topic Re: Please, check warranty SSD Intel in Solid State Drives (NAND)

Please, check warranty SSD Intel

CLe — Wed, 13 Nov 2019 10:12:44 GMT

We have two ssd but we do not check warraty in the website: https://supporttickets.intel.com/

Please check hepl Us

Thanks,

Cung Lê

Re: Please, check warranty SSD Intel

LeonWaksman — Wed, 13 Nov 2019 15:51:33 GMT

Your S/N on both SSD is the same. Could be that this is an ISN number of some OEM? In this case you should ask the OEM for warranty coverage.
What is the model number of this SSD?
Can you attach an image of this SSD, showing the identification label?

Leon

Re: Please, check warranty SSD Intel

CLe — Thu, 14 Nov 2019 09:39:21 GMT

hi, i buy 3 ssd but only 2 ssd do not create case?

CVTR651301WB240CGN --> no

H60943-201

CVTR622100CT240CGN --> no

H60943-201

CVTR548501QL240CGN ---> ok

H60943-201

Re: Please, check warranty SSD Intel

LeonWaksman — Thu, 14 Nov 2019 15:47:42 GMT

I got the same (negative) results.
Wait for Intel Engineer assistance.

Leon

Re: Please, check warranty SSD Intel

JosafathB_Intel — Fri, 15 Nov 2019 01:43:13 GMT

Hello Cle,

Thank you for contacting Intel® Memory & Storage Support.

Based on the information you provided both Intel® SSD 535 Series (240GB, 2.5in SATA 6 GB/s, 16nm, MLC) are still under warranty.

Please take into consideration that the warranty period begins from the moment you purchase the drives from one of our distributors and the date in the POP (proof of purchase) will be the one that dictates when the warranty in your product started.

Please let us know if you need further assistance related to these drives or if you were just looking to confirm the warranty status of your SSDs.

We hope you find this information helpful.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Fri, 15 Nov 2019 11:21:27 GMT

Hi Josh B!

I need this 2 ssd warranty! We import from the distributor Viet Son company on May 26, 2015

Please check help us

Re: Please, check warranty SSD Intel

JosafathB_Intel — Sat, 16 Nov 2019 01:41:01 GMT

Hello Cle,

Thank you for your reply.

To further assist you we would appreciate if you can provide us with the following information:

Please describe the troubleshooting done by you to determine that the SSDs are defective and need to be replaced.
Provide us with the SMART details.CSV file (SMART logs), this logs can be extracted from your "Intel® SSD 535 Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.
We would like to know if the SSDs are detected by your PC BIOS.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Sat, 16 Nov 2019 11:45:51 GMT

The SSD is bad sector and heathy < 50%

Re: Please, check warranty SSD Intel

JosafathB_Intel — Tue, 19 Nov 2019 01:05:36 GMT

Hello Cle,

Thank you for your reply and for the information provided.

To further assist you, we would appreciate if you can review and provide us with the following information:

Provide us with the SMART details.CSV file (SMART logs), this logs can be extracted from your "Intel® SSD 535 Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.
Please take into consideration that the media wear-out indicator is expected to be decreasing with the everyday usage of the SSD in your PC.
The tool that you are using to monitor is a third-party tool that is not validated or supported by us, for that purpose we recommend you to use the Intel® Solid State Drive Toolbox (https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096)

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Tue, 19 Nov 2019 10:09:49 GMT

Dear! We send file log Please check Thanks, Cung Lê

Re: Please, check warranty SSD Intel

JosafathB_Intel — Wed, 20 Nov 2019 01:43:51 GMT

Hello Cle,

Thank you for your reply,

We are not able to see any file attached to your post.

We would appreciate it if you can try to attach the Log-file one more time to review the disk status and provide you with further assistance.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Wed, 20 Nov 2019 09:21:02 GMT

Hi Josh, i send again

Thanks,

Re: Please, check warranty SSD Intel

JosafathB_Intel — Thu, 21 Nov 2019 03:26:06 GMT

Hello Cle,

Thank you for your reply,

Based on the information you provided we noticed the following:

In disk 1

Power-On Hours Count 7287

Total LBAs Written 60527.31 GB

Total LBAs Read 118797.81 GB

Firmware Version RG21

In disk 2

Power-On Hours Count 8565

Total LBAs Written 60527.31 GB

Total LBAs Read 118797.81 GB

Firmware Version RG21

No issue was found in your drives, and the SSDs are in the latest version of the firmware.

We advise you to back up your information and to run a low-level format in your SSDs to try to get your drive to a factory state and let us know the results.

The media Wear out is expected due to the usage given to this drive.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Thu, 21 Nov 2019 09:20:13 GMT

hi Josh B! I need warranty for these 2 ssd drives, but creating a case doesn't work on the website, we don't need to update fw

Re: Please, check warranty SSD Intel

JosafathB_Intel — Fri, 22 Nov 2019 02:39:02 GMT

Hello Cle,

Thank you for your reply,

Based on the information you provided and the SSU logs you extracted from your SSDs, these drives do not seem to have any hardware issue and are running the latest version of the firmware as mentioned in our previous post.

The media Wear out is expected due to the amount of usage (reads and writes) that these drives have been exposed to.

If you insist on replacing your SSDs, we advise you to open a ticket with the technical support in charge of your geographical area by visiting:

https://www.intel.vn/content/www/vn/vi/support/contact-support.html#@15

https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

We hope you find this information helpful. Let us know if you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Please, check warranty SSD Intel

CLe — Fri, 22 Nov 2019 09:34:14 GMT

hi ok Josh B, i will request link https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

Thanks you very much!