topic Re: 540s 240Gb ssd issue in Solid State Drives (NAND)

540s 240Gb ssd issue

zszab1 — Wed, 13 Jun 2018 22:53:00 GMT

Intel 540s 240Gb. M.2 sata

The bios has not been seen the SSD since the firmware update

Linux Mint 18.1 + processor driver integrated live: see, write and read the SSD Windows 10 only writes but does not read. Is it possible to fix it

Thank you for your ansver

Re: 540s 240Gb ssd issue

idata — Thu, 14 Jun 2018 17:45:25 GMT

Hi zolinak75,

Thank you for contacting our support community. We understand your situation regarding the Intel® SSD 540s Series.In order to better address your situation, could you please confirm the following information: *Are you using the SSD as a boot drive or as a storage device? *Have you tested the SSD in a different M.2 port? *Have you tried to perform a secure erase to the SSD? *How did you determinate that you can not read and only can write to the SSD? Do you get an error message? If so, please attach the screenshots of it. We look forward to hearing back from you.Regards,Junior M.

Re: 540s 240Gb ssd issue

zszab1 — Thu, 14 Jun 2018 23:20:41 GMT

Dear Junior!

Thank you for your quick answer!

* I would like to use it as a boot drive, but if it works as a storage drive, I could use it now. It is unusable at this time.

* 1 M.2 port on the machine. I have no other machine with a M.2 slot.

* Safe deletion? I do not know what is it. I just formatted in my linux system. Windows 10 indicates an error when I try to format it.

https://drive.google.com/open?id=16UAqmEWtmnrhccCYEIJbGOo5oVbnaI9i https://drive.google.com/open?id=16UAqmEWtmnrhccCYEIJbGOo5oVbnaI9i

* Linux Mint 18.3 + Apollo-lake isorespin.sh modified live system, writes and reads it as well. I measured the speed with gnome-disks:

https://drive.google.com/open?id=1c7vGzUU1yq35G-gdbc0Tlif_8rD9dqqE https://drive.google.com/open?id=1c7vGzUU1yq35G-gdbc0Tlif_8rD9dqqE

I measured the speed with Windows 10 home system, CrystalDiscMark.

https://drive.google.com/open?id=1Lt2p1j6NszQGhLZ9WXkQhHVgThqarOWG https://drive.google.com/open?id=1Lt2p1j6NszQGhLZ9WXkQhHVgThqarOWG

Error messages:

https://drive.google.com/open?id=16j1lz482rAiujQu3A-AijfL7XWFrZE8W https://drive.google.com/open?id=16j1lz482rAiujQu3A-AijfL7XWFrZE8W

You can find all the information here:

https://drive.google.com/open?id=1M7T8FIeAgkQrvmhdp1XI9P2fqvI3uIQl https://drive.google.com/open?id=1M7T8FIeAgkQrvmhdp1XI9P2fqvI3uIQl

**The seller is perfect. This proves: intel.csv in the attachment. Does this confirm the perfect operation?

Best regards

Re: 540s 240Gb ssd issue

idata — Fri, 15 Jun 2018 14:53:31 GMT

Hi zolinak75,

Thank you for the reply. Based on the information and the screenshots attached, we recommend you to contact your https://www.intel.com/content/www/us/en/support/contact-support.html# @3 local support team for further assistance. Regards,Junior M.