topic Re: Intel® SSD 520 Series [SSD toolbox] in Solid State Drives (NAND)

Intel® SSD 520 Series [SSD toolbox]

MMimi1 — Thu, 24 Jul 2014 15:08:24 GMT

Hello,

When I launch the Intel SSD Toolbox [version 3.2.3] I get a blue screen.

Intel® SSD 520 Series (120 GB)

Windows 7 professional 64-bit

Asus Rampage 3 gene

I would appreciate any help.

Re: Intel® SSD 520 Series [SSD toolbox]

Kevin_M_Intel — Fri, 25 Jul 2014 13:17:53 GMT

Hi Takeda20,

I am sorry you are having this problem but let me help you.

I would like you to try some steps and post your results:

Update the BIOS in your system to latest.
Try installing the latest Intel® Management Engine provided by your Computer Manufacture.
Run the latest SSD firmware update that can be downloaded here:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18363&lang=eng&ProdId=3765 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18363&lang=eng&ProdId=3765

Uninstall completely the toolbox and try downloading/installing it again from this link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng&ProdId=3765 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=18455&lang=eng&ProdId=3765

Kevin M

Re: Intel® SSD 520 Series [SSD toolbox]

MMimi1 — Fri, 25 Jul 2014 17:45:17 GMT

Hello Kevin,

1) My BIOS is up to date. Version 1300 (Rampage 3 GENE) .

2) How can I check the version of the Intel® Management Engine?

3) The firmware version of my SSD is 400i (I looked in Device Manager)

Do I need to run the Firmware Update Tool, because 400i is the latest version?

I installed the SSD myself, maybe I messed up some settings?

Thanks for helping me out.

Re: Intel® SSD 520 Series [SSD toolbox]

MMimi1 — Tue, 29 Jul 2014 11:14:40 GMT

Found this on the Intel forums:

"If ANY drive whatsoever is connected to the Marvell controller (I had a regular HDD connected) then starting SSD Toolbox will give a BSOD 0x3D (no matter where the SSD itself is connected). I guess it happens because the toolbox is trying to ask Marvell for some disk info (god forbid)? The workaround is to disconnect all/any drives from the Marvell 9128 controller (basically the two SATA 3-connections on the motherboard). It's also possible to completely disable it in BIOS."

So it seems to be the Marvell Controller? (I am using the Marvell 9128 Controller.)

Joe_intel suggests to update the Marvell* SATA controller driver. How can I do this? Do I have to reinstall my OS if I change?

Re: Intel® SSD 520 Series [SSD toolbox]

Kevin_M_Intel — Tue, 29 Jul 2014 19:20:32 GMT

In this case, in order to update the Marvel Controller you need to contact the manufacture directly for them to provide the latest firmware update.

Kevin M