topic Re: Read-only SSD 540 m.2 in Solid State Drives (NAND)

Read-only SSD 540 m.2

ENede — Tue, 12 Dec 2017 15:29:27 GMT

Hi,

I got at my work 10 Intel NUC 615 SYH with Intel SSD 540 m.2 and Windows 10

From some weeks ago, 3 of them run into problems.

Windows 10 doesnt boot and Linux run from USB can read almost all the data but cannot write on SSD

(deleting partitions failed, formating partitions failed, writing zeros on disk - dd if=/dev/zero of=/dev/sda - failed).

All failures show in dmesg like "failed command: write dma".

This is what smartctl command reported on one of them:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 393

9 Power_On_Hours_and_Msec 0x0032 100 100 000 Old_age Always - 85h+00m+00.000s

12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 274

170 Available_Reservd_Space 0x0033 078 078 010 Pre-fail Always - 0

171 Program_Fail_Count 0x0032 100 100 010 Old_age Always - 0

172 Erase_Fail_Count 0x0032 100 100 010 Old_age Always - 0

174 Unexpect_Power_Loss_Ct 0x0032 100 100 000 Old_age Always - 46

183 SATA_Downshift_Count 0x0032 100 100 000 Old_age Always - 4

184 End-to-End_Error 0x0033 100 100 090 Pre-fail Always - 0

187 Uncorrectable_Error_Cnt 0x0032 100 100 000 Old_age Always - 115

190 Airflow_Temperature_Cel 0x0032 036 038 000 Old_age Always - 36 (Min/Max 15/38)

192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 46

199 UDMA_CRC_Error_Count 0x0032 100 100 000 Old_age Always - 0

225 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 52488

226 Workld_Media_Wear_Indic 0x0032 100 100 000 Old_age Always - 0

227 Workld_Host_Reads_Perc 0x0032 100 100 000 Old_age Always - 0

228 Workload_Minutes 0x0032 100 100 000 Old_age Always - 0

232 Available_Reservd_Space 0x0033 078 078 010 Pre-fail Always - 0

233 Media_Wearout_Indicator 0x0032 098 098 000 Old_age Always - 0

241 Total_LBAs_Written 0x0032 100 100 000 Old_age Always - 52488

242 Total_LBAs_Read 0x0032 100 100 000 Old_age Always - 31938

249 NAND_Writes_1GiB 0x0032 100 100 000 Old_age Always - 960

252 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 15

SMART Error Log Version: 1

No Errors Logged

I updated both NUC and SSD to latest firmware, but no improvement occured.

I cannot send the SSDs to service (they are covered with 5 year guarantee) because of confidentiality of data stored on them.

What can I do?

Re: Read-only SSD 540 m.2

idata — Tue, 12 Dec 2017 22:58:53 GMT

eugen141,

Thanks for posting in our communities. We understand that three out of you ten your Intel® SSD 540s Series are on read-only mode.https://www.intel.com/content/www/us/en/support/articles/000022714/memory-and-storage.html Drives usually enter on read-only mode once the SSD depletes its lifetime writes. Are the other 2 failed drives showing similar SMART values?We would also like to check the SMART details captured by https://downloadcenter.intel.com/download/27330/Intel-Solid-State-Drive-Toolbox Intel® SSD Toolbox for at least one of the affected drives. For that, you would have to connect one them as a secondary drive on a Windows* system.As for the warranty on the SSDs, we recommend to contact your https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html local support to check for replacement options.Best regards,Eugenio F.

Re: Read-only SSD 540 m.2

ENede — Wed, 13 Dec 2017 12:46:12 GMT

Hi,

The other 2 show similar SMART values.

I cannot see details reported by Intel SSD Toolbox, because when I connect one of affected drives as secondary drive, Windows 10 refuse to boot.

Best regards,

Eugen.

Re: Read-only SSD 540 m.2

idata — Wed, 13 Dec 2017 22:51:25 GMT

Hello eugen141,

Thanks for your reply.Before defining if there's anything else you can do on these drives, please let us know the following:- What's the capacity of your Intel® SSD 540s Series?- Have you tried reinstalling Windows*? I wonder if the Windows* setup would be able to detect and format the drives.- What kind of workload goes through these machines?Best regards,Eugenio F.

Re: Read-only SSD 540 m.2

idata — Wed, 20 Dec 2017 13:46:56 GMT

Hello eugen141,

We haven't heard from you in a while. Let us know if there's anything else we can help you with.Best regards,Eugenio F.