topic Re: DC S4600 240GB issue in Solid State Drives (NAND)

DC S4600 240GB issue

RChen69 — Fri, 29 Dec 2017 02:34:06 GMT

I have 3 units of DC S4600 240GB SSD, but all have the same issue.

Totally 3 units are dead, not accessible under windows 2012R2 or Linux.

I haven't used over 2 weeks.

I suspect it is related to FW.

How do I resolve this issue?

Windows tool box screenshot - now

Windows tool box screenshot - earlier.

it wasn't dead, but Optimizer doesn't work.

Linux dmesg -now

Linux - smartctl cmd -now

Re: DC S4600 240GB issue

idata — Fri, 29 Dec 2017 19:38:44 GMT

Hello raymondc,

We understand that you're experiencing issues to access three Intel® SSD DC S4600 Series.

In order to better assist you, we want to gather more details regarding these drives. Please provide us with the following information:

- Were the drives working properly before?

- Are the three of them installed on the same system?- You mentioned the drives are not accessible, but seem to be properly recognized by the operating systems. Is this is correct? And what exactly do you mean by not accessible?- If the SSDs are recognized, please use the Export feature on Intel® SSD Toolbox to generate a SMART details report and attach it to your reply.- The Intel® SSD DC S4600 Series was recently released and has not received firmware updates yet. Is there a reason you suspect the problem is firmware related?

Any additional information about your system and environment would be appreciated.

Best regards,

Eugenio F.

Re: DC S4600 240GB issue

idata — Fri, 05 Jan 2018 14:50:16 GMT

Hello raymondc,

We haven't heard from you since the creation of the post. Let us know if you still require assistance with your SSDs.Best regards,Eugenio F.