topic Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD. in Solid State Drives (NAND)

X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Wed, 09 Jan 2019 22:56:53 GMT

Hi every one.

I have a thinkpad x230 laptop.

I upgrated to use SSD model Intel Pro 2500 Series 20nm 180G.

I have updated all intel driver for laptop and lenovo driver. I also update firmware for these SSD.

But it alway hang and stop working.

After restart, the error message is "2100 detection error on hdd0(main hdd)"

How can I fix this problem.

Thank you so much!

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Thu, 10 Jan 2019 04:37:19 GMT

Hello CTran6, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® SSD Pro 2500 Series, if we inferred correctly please provide us with the following information: • We will like to know if you were able to check the compatibility of your Intel® SSD Pro 2500 Series with your Lenovo* PC. If not we advise you to contact your original equipment manufacturer to discard any incompatibility o hardware limitation. • We will like to know if you are able to test your SSD on another PC. If you are able to access your operating system we will appreciate if you can provide us with the following information. • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions (this to have a better view on how your SSD is detected by the OS) We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Thu, 10 Jan 2019 18:54:00 GMT

I have attached the file that you required.

Thank you so much.

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Fri, 11 Jan 2019 02:44:24 GMT

Hello CTran6, Thank you for your reply. Based on the information provided we do not notice any issue with the SSD in order to discard any hardware problem we will appreciate if you can provide us with the following information: • The SMART details.CSV file (SMART logs) from your Intel®SSD. Please refer to the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToolboxUserGuide.pdf) section 3.2 you can find the instructions on how to get this file. • We will like to know if you have contacted Lenovo* regarding the error you receive since this seems to be more related to your PC detection of the drive that to an issue of the SSD itself. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Fri, 11 Jan 2019 20:04:19 GMT

Hello Job B.

I have attached the file exported from my PC.

Please help me to check.

Thank you.

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Sat, 12 Jan 2019 06:22:53 GMT

Hello CTran6, Thank you for your reply. After reviewing the logs and the information you shared with us we can conclude that your SSD is working fine and not hardware issue was found on it. We advise you to contact Lenovo in order to get further assistance regarding your PC. If you have future questions, please don’t hesitate to contact us. We will be more than happy to help you in any way we can. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Thu, 17 Jan 2019 06:11:57 GMT

Hello CTran6, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Thu, 17 Jan 2019 09:42:32 GMT

I posted at Lenovo

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X230-laptop-incompability-with-Intel-Pro-2500-Series-20nm-180G/td-p/4333650

Please have a look to find workarround.

Thank you all so much.

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Fri, 18 Jan 2019 06:32:47 GMT

Hello CTran6, Thank you for your reply. I was reviewing your community post and since you are already working with your OEM (Lenovo*)we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Wed, 23 Jan 2019 10:11:47 GMT

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Thu, 31 Jan 2019 07:35:59 GMT

Hello CTran6, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Fri, 15 Feb 2019 11:05:11 GMT

Thank Josh B for your support.

I'm still looking forward to any helpfull answer.

Thanks again.

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Sat, 16 Feb 2019 07:24:02 GMT

Hello CTran6, Thank you for your reply. As mentioned on our previous post we advise you to contact your OEM Lenovo* to get further assistance, since based on the logs you shared your Intel® SSD Pro 2500 Series is working properly. We will like to know if you have tried the troubleshooting recommended by the Lenovo community. Have a nice day. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

JosafathB_Intel — Tue, 19 Feb 2019 04:39:54 GMT

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

CTran6 — Thu, 14 Mar 2019 09:50:59 GMT

thank everyone for support me.

I send to the shop to check. They said that the ssd has errors.

So they give me another one.

Thank you again.

Re: X230 laptop incompability with Intel Pro 2500 Series 20nm 180G SSD.

Vegan — Thu, 14 Mar 2019 10:06:43 GMT

sounds like your system has corrupted, try a hard disk and use a usb sata cable to see if the ssd is actually working or not