topic Re: SSD freezing in Solid State Drives (NAND)

SSD freezing

MSelw — Sat, 05 Jan 2019 18:03:10 GMT

My intel SSD 535 Series. It freeze after 2 min and give 100% disk active on windows 10 OS with Gagabyte Gaming Motherboard Z170X-3 what shall I do??

Re: SSD freezing

LeonWaksman — Sat, 05 Jan 2019 19:07:35 GMT

Hello @MSelw ,

Please download and install Intel Solid State Drive Toolbox: https://downloadcenter.intel.com/download/28447/Intel-Solid-State-Drive-Toolbox?product=86825 . Using this application you will be able to check the healthiness of your SSD and update SSD firmware as well.

Leon

Re: SSD freezing

MSelw — Sat, 05 Jan 2019 21:00:01 GMT

thanks for the fast reply

now after installing the tool and running optimization the SSD is awake for longer time

however, i found out an error after running diagnostic in Read Scan and it tells me to ask for assistance

Re: SSD freezing

LeonWaksman — Sat, 05 Jan 2019 23:39:41 GMT

According to the Toolbox indication, is the SSD firmware updated? If not, my suggestion is to update firmware to the latest version, using Intel Solid State Drive Toolbox.

Leon

Re: SSD freezing

JosafathB_Intel — Tue, 08 Jan 2019 08:43:05 GMT

Hello MSelw, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® SSD 535 Series, if we inferred correctly please provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions (this to have a better view on how your SSD is detected by the OS) • The SMART details .CSV file (SMART logs) from your Intel® SSD 535 Series. In the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToolboxUserGuide.pdf) section 3.2 you can find the instructions on how to get this file. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: SSD freezing

MSelw — Wed, 09 Jan 2019 06:07:27 GMT

Dear Mr Josh B.

now it seems that i have a new problem.

My SSD is not recognizable at all from the motherboard Z170X-Gaming 3 after installing a new windows 10 after changing the drive type to GPT can you help with that??

Re: SSD freezing

DiegoV_Intel — Wed, 09 Jan 2019 11:31:48 GMT

Hi MSelw,

Could you please let us know if your booting drive is the Intel® SSD 535 Series, or you are using it as a secondary drive?

Please confirm if you can see the drive at BIOS level, or if it disappeared completely, even from BIOS.

We’ll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: SSD freezing

MSelw — Wed, 09 Jan 2019 12:25:02 GMT

yes I am using the SSD 535 series as the primary and I try disconnecting the other HDD that I have

and yes it’s not appearing in the Bios setup too

Re: SSD freezing

JosafathB_Intel — Thu, 10 Jan 2019 02:05:07 GMT

Hello MSelw, Thank you for your reply. In order to further assist you we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • Your product markings (part number and serial number) to check the warranty status and to start the process. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: SSD freezing

MSelw — Thu, 10 Jan 2019 04:57:41 GMT

any way to operate the SSD Drive on Gigabyte Z170X Gaming 3 without the OS.

Re: SSD freezing

JosafathB_Intel — Fri, 11 Jan 2019 02:32:26 GMT

Hello MSelw, Thank you for your reply. In order to further assist you, we will appreciate if you can provide us with further information about what do you mind by “operate the SSD Drive on Gigabyte Z170X Gaming 3 without the OS”. Would you mind to elaborate more on your request? We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: SSD freezing

MSelw — Fri, 11 Jan 2019 02:50:21 GMT

To be able to make the Drive appears in the BIOS of the Motherboard although the drive was converted to GPT

Re: SSD freezing

JosafathB_Intel — Fri, 11 Jan 2019 04:56:28 GMT

Hello MSelw, Thank you for your reply. As we understand your drive is not being recognized by your BIOS. Please take into consideration that the process of converting a partition from legacy to GPT should not affect the way that your BIOS detects your hardware and we advise you to try to connect your SSD to another PC, this in order to discard any hardware detection issue from your motherboard. In case that your drive is not detected by the BIOS on either computer, we will appreciate if you can provide us with your product markings (part number and serial number) to check the warranty status and to start the warranty process. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: SSD freezing

JosafathB_Intel — Wed, 23 Jan 2019 09:36:31 GMT

Hello MSelw, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

Re: SSD freezing

MSelw — Wed, 23 Jan 2019 13:36:50 GMT

Hello Josh B.

Kindly note that you can close this case as the SSD hard is on it’s way for Intel warranty return using support ticket.

Best regards,

MSelw