topic Re: Intel P4511 Series - Recognize method in Solid State Drives (NAND)

Intel P4511 Series - Recognize method

KYe1 — Mon, 29 Apr 2019 17:01:55 GMT

Hi.

I have a M.2 form factor 2TB SSD P4511 series

While i list the disk equipment on linux centos 7 by commond.

i can't recognize it. is intel have any tool to check it on linux?

Re: Intel P4511 Series - Recognize method

JosafathB_Intel — Mon, 29 Apr 2019 23:26:46 GMT

Hello KYe1, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD DC P4511 Series (2.0TB, M.2 110mm PCIe 3.1 x4, 3D2, TLC). If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • Show Device Information logs extracted from the Intel® SSD DC P4511 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278 For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Intel P4511 Series - Recognize method

KYe1 — Tue, 30 Apr 2019 15:46:29 GMT

Hi Josh Thanks for your suggestion. I was installed the Intel DCT, and I was used tool to try recognized as SSD to show information. The tool was worked ,but still can't recognize as SSD on my system. Futher more, I try to upgrade SSD firmware any method. It were show as below: [root@localhost ~]# isdct load -f -intelssd 0 Updating firmware… - Intel SSD DC P4511 Series BTLJ83150FZ82P0J - Status : Selected drive is in a disable logical state. While I searching much way to enable logical state, but didn't any solution. Could you provide me any suggestion? Many thanks. Best Regards. 葉士德|Kimi Ye

Re: Intel P4511 Series - Recognize method

JosafathB_Intel — Tue, 30 Apr 2019 23:55:07 GMT

Hello KYe1, Thank you for your reply. In order to further assist you we advise you to follow these recommendations and to extract and provide us with the following information: • First, update the firmware of the solid state drive (SSD) by using Data Center Tool(https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278). Follow the process available on paragraph 2.2.1 of the Intel® Solid State Drive Data Center Tool User Guide(https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf). • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • The SMART logs extracted from the Intel® SSD DC P4511 Series. The Intel’s Data Center Tool (DCT) can be used to read out the Show Device Information, please, provide us with this information. https://downloadcenter.intel.com/download/28639/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278 For more information please visit the following link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf Section 2.1 includes a guide on how to get this information. Please, make sure to use the parameter –all We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Intel P4511 Series - Recognize method

KYe1 — Thu, 02 May 2019 15:41:49 GMT

Hi Josh Thanks for your kindly help. I was save the ssd device information what used the -isdct show -a -intelssd by Data Center Tool. Before save log, I also try to update ssd firmware. and it can't be update. If any suggestion, please kindly release solution. Many thanks. Best Regards. Kimi Ye

Re: Intel P4511 Series - Recognize method

Santiago_A_Inte — Fri, 03 May 2019 03:35:31 GMT

Hello KY31;

Thank you for contacting Intel® SSD Support Group on your request for support for your Intel® SSD DC P4511 Series (2.0TB, M.2 110mm PCIe 3.1 x4, 3D2, TLC)

By reading your previous post, your drive reported through our Intel® SSD Data Center Tool (Intel® SSD DCT): Status "Selected drive is in a disable logical state".

Please refer to the following link for additional assistance from Intel®: https://www.intel.com/content/www/us/en/support/articles/000029142/memory-and-storage/data-center-ssds.html; your are advised to contact our warranty support group, to process a Warranty claim (RMA) on your region.

Please don’t hesitate to contact us, in case you might have any additional inquires.

We will be looking forward to your reply.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Intel P4511 Series - Recognize method

JosafathB_Intel — Wed, 08 May 2019 01:08:25 GMT

Hello KY31, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: Intel P4511 Series - Recognize method

KYe1 — Wed, 08 May 2019 10:27:23 GMT

Hi Josh Due to the SSD device we have still under warranty, so we will sent it to INTEL that fixing the issue. Thanks for your help. Best Regards. Kimi Ye

Re: Intel P4511 Series - Recognize method

Santiago_A_Inte — Thu, 09 May 2019 00:15:20 GMT

Hi KYe1,

Thank you for your reply to Intel® SSD Support Group.

We are glad to know, you will be getting in contact with our warranty support group.

This is to let you know, this case is being closed from this end.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation