topic Re: How to revive Intel 535 SSD after failed firmware update? in Solid State Drives (NAND)

How to revive Intel 535 SSD after failed firmware update?

Ohforf — Sun, 10 Feb 2019 02:31:44 GMT

Hello.

I have 2 Intel 535 180GB SSD. I bought another same SSD. It had DevSleep enabled, so I decided to update firmware of it. After updating, it doesn't appear in BIOS. When I short together rom mode jumper on the SSD board, it appears as sandforce {200026BB}. The data on SSD is obsolete, I would like to revive the SSD. Please help me do this.

Re: How to revive Intel 535 SSD after failed firmware update?

JosafathB_Intel — Tue, 12 Feb 2019 08:15:46 GMT

Hello Ohforf Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® SSD 535 Series. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • A screenshot or a picture of the disk being detected as “sandforce {200026BB}”. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Tue, 12 Feb 2019 18:41:24 GMT

posted a file.

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Tue, 12 Feb 2019 18:41:46 GMT

posted a file.

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Tue, 12 Feb 2019 18:42:10 GMT

posted a file.

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Tue, 12 Feb 2019 20:34:45 GMT

posted a file.

Re: How to revive Intel 535 SSD after failed firmware update?

JosafathB_Intel — Wed, 13 Feb 2019 05:51:54 GMT

Hello Ohforf, Thank you for your reply. For this situation, we do recommend to you the following https://downloadcenter.intel.com/download/25348 firmware version link to install to the SSD and fix this situation. For this update, you need to create either a USB thumb drive or a CD, once you run it and install it, please let us know if the issue was resolved. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Wed, 13 Feb 2019 06:50:26 GMT

This update bricked my SSD in the first place. But OK, I downloaded it again, but it doesn't recognize my SSD (see photo).

Check out video: https://dropmefiles.com/GxaLQ

Re: How to revive Intel 535 SSD after failed firmware update?

JosafathB_Intel — Thu, 14 Feb 2019 05:24:40 GMT

Hello Ohforf, Thank you for your reply. As you stated on your first post, you opened you SSD, accessed to the main board and performed a short on your SSD, this process voids your drive warranty. Based on the screenshot you shared FUT is not detecting your drive and you cannot re-flash your firmware. If this information is correct our only recommendation is to replace your SSD. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: How to revive Intel 535 SSD after failed firmware update?

Ohforf — Thu, 14 Feb 2019 05:30:02 GMT

So, basically, what you says is: if someone uses Update Tool 2.0.15 and bricks his/her SSD, it's users' fault and this is not fixable. Good to know, now I will definitely buy and recommend anything but Intel. Thanks.

Re: How to revive Intel 535 SSD after failed firmware update?

JosafathB_Intel — Fri, 15 Feb 2019 05:15:12 GMT

Hello Ohforf, Thank you for your reply. Actually in case that any customer experiences an issue after the firmware update should contact us directly: Contact Support: http://www.intel.com/p/en_US/support/contactsupport In order to verify the warranty status of the product and should never open or try to modify his/her SSD in any way that can void the warranty of the product as stated in the article “Limited Warranties for Intel® Solid-State Drives and Modules” (https://www.intel.com/content/www/us/en/support/articles/000005861/memory-and-storage.html) This case is now closed. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation