https://community.solidigm.com/t5/solid-state-drives-nand/generating-an-rma/m-p/9916#M1749 <P>SSD RMA generation used to be easy. Now you have to:</P><P></P><P>1) Have a working login</P><P>2) Spend 2 hours on the phone with tech support to get your login to work</P><P>3) Reset your password</P><P>4) Password doesn't work</P><P>5) Reset your password</P><P>6) Password doesn't work</P><P>7) Reset your password</P><P><span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span> Password doesn't work</P><P>9) Wait for level-2 tech support to enact an act of congress to reset your login (they promised to call back, but of course did not)</P><P>10) Fill out an application to become an "Intel Technology Provider" for the privilege of generating an RMA for a failed SSD</P><P>11) Wait for pending application to be approved.</P><P></P><P>For the love of all that is holy, surely there is an easier way to generate an RMA for a failed SSD. What on god's green Earth happened to the Warranty Process??????</P><P></P><P>Attachment name was edited by: MARK HANNA, Community Manager </P> Wed, 03 Sep 2014 01:04:29 GMT DFran10 2014-09-03T01:04:29Z https://community.solidigm.com/t5/solid-state-drives-nand/generating-an-rma/m-p/9916#M1749 <P>SSD RMA generation used to be easy. Now you have to:</P><P></P><P>1) Have a working login</P><P>2) Spend 2 hours on the phone with tech support to get your login to work</P><P>3) Reset your password</P><P>4) Password doesn't work</P><P>5) Reset your password</P><P>6) Password doesn't work</P><P>7) Reset your password</P><P><span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span> Password doesn't work</P><P>9) Wait for level-2 tech support to enact an act of congress to reset your login (they promised to call back, but of course did not)</P><P>10) Fill out an application to become an "Intel Technology Provider" for the privilege of generating an RMA for a failed SSD</P><P>11) Wait for pending application to be approved.</P><P></P><P>For the love of all that is holy, surely there is an easier way to generate an RMA for a failed SSD. What on god's green Earth happened to the Warranty Process??????</P><P></P><P>Attachment name was edited by: MARK HANNA, Community Manager </P> Wed, 03 Sep 2014 01:04:29 GMT https://community.solidigm.com/t5/solid-state-drives-nand/generating-an-rma/m-p/9916#M1749 DFran10 2014-09-03T01:04:29Z https://community.solidigm.com/t5/solid-state-drives-nand/generating-an-rma/m-p/9917#M1750 <P>Hello harleydood,</P><P></P><P>I am really sorry for all the troubles you have been through. I would be frustrated as well. </P><P>We can offer you different ways to request for a warranty replacement that can be easier.</P><P>Here you can find the options:</P><P><A href="http://www.intel.com/p/en_US/support/contactsupport" rel="nofollow noopener noreferrer">http://www.intel.com/p/en_US/support/contactsupport</A> <A href="http://www.intel.com/p/en_US/support/contactsupport" rel="nofollow noopener noreferrer">http://www.intel.com/p/en_US/support/contactsupport</A> </P><P></P><P>Kevin M</P> Wed, 03 Sep 2014 13:40:01 GMT https://community.solidigm.com/t5/solid-state-drives-nand/generating-an-rma/m-p/9917#M1750 Kevin_M_Intel 2014-09-03T13:40:01Z