topic Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade? in Solid State Drives (NAND)

Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

TNguy230 — Fri, 06 Sep 2019 05:15:58 GMT

We use these drives (Intel Part Number: SSDSC2BB012T701 - 1.2 TB SATA SSD, and SSDPE2KE016T7 - 1.6 TB 2.5 NVMe SSD) in our Arm64 Server (Lenovo HR350A). Wondering if Intel drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade? We would like to avoid physically pulling drives and attaching them to an x86 system to upgrade the firmware. Basically do you have a firmware upgrade tool for the Arm64 Servers?

Thanks

-Tinh

Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

JosafathB_Intel — Sat, 07 Sep 2019 01:11:35 GMT

Hello TNguy230,

Thank you for contacting Intel® Memory & Storage Support.

We are going to be working on reviewing your inquiry about “if Intel drives (Intel® SSD DC P4600 Series) have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade”. We will be contacting you back as soon as we have an update or in case further information is required.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

JosafathB_Intel — Wed, 11 Sep 2019 03:26:45 GMT

Hello TNguy230,

Thank you for your patience.

We were reviewing some documentation related to your system (https://amperecomputing.com/wp-content/uploads/2019/01/Lenovo_ThinkSystem_HR350A_20190118.pdf) according to your OEM (original equipment manufacturer) one of the operating systems (OS) that are supported by your server is “CentOS 7.5”.

The only tool available to update the firmware for Data Center drives is the “Intel® SSD Data Center Tool” (https://downloadcenter.intel.com/download/28999/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278) and the compatible listed versions of “CentOS are 7.4 and 7.2”.

This been said we cannot assure you that this tool will run as expected in your system, please feel free to try to install this software and to check if it works in the version of the OS that you have installed in your Lenovo server and if it works to try to update the SSD firmware.

We advise you to consult your OEM Lenovo* regarding the compatibility of this drive with your server system.

We will be looking forward to your reply letting us know the results.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

JosafathB_Intel — Sat, 14 Sep 2019 04:25:10 GMT

Hello TNguy230,

Thank you for having contacted Intel® Memory & Storage Support.

This is just a friendly reminder that your community thread remains open.

Should you need our technical assistance please do not hesitate to contact us back.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

JosafathB_Intel — Thu, 19 Sep 2019 01:37:00 GMT

Hello TNguy230,

Thank you for having contacted Intel® Technical Support.

I was reviewing your community post and we would like to know if you need further assistance or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Do Intel SSD drives have appropriate Arm64 tooling to allow us to do an in-place firmware upgrade?

TLars — Mon, 16 Dec 2019 21:01:39 GMT

Hi Josh,

I received e-mail with Subject "** FIRMWARE update needed ** - Intel SATA SSDs S4610 & S4510, *only* with sizes 1.92TB & 3.84TB"

I have a mixed heterogeneous environment with various hardware. Among them I have 4 qty R281-T94 nodes with a total of 16 qty 1.92TB S4610's.

Running Ubuntu 18.04.3 LTS with 4.15.0-72-generic aarch64.

Any suggestions on how to update all the drives? All are affected.

oot@n005:~# smartctl -x /dev/sdb

smartctl 6.6 2016-05-31 r4324 [aarch64-linux-4.15.0-72-generic] (local build)

=== START OF INFORMATION SECTION ===

Device Model: INTEL SSDSC2KG019T8

Serial Number: PHYG850000ME1P9DGN

LU WWN Device Id: 5 5cd2e4 150613cad

Firmware Version: XCV10100

User Capacity: 1,920,383,410,176 bytes [1.92 TB]

Sector Sizes: 512 bytes logical, 4096 bytes physical

Rotation Rate: Solid State Device

Form Factor: 2.5 inches

Device is: Not in smartctl database [for details use: -P showall]

ATA Version is: ACS-3 T13/2161-D revision 5

SATA Version is: SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is: Mon Dec 16 14:00:40 2019 CET

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

AAM feature is: Unavailable

APM feature is: Unavailable

Rd look-ahead is: Enabled

Write cache is: Enabled

ATA Security is: Disabled, NOT FROZEN [SEC1]

Wt Cache Reorder: Enabled

Brgds,

ToreL