topic Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix? in Solid State Drives (NAND)

Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

MUlHa — Sat, 16 Nov 2019 19:32:02 GMT

I have Intel SSD Pro 2500 Series 240GB. It unfortunately one day stopped working. Can't see it in BIOS too.

First it showed some reserved space is full but no it is gone from BIOS at all.

Any way to fix my SSD?

Here are some details from SSD:

Model Number: Intel SSDSC2BF240A5L

Serial Number: CVTS515501CQ240JGN

Firmware: LTVi(older one)

Power On Hours: 2801 Hours.

Power On Count: 1523

Total Host Reads: 16653 GB

Total Host Writes: 12664 GB

Transfer Mode: SATA/300 | SATA/600

Standard: ACS-3

Features: S>M>A>R>T, APM, 48Bit LBA, NCQ, TRIM, DevSleep

Errors found:

Available Reserved Space:

ID: AA

Current: 8

Threshold: 10

Available Reserved Space:

ID: E8

Current: 8

Threshold: 10

Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

JosafathB_Intel — Tue, 19 Nov 2019 02:14:44 GMT

Hello MUlHa,

Thank you for contacting Intel® Memory & Storage Support.

We have noticed that you had a thread open related to the same Intel® SSD Pro 2500 Series that seems to be an OEM (original equipment manufacturer) drive from Lenovo* (https://forums.intel.com/s/question/0D50P00004Eix3d) in this thread you were referred to them in order to get further support and assistance related to your drive, and we shared some suggestions on how to try to fix your issue. We will like to know if you tried them.

If you tried the suggestions given and were not able to solve your SSD issue our recommendation is to contact Lenovo* to try to get the SSD replaced.

We will be looking forward to your reply in case you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

MUlHa — Tue, 19 Nov 2019 13:16:39 GMT

Actually, I tried these steps but now SSD is not appearing in BIOS. ALso, previously BIOS used to take no time in starting up. Now, it takes a lot of time and show that some unknown storage device is connected. I tried that SSD Power Cycle where you connect SSD to power and leave it running for 20-25 minutes. That also didn't help. 😞

Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

JosafathB_Intel — Wed, 20 Nov 2019 03:34:17 GMT

Hello MUlHa,

Thank you for your reply.

As mentioned in our previous post; we advise you to contact Lenovo* to try to get your SSD replaced.

We will be looking forward to your reply in case you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

JosafathB_Intel — Sat, 23 Nov 2019 00:20:46 GMT

Hello MUlHa,

We were reviewing your community post and we would like to know if you need further assistance with your Intel® SSD Pro 2500 Series or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel SSD Pro 2500 Series 240GB stopped working. Can't see it in BIOS. Reserved space is full. Any way to fix?

JosafathB_Intel — Thu, 28 Nov 2019 01:47:23 GMT

Hello MUlHa,

We have not heard from you since your reply post 9 days ago, please, let us know if you need further assistance related to the Intel® SSD Pro 2500 Series. We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel