHOP WARRANTY for replacement problem is done!!

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Tue, 25 Feb 2014 12:40:16 GMT

Hi joe_intel,

is there some new info about this? As I can see there are other people with the same problem...

Re: Intel 530 SSD S.M.A.R.T issue

Jose_H_Intel1 — Thu, 27 Feb 2014 21:27:44 GMT

This is still under investigation. I will update the thread when new information becomes available.

Thank you for your patience.

Re: Intel 530 SSD S.M.A.R.T issue

KenF_Intel — Mon, 17 Mar 2014 17:24:18 GMT

Hi all,

The "interrupted" entries you are seeing in the S.M.A.R.T. log do not indicate a problem with the drive. Each time the drive is reset, the drive firmware starts an automated self-test. This self-test is designed to run to completion, or until the system needs to access drive. If the system needs to access the drive while the test is running, the test is interrupted and an entry is placed into the log.

You can expect to see these entries when your system boots (ex. after a shutdown from the OS) or when

your system comes out of the sleep state. You should not see these entries on a Restart from the OS.

The 530 is the only Intel SSD model that currently implements this type of self-test.

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Tue, 18 Mar 2014 06:57:27 GMT

Hi ken-intel,

thanks for the provided information. Is this an experimental implementation of this self-test in 530 Series or it will be implemented in the future in all new drives?

Re: Intel 530 SSD S.M.A.R.T issue

KenF_Intel — Tue, 18 Mar 2014 15:09:37 GMT

Hi vGuides,

I don't have visibility into the firmware implementation plans.

It hasn't appeared on drives that have been released after the 530 so it doesn't appear to be part of our future plans.

Re: Intel 530 SSD S.M.A.R.T issue

MRahn — Wed, 19 Mar 2014 06:28:12 GMT

Hi ken-intel,

do you have some information if there will be firmware update for 530 series fixing it or it will be this way? Thanks in advance.

Have a nice day.