topic Re: intel 320 SSD 80mb 8mb bug in Solid State Drives (NAND)

intel 320 SSD 80mb 8mb bug

TJen1 — Wed, 31 Oct 2018 20:40:13 GMT

Had this SSD on a AO722 AMD C-60 note book for years, it's just happened to lose the SSD in windows 10 with " no boot record".... during booting.

Pull the SSD out to connect on another PC on a portable USB enclosure. The SSD read only 8mb and I realized it might be so called 8 mb bug.

1. Try to refresh bios with the intel USB tool. No luck.

2. Cant secure erase the SSD drive when connection using a USB enclosure.

Is there any other options to use the SSD? Does the secure erase has to connect the SSD with SATA/AHIC?

It is awkward that SSD is old and out of warranty then all of sudden stop working with some known issue. It has been trouble free all the years. It makes me worry the desktop running NVMe 610P SSD.

Re: intel 320 SSD 80mb 8mb bug

idata — Wed, 31 Oct 2018 22:54:42 GMT

Hello jenchiwei,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD 320 Series. If we infer correctly we will appreciate if you can provide us with the following information:

By "try to refresh bios with the Intel USB tool. No luck." You mean that you tried to update the SSD firmware using the https://downloadcenter.intel.com/download/28174?v=t Intel® SSD Firmware Update Tool? If not would you mind to connect the disk directly to the SATA port on your PC and to try to run this update?
To run the secure erase we recommend you to follow the https://www.intel.com/content/www/us/en/support/articles/000006198/memory-and-storage.html Run a Low-Level Format on Intel® Solid State Drives guide by connecting your SSD to a SATA port on your PC.

We will be looking forward to your reply letting us know the results. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: intel 320 SSD 80mb 8mb bug

idata — Tue, 06 Nov 2018 01:41:41 GMT

Hello jenchiwei,

Thank you for having contacted Intel Technical Support. This email is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: intel 320 SSD 80mb 8mb bug

idata — Wed, 07 Nov 2018 20:04:12 GMT

Hi jenchiwei,

Just wondering if you still need help with this.Regards,Diego V.

Re: intel 320 SSD 80mb 8mb bug

idata — Mon, 12 Nov 2018 22:58:53 GMT

Hello jenchiwei

Thank you for having contacted Intel support. Since you have not posted any updates on your community thread, the thread will be marked as assumed answered.You can still post any updates at any time and we will continue helping you in any way we can.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation