topic Re: Intel SSD DC P4501 not detected in Solid State Drives (NAND)

Intel SSD DC P4501 not detected

Brendan — Thu, 27 Jun 2019 01:21:39 GMT

Hi,

I have an Intel S2600STB server board and an Intel DC P4501 Series SSD( 1.0TB, 2.5in PCIe 3.1 x4). I have connected the SSD to the M.2 connector on the motherboard using a U.2 to M.2 SSD cable. I would like to boot from the SSD.

Do I need to supply SATA power to the dongle on the U.2 to M.2 cable, or does it get all its power from the M.2 connection?
Do I need to adjust anything in the BIOS to boot from the SSD? I can't see any BIOS option related to M.2 and when I boot Linux from USB, the SSD is not detected. Can I verify SSD detection from the BIOS?

Thanks

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Thu, 27 Jun 2019 08:36:24 GMT

Hello Brendan,

In regards to your first question, you should supply SATA power to the dongle on the U.2 to M.2 cable.

Also, PCIe* M.2 devices will be detected and visible by BIOS only when boot mode is set up to uEFI. SATA M.2 devices are detected and visible by BIOS in both legacy and UEFI boot modes.

You can find more information on page 54 of the Intel® Server Board S2600ST Product Family Technical Product Specification

https://www.intel.com/content/dam/support/us/en/documents/server-products/Intel_S2600ST_TPS.pdf

Additionally, please take in consideration that the Intel DC P4501 Series SSD has 110mm form factor and the Intel® Server Board S2600STB support 80mm M.2 cards, and that usage of the dongle might be causing the problem.

Please do not hesitate to contact us again if you need further assistance.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Thu, 27 Jun 2019 20:36:00 GMT

I have the 2.5" drive version of the DC P4501, so the form factor is not an issue. The Intel M.2 to U.2 cable fits in to M.2 slot as it should. I connected SATA power to the cable (as well as tested the SATA power connection on a SATA HDD). I am UEFI booting. There are no other drives as I am booting from USB. I have tried plugging the cable in both the upper and lower M.2 slots. SSD not detected.

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Fri, 28 Jun 2019 08:26:21 GMT

Hello Brendan,

Have you tried connecting the driver without the M2 to U2 directly to the board?

Have you tried to test the drive on another system?

Please do not hesitate to contact us again if you need further assistance.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Wed, 03 Jul 2019 18:33:40 GMT

I do not understand "connecting drive without the M2 to U2 directly on the board". In Physical Installation Instructions for PCIe* NVMe* U.2 and Add-In Card Solid State Drives, see section "Installation steps for the SSD 2.5-inch U.2 form factor drive", subsection for M2 connection. The motherboard only has SATA connectors and this is a U2 drive. Unfortunately I do not have another system on which to test a U2 drive. BIOS is up to date.

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Thu, 04 Jul 2019 08:06:20 GMT

Hello Brendan,

What we meant by is if you have tried to connect the SSD 2.5 inch drive directly to the SATA port of the server-board and check if it detects it since the problem might be with the U.2 to M.2 SSD cable or the SSD drive.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Thu, 04 Jul 2019 17:54:12 GMT

The drive has a U.2(SFF-8639) connector, there is no way to plug it directly into SATA.

Re: Intel SSD DC P4501 not detected

Emeth_O_Intel — Mon, 08 Jul 2019 09:15:05 GMT

Hi Brendan,

Thank you for the information provided.

We are going to take a look into this and as soon as possible we will be getting back to you with the next step.

Regards,

Emeth O.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Thu, 11 Jul 2019 08:43:04 GMT

Hello Brendan, At this point what we can recommend is to test your drive on a different system or to test a different U.2 to M.2 SSD cable. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Thu, 11 Jul 2019 18:49:37 GMT

More information please. Where in the BIOS should the drive be enumerated when UEFI booting? And do the BIOS SATA and sSATA options have any effect?

The only way I could test was with an M.2 USB enclosure and it did not work(and yes, I did supply SATA power to the dongle in this experiment). What recourse do I have with the possibly defective cable and drive?

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Fri, 12 Jul 2019 07:01:45 GMT

Hello Brendan,

On the BIOS go to boot maintenance manager>>Advanced boot options>>> Boot Mode >>> UEFI. The SATA and sSATA options do not have any effect

Another way that you can test the SSD is to connected it directly to a backplane. Once you connected it to a backplane check if the system detects it. Bear in mind that we do not support U.2 to M.2 cable.

Regards

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Mon, 15 Jul 2019 18:54:57 GMT

Intel makes and sells the U.2 to M.2 cable as a replacement SSD part. Could you please explain how it is that Intel does not support its own cable? On which systems does Intel support the cable?

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Tue, 16 Jul 2019 09:03:42 GMT

Hello Brendan,

Those adapters are not intended to work on Intel(R) server boards, they are meant to work on desktop boards. For more information feel free to contact our SSD department.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios

Re: Intel SSD DC P4501 not detected

Brendan — Tue, 16 Jul 2019 23:18:44 GMT

Okay. Thanks. Please close thread.

Re: Intel SSD DC P4501 not detected

SergioS_Intel — Thu, 18 Jul 2019 06:49:21 GMT

Hello Brendan,

You are welcome, please contact us back in case you need more help.

Best regards,

Sergio S.

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit: https://intel.com/support/serverbios