topic Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system in Solid State Drives (NAND)

Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sat, 28 Dec 2019 23:29:58 GMT

***This has been solved. It turns out that Driver Booster must have installed the wrong driver for my SSD, and the solution was to go to Storage Controllers in Device Manager, click my SSD, and use roll back driver. After doing this, it instantly became recognized as a usable hard drive again. Thank you for your help Al. This post can be closed.

Hello,

I successfully installed this SSD on my system a few months ago and had been able to use it without any issues (installed World of Warcraft and a few other games on it). Recently when I went to install a game onto the hard drive, I realized that the hard drive wasn't appearing and I can't access any games installed on it.

I checked both disk management and device manager, and it's not showing up as a hard drive on either of them. However, the system clearly recognizes it, because it shows up as a storage controller in device manager for some reason. I tried downloading the Intel SSD Toolbox, and the SSD does not show up there.

My SSD also shows up in the BIOS in the "Boot Override" section, so I know my BIOS recognizes it as a drive as well.

Motherboard: Gigabyte x470 Aorus Gaming

Processor: Ryzen 5 2600X

Internal HDD: Hitachi 1 TB

2 SSDs: 128 GB ADATA SSD (Has windows installed on it) and 128 GB Gigabyte SSD

M.2 SSD: Intel 660P (the SSD I'm having issues with)

Please let me know if any other information is needed. I attached a few screenshots to this post.

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

AlHill — Sat, 28 Dec 2019 23:45:24 GMT

I keep seeing so many problems related to these Gigabyte/Aorus boards.

Update your bios, and reset the bios defaults.

Doc

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

AlHill — Sat, 28 Dec 2019 23:52:34 GMT

Also, are you using RST?

Doc

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sat, 28 Dec 2019 23:58:14 GMT

Thanks, I'll try to update the BIOS. I've been avoiding it because it seems kinda complicated. Apparently, I have to download a few different versions and install them all in a certain order.

It looks to install F50, I need to install F40, and to install that I need to install F31, which requires me to download some other tool. Here is the site with instructions:

https://www.gigabyte.com/us/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10/support#support-dl-bios

Can you tell me if I'm reading that correctly? I haven't updated my BIOS before and don't want to brick my system accidentally.

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sat, 28 Dec 2019 23:58:29 GMT

I'm not really sure what RST is, so I don't believe so.

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

AlHill — Sun, 29 Dec 2019 00:07:27 GMT

RST = Rapid Storage Technology. Unless you installed it, you are not using it.

https://www.intel.com/content/www/us/en/support/articles/000005610/technologies.html

Regarding the BIOS update, if you are unsure, contact gigabyte for support with their BIOS.

Doc

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sun, 29 Dec 2019 00:09:45 GMT

Gotcha. No, I haven't installed it. Alright, I'll contact Gigabyte and see what I can do. Thank you!

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sun, 29 Dec 2019 09:47:39 GMT

Okay, so, I managed to fully update my BIOS to the newest version without any problems and reset the BIOS to default.

However, this hasn't fixed my problems with the Intel SSD, so I'm still at the same spot I was before.

Any other suggestions?

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

AlHill — Sun, 29 Dec 2019 11:56:05 GMT

Did you create a Storage Space or Pool by any chance?

Go to Start, Settings, System, Storage, Manage Storage Spaces, and tell me if you see any storage there.

Doc

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Sun, 29 Dec 2019 12:50:08 GMT

Not seeing any, no.

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

AlHill — Mon, 30 Dec 2019 01:05:39 GMT

Download, run, and ATTACH (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an Intel support engineer can assist you.

Doc

Re: Intel 660P SSD 1 TB is not showing up as a usable drive on my system

CLeib — Mon, 30 Dec 2019 05:20:19 GMT

Thanks Al.

I have attached the file that the program has made.

Appreciate all the help and look forward to getting this issue fixed!