topic Re: ssd 535 slowdown in Solid State Drives (NAND)

ssd 535 slowdown

kkyoh — Wed, 03 Jan 2018 06:25:06 GMT

good day intel ssd running very slow write

can i send it to warranty or i max out the nand write

thank you helth is 60%

Re: ssd 535 slowdown

idata — Wed, 03 Jan 2018 18:01:56 GMT

Hi kyohisro,

Thank you for contacting our support community. We understand your situation regarding the Intel® SSD 535 Series.In order to better assist you with your situation, could you please provide us the following information:*Please attach the SMART details of the SSD by following the next steps: 1- Open the Toolbox and select the SSD.2- Click on "Export". This will generate a .csv file.3- Attach the file to your response when replying.*Could you please let us know the workload of the SSD? *Could you please let us know if the SSD is in a consumer or server environment? We look forward to hearing back from you.Regards,Junior M.

Re: ssd 535 slowdown

kkyoh — Thu, 04 Jan 2018 04:24:35 GMT

workload of the SSD cache file from workstation unit

SSD is in a consumer or server environment its on a desktop computer that cache files from workstation

Re: ssd 535 slowdown

kkyoh — Sat, 06 Jan 2018 10:49:57 GMT

hello intel support

Re: ssd 535 slowdown

kkyoh — Mon, 08 Jan 2018 00:23:54 GMT

hello intel support

Re: ssd 535 slowdown

kkyoh — Mon, 08 Jan 2018 00:27:10 GMT

'ID' 'Description' 'Raw' 'Normalized' 'Threshold' 'Action'5 Vendor Specific01000 Ready for use.9 Power-On Hours Count91141000 Ready for use.0C Power Cycle Count1801000 Ready for use.AA Available Reserved Space08810 Ready for use.AB Program Fail Count01000 Ready for use.AC Erase Fail Count01000 Ready for use.AE Unexpected Power Loss Count211000 Ready for use.B7 SATA Downshift Count21000 Ready for use.B8 End-to-End Error Detection Count010090 Ready for use.BB Uncorrectable Error Count01000 Ready for use.BE Temperature1.03082E+11260 Ready for use. Current Temperature 26 degree C Highest Temperature 47 degree C Lowest Temperature 24 degree C C0 Unsafe Shutdown Count211000 Ready for use.C7 CRC Error Count01000 Ready for use.E1 Host Writes 68706.88 GB1000 Ready for use.E2 Timed Workload - Media Wear655351000 Ready for use.E3 Timed Workload - Host Read/Write Ratio131000 Ready for use.E4 Timed Workload Timer655351000 Ready for use.E8 Available Reserved Space08810 Ready for use.E9 Media Wearout Indicator0610 Ready for use.F1 Total LBAs Written 68706.88 GB1000 Ready for use.F2 Total LBAs Read 10522.25 GB1000 Ready for use.F9 Total NAND Writes 147707.00 GB1000 Ready for use.'Word' 'Description' 'Value'0 General Configuration40 Bit 15 - ATA Device Identifier0 Bit 14:8 - Retired0 Bit 7:6 - Obsolete1 Bit 5:3 - Retired0 Bit 2 - Response Incomplete0 Bit 1 - Retired0 Bit 0 - Reserved01 Obsolete 3FFF2 Specific Configuration C8373 Obsolete10...

Re: ssd 535 slowdown

idata — Mon, 08 Jan 2018 16:01:27 GMT

Hi kyohisro,

Thank you for the information provided. We are sorry for the delayed response, the reason why we weren't able to see the info is that the thread was marked as correct answer and if you do that after sending the info the system will stop sending alerts and that is why we weren't able to see your first reply. We were able to see the information because you send multiple answers and the system stated generating alerts again. Based on the logs provided, we found that the Media Wearout Indicator is 61% and that is why your SSD is showing low health. We recommend you to contact your local support team in order to get further support. If you are located in the United States please go https://www.intel.com/content/www/us/en/support/contact-support.html# @3 here. If you are located in Japan please go https://www.intel.co.jp/content/www/jp/ja/support/contact-support.html?_ga=2.98385759.1176403533.1515423270-2030431144.1511794035&erpm_id=5943717# @3 here. Regards, Junior M.