topic Re: Intel Pro 2500 240GB SSD problem in Solid State Drives (NAND)

Intel Pro 2500 240GB SSD problem

IBute — Tue, 09 Oct 2018 09:22:17 GMT

Dear Support,

Intel Pro 2500 240GB SSD have a problems with read operations.

Than I have wiped it using Intel Toobox and Activa Kill disk.

After this SSD doesn't accept write operations.

I have attached screenshots with S.M.A.R.T.

Please let me know is it possible to recover this ssd to operational state or it completely dead?

Thanks in advance,

Igor

Re: Intel Pro 2500 240GB SSD problem

idata — Tue, 09 Oct 2018 18:17:40 GMT

Hello ibutenko,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD Pro 2500 Series If we infer correctly we will appreciate if you can provide us with the following information:

The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.

A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.
The SMART details.CSV file (SMART logs) from your Intel® SSD Pro 2500 Series. In the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToolboxUserGuide.pdf IntelSolidStateDriveToolboxUserGuide.pdf" section 3.2 you can find the instructions on how to get this file.

We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: Intel Pro 2500 240GB SSD problem

IBute — Tue, 09 Oct 2018 21:13:41 GMT

Hi Josh!

Requested information attached.

Cheers,

Igor

Re: Intel Pro 2500 240GB SSD problem

idata — Wed, 10 Oct 2018 20:25:37 GMT

Hello ibutenko,

Thank you for your reply. We are going to be working in reviewing the information, pictures and the logs you provided, we will be contacting you back as soon as we have an update or in case that further information is required. Thank you for your patience and understanding. Best regards, Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: Intel Pro 2500 240GB SSD problem

idata — Mon, 15 Oct 2018 17:37:09 GMT

Hello ibutenko,

Thank you for your reply and the information provided. You are going to receive an email shortly from our advance technical support department in order to further assist you. Thank you for your patience and understanding. Best regards, Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: Intel Pro 2500 240GB SSD problem

IBute — Mon, 15 Oct 2018 17:51:46 GMT

Hello Josh!

Thank you for assistant!

Will wait for an answer from advance technical support department.

Cheers,

Igor