topic Re: Internal IO timeout on Intel NVMe drive in Solid State Drives (NAND)

Internal IO timeout on Intel NVMe drive

JLee157 — Tue, 30 Oct 2018 00:35:21 GMT

Hello Team,

My customer informed that NVMe drive on Servers disappears all of sudden at OS level

Array controller can't recognize the drive either.

That happens across multiple servers.

As a workaround, they tried NVMe drive replacement, then it fixed

So it seems to be a NVMe drive issue itself.

For testing, NVMe command(identify Device) was used,but report a "internal Device Error" to any subsequent commands

I wonder If this is a known issue for Intel SSD (NVMe) drive

If known issue , what is best practice ?

The exact model: Intel SSD DC P4600 1.6TB (2.5" NVMe/PCIe SSD 1.6T)

Thanks for your answer in advance

Cheers

Re: Internal IO timeout on Intel NVMe drive

idata — Tue, 30 Oct 2018 21:32:21 GMT

Hello jaeyoung,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD DC P4600 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D1, TLC). If we infer correctly we will appreciate if you can provide us with the following information:

In case that you are using Windows provide us with the following:

The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.

A screenshot of the "Disk Management" of Windows* showing all your HDDs and partitions.

• The SMART logs extracted from the Intel® SSD DC P4600. The Intel's Data Center Tool (DCT) can be used to read out the SMART attributes to download this tool please follow this link: https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool https://downloadcenter.intel.com/download/27863/Intel-SSD-Data-Center-Tool We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: Internal IO timeout on Intel NVMe drive

idata — Tue, 06 Nov 2018 02:07:57 GMT

Hello jaeyoung,

Thank you for having contacted Intel Technical Support. This email is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation