topic Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb in Solid State Drives (NAND)

DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

AKupc1 — Tue, 22 Oct 2019 14:58:51 GMT

HI!

OS: Debian 10.1 x64

Server Platfom: Intel S2600WF

On a Front bays (where nvme drives are inserted) all Lights are green.

I have 3 same intel ssds (inserted in front bay - connected to motherboard nvme controller): INTEL SSDPE2KX040T8.

its configured as 2 drives in mdadm raid1 + 1 spare.

Today after reboot spare drive has been dissappeared.

ls -l in /dev output

root@2U-4-INTEL:/home/kupchenko# ls -l /dev/nvme
 
nvme0  nvme0n1 nvme1  nvme1n1 nvme2

dmesg log below:

[ 122.285596] nvme nvme2: pci function 0000:d9:00.0
 
[ 122.285695] nvme 0000:d9:00.0: enabling device (0100 -> 0102)
 
[ 122.605372] nvme nvme2: Shutdown timeout set to 15 seconds
 
[ 122.605396] nvme nvme2: Could not set queue count (16390)
 
[ 122.605399] nvme nvme2: IO queues not created

isdct show -intelssd ouput

root@2U-4-INTEL:/tmp#
 
- Intel SSD DC P4510 Series BTLJ928502H24P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme0n1
DeviceStatus : Healthy
Firmware : VDV10131
FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A
Index : 0
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ928502H24P0DGN
 
- Intel SSD DC P4510 Series BTLJ9285024Z4P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme1n1
DeviceStatus : Healthy
Firmware : VDV10131
FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A
Index : 1
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ9285024Z4P0DGN
 
- Intel SSD DC P4510 Series BTLJ928603A04P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme2
DeviceStatus : *ASSERT_1007D832  2X
Firmware : VDV10131
FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport.
Index : 2
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ928603A04P0DGN

isdct show -smart output

 
- SMART Attributes BTLJ928502H24P0DGN -
 
- AB -
 
Action : Pass
Description : Program Fail Count
ID : AB
Normalized : 100
Raw : 0
 
- AC -
 
Action : Pass
Description : Erase Fail Count
ID : AC
Normalized : 100
Raw : 0
 
- AD -
 
Action : Pass
AverageEraseCycles : 1
Description : Wear Leveling Count
ID : AD
MaximumEraseCycles : 2
MinimumEraseCycles : 0
Normalized : 100
Raw : 4295098368
 
- B8 -
 
Action : Pass
Description : End-to-End Error Detection Count
ID : B8
Normalized : 100
Raw : 0
 
- C7 -
 
Action : Pass
Description : CRC Error Count
ID : C7
Normalized : 100
Raw : 0
 
- E2 -
 
Action : Pass
Description : Timed Workload - Media Wear
ID : E2
Normalized : 100
Raw : 65535
 
- E3 -
 
Action : Pass
Description : Timed Workload - Host Read/Write Ratio
ID : E3
Normalized : 100
Raw : 65535
 
- E4 -
 
Action : Pass
Description : Timed Workload Timer
ID : E4
Normalized : 100
Raw : 65535
 
- EA -
 
Action : Pass
Description : Thermal Throttle Status
ID : EA
Normalized : 100
Raw : 0
ThrottleStatus : 0 %
ThrottlingEventCount : 0
 
- F0 -
 
Action : Pass
Description : Retry Buffer Overflow Count
ID : F0
Normalized : 100
Raw : 0
 
- F3 -
 
Action : Pass
Description : PLI Lock Loss Count
ID : F3
Normalized : 100
Raw : 0
 
- F4 -
 
Action : Pass
Description : NAND Bytes Written
ID : F4
Normalized : 100
Raw : 8561245552640
 
- F5 -
 
Action : Pass
Description : Host Bytes Written
ID : F5
Normalized : 100
Raw : 8001289191424
 
- F6 -
 
Action : Pass
Description : System Area Life Remaining
ID : F6
Normalized : 100
Raw : 0
 
- SMART Attributes BTLJ9285024Z4P0DGN -
 
- AB -
 
Action : Pass
Description : Program Fail Count
ID : AB
Normalized : 100
Raw : 0
 
- AC -
 
Action : Pass
Description : Erase Fail Count
ID : AC
Normalized : 100
Raw : 0
 
- AD -
 
Action : Pass
AverageEraseCycles : 0
Description : Wear Leveling Count
ID : AD
MaximumEraseCycles : 1
MinimumEraseCycles : 0
Normalized : 100
Raw : 65536
 
- B8 -
 
Action : Pass
Description : End-to-End Error Detection Count
ID : B8
Normalized : 100
Raw : 0
 
- C7 -
 
Action : Pass
Description : CRC Error Count
ID : C7
Normalized : 100
Raw : 0
 
- E2 -
 
Action : Pass
Description : Timed Workload - Media Wear
ID : E2
Normalized : 100
Raw : 65535
 
- E3 -
 
Action : Pass
Description : Timed Workload - Host Read/Write Ratio
ID : E3
Normalized : 100
Raw : 65535
 
- E4 -
 
Action : Pass
Description : Timed Workload Timer
ID : E4
Normalized : 100
Raw : 65535
 
- EA -
 
Action : Pass
Description : Thermal Throttle Status
ID : EA
Normalized : 100
Raw : 0
ThrottleStatus : 0 %
ThrottlingEventCount : 0
 
- F0 -
 
Action : Pass
Description : Retry Buffer Overflow Count
ID : F0
Normalized : 100
Raw : 0
 
- F3 -
 
Action : Pass
Description : PLI Lock Loss Count
ID : F3
Normalized : 100
Raw : 0
 
- F4 -
 
Action : Pass
Description : NAND Bytes Written
ID : F4
Normalized : 100
Raw : 321183023104
 
- F5 -
 
Action : Pass
Description : Host Bytes Written
ID : F5
Normalized : 100
Raw : 153645744128
 
- F6 -
 
Action : Pass
Description : System Area Life Remaining
ID : F6
Normalized : 100
Raw : 0
 
Status : Internal Error

massive log output from intel isd in attached file

How can i solve this issue?

Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

Esteban_C_Intel — Wed, 23 Oct 2019 00:44:34 GMT

Hello,

Thank you for contacting Intel Communities.

In this case, there is room for a firmware update on the drive, the version installed (VDV10131) has a newer version that you can install with the Intel® SSD Data Center Tool (Intel® SSD DCT).

The command you can use would be: isdct load -intelssd 2

Proceed with this and then let me know how it goes in terms of the device status.

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

AKupc1 — Wed, 23 Oct 2019 12:02:52 GMT

Tried it with no luck (

root@2U-4-INTEL:/home/kupchenko# isdct show -intelssd
 
- Intel SSD DC P4510 Series BTLJ9285024Z4P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme1n1
DeviceStatus : Healthy
Firmware : VDV10131
FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A
Index : 0
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ9285024Z4P0DGN
 
- Intel SSD DC P4510 Series BTLJ928603A04P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme2
DeviceStatus : *ASSERT_1007D832  2X
Firmware : VDV10131
FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport.
Index : 1
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ928603A04P0DGN
 
- Intel SSD DC P4510 Series BTLJ928502H24P0DGN -
 
Bootloader : 0203
DevicePath : /dev/nvme2n1
DeviceStatus : Healthy
Firmware : VDV10131
FirmwareUpdateAvailable : Firmware=VDV10152 Bootloader=VB1B015A
Index : 2
ModelNumber : INTEL SSDPE2KX040T8
ProductFamily : Intel SSD DC P4510 Series
SerialNumber : BTLJ928502H24P0DGN
 
root@2U-4-INTEL:/home/kupchenko# isdct load -intelssd 1
WARNING! You have selected to update the drives firmware! 
Proceed with the update? (Y|N): Y
Updating firmware...
 
- Intel SSD DC P4510 Series BTLJ928603A04P0DGN -
 
Status : Selected drive is in a disable logical state.
 
root@2U-4-INTEL:/home/kupchenko# isdct load -f -intelssd 1
Updating firmware...
 
- Intel SSD DC P4510 Series BTLJ928603A04P0DGN -
 
Status : Selected drive is in a disable logical state.

Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

AKupc1 — Wed, 23 Oct 2019 12:11:18 GMT

posted a file.

Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

AKupc1 — Wed, 23 Oct 2019 12:11:35 GMT

posted a file.

Re: DeviceStatus : *ASSERT_1007D832 2X issue with dc p4510 4tb

Esteban_C_Intel — Wed, 23 Oct 2019 22:13:10 GMT

AKupc1,

Thank you for the answer. Due to the behavior of the unit, the next step would be to request the replacement under warranty.

You can create the ticket here: https://supporttickets.intel.com/warrantyinfo

Also, reference to the case number that I sent to you via private message.

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel