topic Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS? in Solid State Drives (NAND)

How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

AMill27 — Thu, 03 Jan 2019 05:18:53 GMT

Didn't have this issue until a few months ago, everytime I need to start my computer and recognize my boot drive, I need to either clear CMOS, or restore default settings. I noticed another closed thread that apparently had a link to solve this problem, but Intel sent it out in private messages. The link seemed to work for some people, and I would like it as well if possible.

Thanks,

Andrew

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Thu, 03 Jan 2019 05:46:47 GMT

Hi Andrew,

Thank you for posting in the Intel® communities.

Below are the instructions to flash your drive with a new firmware version that will disable the DevSleep feature. Please follow these steps and let me know if it worked.

Download the issdfut_2.0.15.iso file from the following site: https://downloadcenter.intel.com/download/25348
Go to the following site and download the Rufus software https://rufus.akeo.ie/
Connect an empty USB flash drive to the PC.
Open Rufus and change only the option Device and select your USB. Then go to ISO image, click on Search and select the issdfut_2.0.15.iso image.
Go to your BIOS -> Boot -> Boot priority and select the USB flash drive as primary boot device.
Re-boot your PC. It should boot from the USB flash drive and enter into the firmware update tool for your SSD.
Update the firmware and then boot windows.
If it does not boot into the USB flash drive or it gives you an error, please go to BIOS and change the boot mode to Legacy Only. Then try again.

Please try this process and let me know the results.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

AMill27 — Thu, 03 Jan 2019 08:34:31 GMT

The first time I tried to reboot, it said "an operating system isn't found" but I have a purchased copy of Windows 10 installed. Get Outlook for Android<https://aka.ms/ghei36>

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Thu, 03 Jan 2019 08:50:13 GMT

Hi Andrew,

Make sure the ISO image I indeed flashed into the USB flash drive. Otherwise, the system won’t find any OS to boot from.

Additionally, make sure you set the USB flash drive as the primary booting device.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Fri, 04 Jan 2019 04:21:16 GMT

Hi Andrew, Just wondering if you have any updates. Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

AMill27 — Fri, 04 Jan 2019 07:30:10 GMT

So far, so good. I'll probably need another 2/3 days to confirm 100& though. Get Outlook for Android<https://aka.ms/ghei36>

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Fri, 04 Jan 2019 08:04:27 GMT

Hi Andrew,

That’s good.

Let’s keep monitoring the drive and if the issue happens again, let us know.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Tue, 08 Jan 2019 03:25:28 GMT

Hi Andrew,

Do you have any updates about the drive after the weekend?

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

AMill27 — Tue, 08 Jan 2019 03:29:45 GMT

I would say the previous problem has been fixed. I've rebooted about half a dozen times and it seems fine. If you need to close a support ticket, go ahead. I should be fine on my end. Thank you for the assistance! Get Outlook for Android<https://aka.ms/ghei36>

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

DiegoV_Intel — Tue, 08 Jan 2019 03:31:54 GMT

Hi Andrew,

Thank you for the confirmation.

If you ever have another issue with the drive, please don’t hesitate to open a new thread.

We’ll try to help you in any way we can.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

AMill27 — Sun, 08 Sep 2019 06:07:47 GMT

Hey Diego. I've just installed a 660p series m.2 SSD. I can get it to show up in the BIOS, but I can't get it to show up in Windows. Seems like there's a conflict with my 535 SSD boot drive and the 660p supplementary drive. Get Outlook for Android<https://aka.ms/ghei36>

Re: How to turn off devsleep function so my 535 SSD can be recognized in BIOS?

ozdeadmeat — Sat, 19 Oct 2024 00:05:18 GMT

Is there an updated method of getting your tools ISO working with rufus as most people haven't got a CD burner or even use CD's anymore.