topic Re: P3600 can't switch LBAF after update firmware in Solid State Drives (NAND)

P3600 can't switch LBAF after update firmware

Mac — Tue, 05 Mar 2019 18:26:55 GMT

I have a P3600 SSD firmware updated from 8DV1MD32 and to 8DV1ND38. After firmware updated to this version, it can't switch LBAF by using Linux nvme format command and it stuck on LBAF4. How can I solve this problem? Thanks!

Re: P3600 can't switch LBAF after update firmware

Santiago_A_Inte — Wed, 06 Mar 2019 05:18:09 GMT

Hello Mac, Thank you for contacting Intel® SSD Support. In order to further assist you regarding your inquiry related to your Intel® SSD DC P3600 Series. We will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • The SMART logs extracted from your Intel® SSD DC P3600 Series. The Intel’s Data Center Tool (DCT) can be used to read out the SMART attributes to download this tool please follow this link: https://downloadcenter.intel.com/download/28594/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?v=t For further information on how to use this tool, in order to extract the SMART logs, please visit the Intel® Solid State Drive Data Center Tool User guide (https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf ) page 25 section 2.1.3. We will be looking forward to your reply. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: P3600 can't switch LBAF after update firmware

Mac — Thu, 07 Mar 2019 10:52:32 GMT

SSU logs

Re: P3600 can't switch LBAF after update firmware

Mac — Thu, 07 Mar 2019 10:53:07 GMT

SMART logs P3600

Re: P3600 can't switch LBAF after update firmware

Mac — Thu, 07 Mar 2019 10:56:54 GMT

I can use nvme-cli switch lbaf without problem before update firmware.

Now I get error return code below.

# nvme format -n 1 -l 0 /dev/nvme0

NVME Admin command error:INTERNAL: The command was not completed successfully due to an internal error(6)

Re: P3600 can't switch LBAF after update firmware

Santiago_A_Inte — Fri, 08 Mar 2019 05:31:09 GMT

Hi Mac, Thank you for your kind reply and the information provided along. Based on our analysis of your SSU’s and S.M.A.R.T. files, we have found no hardware issues with your drive. Regarding your inquiry, we advise you to get in contact with the OEM; therefore, we kindly ask you to refer the Firmware issue, directly to Lenovo/IBM. Might you need further assistance, please do not hesitate to contact us at once. We are looking forward for your reply. Best regards, Santiago A. Intel Customer Support Technician Under Contract to Intel Corporation

Re: P3600 can't switch LBAF after update firmware

Santiago_A_Inte — Tue, 12 Mar 2019 23:29:05 GMT

Hi Mac, Thank you for contacting Intel® SSD Support. This a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance after contacting OEM. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: P3600 can't switch LBAF after update firmware

Santiago_A_Inte — Thu, 21 Mar 2019 23:15:17 GMT

Hi mac,

Greetings from Intel® SSD Support.

Please let us know if you might need further assistance after contacting OEM; otherwise, please confirm if we can close this case.

Might you have future questions, please don’t hesitate to contact us. We will be more than happy to help you in any way we can.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: P3600 can't switch LBAF after update firmware

Mac — Wed, 27 Mar 2019 11:35:44 GMT

I bought this SSD from China internet auction site and use in Taiwan.

I don't know which OEM to contact. Thanks!

Re: P3600 can't switch LBAF after update firmware

Santiago_A_Inte — Thu, 28 Mar 2019 05:34:55 GMT

Hi Mac,

Thank you for contacting Intel® SSD Support.

According with the information you provided on SSUs and S.M.A.R.T.S., your Intel® drive is an OEM product from LENOVO*; therefore, we kindly ask you to refer the Firmware issue, directly to Lenovo*/IBM*.

Intel® provides generic versions of hardware, software and drivers; OEM's may have altered features, or incorporated customizations, or other changes, such as custom Firmware.

In this case, if you are experiencing issues with, or have questions about your computer system, the system manufacturer is the best source of support.

Please let us know if you might need further assistance after contacting OEM.

Have a nice day.

Best Regards;

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: P3600 can't switch LBAF after update firmware

Mac — Fri, 29 Mar 2019 12:36:57 GMT

Hi Santiago,

Thank you for the reply, I just ask this problem in Lenovo's forum. This thread can be closed.