topic Re: 128GB 545s unexpected drop of performance. in Solid State Drives (NAND)

128GB 545s unexpected drop of performance.

SAljoshin — Tue, 12 Feb 2019 17:11:53 GMT

We have one customer who owned 20+ PCs and NUCs with 128GB 545s SSDs. Now almost all of them (few just broke down) have unexpected drop of performance as it was described in few questions here also. My question is: will the latest February2019 FW solve the problem of we have to change them anyway? SMART is OK and all SSD 3-6 month old. Regards, Sergei

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Wed, 13 Feb 2019 02:30:40 GMT

Hi Sergei,

Thank you for posting in the Intel® communities.

I understand your customer is reporting a performance issue with several Intel® SSD 545s Series units. Could you please share the SMART reports of these units from the Intel® SSD Toolbox (or maybe some of them) to take a look at them?

You can get the Intel® SSD Toolbox from this site: https://downloadcenter.intel.com/download/28447/Intel-Solid-State-Drive-Toolbox

Regarding to the firmware version, it’s always recommended to keep the firmware up to date, so my recommendation is to update the firmware if they are not updated. Then you can keep monitoring the drives to see if there is any change in the performance, however if possible, please share here the SMART reports too.

You can only attach on single file per post, so if you have several SMART reports, please add them in a compressed file so you can attach all of them in one single post.

I’ll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: 128GB 545s unexpected drop of performance.

SAljoshin — Wed, 13 Feb 2019 16:15:23 GMT

Hello, Diego!

I didn't find a possibility to save SMART info to a file. How can I do it in SSD Toolbox?

Or everytime I should copy it manually to Word/Notepad?

But I cannot even copy it.

Sergei

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Thu, 14 Feb 2019 01:53:54 GMT

Hi Sergei,

There is a button at the lower right corner called “Export”. This button will export the SMART report in a .csv file that you can then upload here (or compress them in a zip file to attach all of them in a single post).

Let me know if you have any other doubt.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Fri, 15 Feb 2019 02:14:54 GMT

Hi Sergei,

Do you have any updates?

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: 128GB 545s unexpected drop of performance.

SAljoshin — Fri, 15 Feb 2019 15:20:10 GMT

Hello Diego,

It will take time, they are all over 4 countries.

We got one, but it is completely dead. Not even inialize in BIOS.

Sergei

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Fri, 15 Feb 2019 21:13:45 GMT

Hi Sergei,

Thank you for the update. I understand it'll take some time to get the SMART reports.

The thread will be open for you, so once you have the information, please share it here.

I'll be waiting for your response.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Tue, 26 Feb 2019 03:42:21 GMT

Hi Sergei,

Just wondering if you have any updates.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: 128GB 545s unexpected drop of performance.

SAljoshin — Tue, 26 Feb 2019 15:07:04 GMT

Hi Diego,

Was communicating with customer and he does not have possibility to provide any data at the moment. I believe we will have to proceed each case separatelly in future.

It will take unknown time, so if any extra data will be received I will continue this Question here.

Regards,

Sergei

Re: 128GB 545s unexpected drop of performance.

DiegoV_Intel — Wed, 27 Feb 2019 01:30:09 GMT

Hi Sergei,

Thank you for the update.

Don’t worry, when you receive the information from your customer you can post it here to continue with the support or to open a new thread to handle the drives’ issues separately.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation