topic I can't check warranty SSD in Solid State Drives (NAND)

I can't check warranty SSD

WYooy — Mon, 23 Sep 2019 18:54:47 GMT

Intel ssd pro 5400s

ISN: BTLT64410931256HGN

SA: J28306-102

PBA : J25396-100

MODEL: SSDSC2KF256H6

Re: I can't check warranty SSD

AlHill — Mon, 23 Sep 2019 19:17:01 GMT

I can understand your frustration. I just tried every number on the drive on the warranty site and nothing was found.

One of the Intel support engineers will have to assist with this.

Also, you should edit your post and remove the email address.

Doc

Re: I can't check warranty SSD

LeonWaksman — Mon, 23 Sep 2019 22:40:53 GMT

Execute the following command in powerShell(Admin): Get-WMIObject win32_physicalmedia | Format-List Tag,SerialNumber
Or, download and install Intel SSD Toolbox https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096 . Check the S/N shown in Drive Summary.

Leon

Re: I can't check warranty SSD

WYooy — Mon, 23 Sep 2019 22:44:47 GMT

Thank you.

Should I wait?

Re: I can't check warranty SSD

WYooy — Mon, 23 Sep 2019 22:45:56 GMT

Thank you,

I will try.

Because my ssd is not available

Re: I can't check warranty SSD

JosafathB_Intel — Tue, 24 Sep 2019 05:39:44 GMT

Hello WYooy,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with your Intel® SSD Pro 5400s Series (256GB, 2.5in SATA 6Gb/s, 16nm, TLC). If we infer correctly, please review and provide us with the following information:

This SSD seems to be an OEM (original equipment manufacturer hardware) drive from Dell*.
We will like to know if you are experiencing any hardware issue or if you were just wondering about the warranty status of your SSD.
We will like to know if this SSD came included with your system of if you purchased this drive from a reseller.

We will be looking forward to your reply in case you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I can't check warranty SSD

WYooy — Tue, 24 Sep 2019 10:20:55 GMT

Yes, SSD in Notebook Dell.

I am unable to use the notebook, so I removed this SSD and replaced the backup ssd for now.

I'm not sure if this product has insurance ,

How can I claim a product?

Re: I can't check warranty SSD

LeonWaksman — Tue, 24 Sep 2019 14:00:08 GMT

Can you see some information in the Toolbox while you click on Home icon (R.H upper corner)?

Leon

Re: I can't check warranty SSD

WYooy — Tue, 24 Sep 2019 17:55:32 GMT

Re: I can't check warranty SSD

LeonWaksman — Tue, 24 Sep 2019 19:04:50 GMT

I have to admit, that result shown in Toolbox are not helping. S/N VU3A6 is not recognized nether. Still you can use this utility trying to run Diagnostic and/or update firmware.

Leon

Re: I can't check warranty SSD

JosafathB_Intel — Wed, 25 Sep 2019 05:19:02 GMT

Hello WYooy,

Thank you for your reply.

Your Intel® SSD Pro 5400s Series (256GB, 2.5in SATA 6Gb/s, 16nm, TLC) is a Dell* drive and has their firmware and modifications.

For a warranty replacement, we advise you contact Dell* since as you mentioned the SSD came included with your PC.

The behavior of the Intel® Solid State Drive Toolbox (Intel® SSD Toolbox) is expected since as mentioned this is a Dell* SSD that contains a different firmware and could have been modified by the OEM (original equipment manufacturer) to fit their needs.

We will be looking forward to your reply in case you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I can't check warranty SSD

JosafathB_Intel — Fri, 27 Sep 2019 22:42:50 GMT

Hello WYooy,

Thank you for having contacted Intel® Memory & Storage Support.

This is just a friendly reminder that your community thread remains open.

Should you need our technical assistance please do not hesitate to contact us back.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I can't check warranty SSD

WYooy — Fri, 27 Sep 2019 22:53:24 GMT

Yeah , Thank you Josh B.