topic Re: SSD Lockup in Solid State Drives (NAND)

SSD Lockup

idata — Sun, 16 Sep 2018 20:46:24 GMT

Hello all, I am new to this community and have a question which I cannot find any answer. I have an Intel SSD 160mb 320 series which has my main System C drive. Every now and then (Daily) it decides to stop writing my incremental Acronis backups. The only way to fix this is to open my tower, unplug the power on the SSD, wait around 30 seconds, and then replug it...Then it can write again until the next time...This ussue has been going on for years!

Not fun to open the tower like that. My firmware is up to date and bios also, so I am clueless to what could be going on. Its obvious to me that the SSD is to blame as I have tried other image backup softwares and get the same lockups. a check disk on the SSD comes up with no errors.

Bernard

Re: SSD Lockup

idata — Fri, 19 Oct 2018 19:24:15 GMT

Hello ben480,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD 320 Series (160GB). If we infer correctly we will appreciate if you can provide us with the following information:

The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.

A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.
We need you to provide us with the SMART details.CSV file (SMART logs) from your Intel® SSD 320 Series (160GB). In the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToolboxUserGuide.pdf IntelSolidStateDriveToolboxUserGuide.pdf" section 3.2 you can find the instructions on how to get this file.

We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

Re: SSD Lockup

idata — Thu, 25 Oct 2018 00:45:46 GMT

Hello ben480,

Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation