topic Re: p3600 can not update driver in Solid State Drives (NAND)

p3600 can not update driver

YHu001 — Tue, 26 Feb 2019 17:55:41 GMT

I recently switched to P3600, and i also put my system in it. the computer randomly blue screen, so i'm trying to update the driver for p3600 but no success.

From the device management it shows p3600 is running with Microsoft driver from year 2006but the intel ssd toolbox shows it's running with the newest drive

which is 4.2.0.1002 (sorry for the language, i dont know where to change in the toolbox)

I also tried updating the firmware but there is no 'isdir' folder under C: after using Intel ssd data center tool

any advice?

please help

System info

处理器英特尔 Core i7-7700 @ 3.60GHz 四核

主板华硕 MAXIMUS VIII IMPACT ( 100 Series/C230 Series 芯片组 Family - A145 )

内存 16 GB ( 海盗船 DDR4 3000MHz )

主硬盘英特尔 SSDPE2ME012T4 ( 1200 GB / 固态硬盘 )

显卡 Nvidia GeForce GTX 1080 Ti ( 11 GB / 戴尔 )

显示器三星 SAM0D37 C27F591 ( 27.2 英寸 )

声卡 Nvidia @ Nvidia High Definition Audio 控制器

网卡英特尔 Ethernet Connection I219-V / 华硕

Re: p3600 can not update driver

JosafathB_Intel — Wed, 27 Feb 2019 07:28:00 GMT

Hello YHu001, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD DC P3600 Series. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. •A picture of the blue screen error. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

Re: p3600 can not update driver

YHu001 — Wed, 27 Feb 2019 15:38:08 GMT

Hi! here are the information you mentioned, thank you!

the file is in google drive

https://drive.google.com/open?id=1XH106IEOJu_to2ETt3v86ezmr91SqhWK

Here is the screen shot of Disk Management

Here are the blue screen error pic

Re: p3600 can not update driver

JosafathB_Intel — Thu, 28 Feb 2019 05:07:04 GMT

Hello YHu001, Thank you for your reply, The latest update of the “Datacenter NVMe* Microsoft Windows* Drivers for Intel® SSDs” and the installation instructions can be found in the following link: https://downloadcenter.intel.com/download/28326/Datacenter-NVMe-Microsoft-Windows-Drivers-for-Intel-SSDs In order to discard any hardware issue related to your Intel® SSD DC P3600 Series please provide us with the following information: • The SMART logs extracted from your Intel® SSD DC P3600 Series. The Intel’s Data Center Tool (DCT) can be used to read out the SMART attributes, to download this tool please follow this link: https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278 We advise you to contact Microsoft* in order to open a ticket in parallel with them to discard any software issue. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

Re: p3600 can not update driver

YHu001 — Fri, 01 Mar 2019 08:14:02 GMT

I think i might have fixed the problem by turning off Compatibility Support Module in BIOS.

i will wait a bit longer and see if the problem happens again.

thank you for your help!

Re: p3600 can not update driver

JosafathB_Intel — Sat, 02 Mar 2019 04:51:07 GMT

Hello YHu001, Thank you for your reply. We are glad to hear that you were able to solve the issue that you reported. We will like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: p3600 can not update driver

YHu001 — Sat, 02 Mar 2019 10:20:15 GMT

Unfortunately, the problem was not fixed after all. and i noticed there is a serious performance drop on my computer when I'm downloading files directly into P3600(at the speed of 15MB/S), now the Microsoft team is asking for a HD tune info. But every time i open that software and switch to intel ssd, the software vanish(maybe crashed?). and the first time i open that software i saw red line in health section.

now i'm trying to do some test with intel data center tool. I will post back anything I find.

Re: p3600 can not update driver

YHu001 — Sat, 02 Mar 2019 10:31:55 GMT

I got this

Is this fixable?

Do i need to RMA or refund cuz i just got this from newegg

Re: p3600 can not update driver

JosafathB_Intel — Tue, 05 Mar 2019 03:57:56 GMT

Hello YHu001, Thank you for your reply, In order to discard any hardware issue related to your Intel® SSD DC P3600 Series please provide us with the following information: • The SMART logs extracted from your Intel® SSD DC P3600 Series. The Intel’s Data Center Tool (DCT) can be used to read out the SMART attributes, to download this tool please follow this link: https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278 We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

Re: p3600 can not update driver

JosafathB_Intel — Thu, 07 Mar 2019 02:30:22 GMT

Hello, YHu001, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: p3600 can not update driver

JosafathB_Intel — Sat, 09 Mar 2019 05:34:22 GMT

Hello, YHu001, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation