topic Drive in read-only state in Solid State Drives (NAND)

Drive in read-only state

Jeff_A_Intel — Tue, 07 Aug 2018 15:58:14 GMT

Intel® SSD 760p Series 2TB has put itself into a read-only state.

Took me a few days to notice, as the drive is used for high-read/low-write purposes. I was having some strange software issues, and assumed they were software bugs. While trying to figure these out I discovered I couldn't create a new directory on the drive, then realized oh, this is a hardware problem.

All data is intact, Windows 10 treats the drive like it's healthy, but no writes go through.

Drive is only a few months old. I guess if something is going to break, better that it breaks soon. ;-D

Re: Drive in read-only state

idata — Tue, 07 Aug 2018 21:34:47 GMT

Hello Geatian.

Thank you for having contacted Intel Technical Support. In order to further assist you with your inquiry, we need you to provide us with the SMART details CSV file (SMART logs) from your Intel® SSD 760p Series. In the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToolboxUserGuide.pdf IntelSolidStateDriveToolboxUserGuide.pdf" section 3.2 you can find the instructions on how to get this file. We will be looking forward to your reply.Best regards,Josh B.Intel Customer Support.

Re: Drive in read-only state

Jeff_A_Intel — Tue, 07 Aug 2018 23:21:25 GMT

File is attached.

Re: Drive in read-only state

Jeff_A_Intel — Tue, 07 Aug 2018 23:40:46 GMT

Sorry, exported the wrong drive. This one is correct.

Re: Drive in read-only state

idata — Wed, 08 Aug 2018 22:40:50 GMT

Hello Geatian.

Thank you for your reply and the Smart.csv files provided. As part of the troubleshooting, we need you to follow the "https://www.intel.com/content/www/us/en/support/articles/000022179/memory-and-storage.html Removing Partitions with Microsoft DiskPart" guide using the "Clean all" command in order to remove the partitions and the volume information from your Intel® SSD 760p Series. Intel® recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at http://www.intel.com/content/www/us/en/support/server-products/000007914.html http://www.intel.com/content/www/us/en/support/server-products/000007914.html. After this process is completed run the full diagnostic scan one more time using the Intel® Solid-State Drive toolbox" Please let us know the results of this troubleshooting. We will be looking forward to your reply.Best regards,Josh B.Intel Customer Support.

Re: Drive in read-only state

Jeff_A_Intel — Thu, 09 Aug 2018 16:16:44 GMT

Diskpart immediately errors out from the Clean All command with message:

"DiskPart has encountered an error: Data error (cyclic redundancy check).

See the System Event Log for more information."

Re: Drive in read-only state

idata — Thu, 09 Aug 2018 21:20:55 GMT

Hello Geatian.

Thank you for your reply and the information provided. You are going to receive an email shortly from our technical support department in order to further assist you. Thank you for your patience and understanding. Best regards, Josh B.Intel Customer Support.