topic Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance. in Solid State Drives (NAND)

Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

RMaco1 — Mon, 15 Jul 2019 14:44:25 GMT

Hello,

from yesterday,i having problems with my 545s SSD.

I run tests full diagnostics but read scan stops at 3% .

Drive health is at 50% but estimated life remaining is below 25%.

What can i do?

Thanks !

Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

JosafathB_Intel — Tue, 16 Jul 2019 00:14:06 GMT

Hello RMaco1,

Thank you for contacting Intel® Memory & Storage Support.

In order to further assist you and to discard any hardware issue related to your SSD, we will appreciate if you can provide us with the SMART logs extracted from your "Intel® SSD 545s Series", this information is important to have a better understanding of your SSD status.

• The SMART details.CSV file (SMART logs) can be extracted from your "Intel® SSD 545s Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.

We will be looking forward to your reply including this information.

Best regards,

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

RMaco1 — Tue, 16 Jul 2019 00:31:51 GMT

Hello and thanks for reply.

Here's the csv you asked.

Thanks !

Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

JosafathB_Intel — Tue, 16 Jul 2019 01:09:41 GMT

Hello RMaco1,

Thank you for your reply and for the information provided.

You are going to receive an email shortly from our advanced technical support department in order to further assist you.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

RMaco1 — Tue, 16 Jul 2019 01:10:29 GMT

Thank you very much !

Re: Error: An error was detected reading data from the selected Intel SSD. Contact your reseller or local Intel representative for assistance.

Laptop_Gaming_C — Mon, 22 Jul 2019 11:03:04 GMT

Intel great support too!