topic Re: Intel DC P4500 Timeout Issues in Solid State Drives (NAND)

Intel DC P4500 Timeout Issues

nightwings3 — Thu, 06 Nov 2025 20:20:14 GMT

I've a Supermicro bladeserver (AS -3015MR-H8TNR), It's AM5 platform with a EPYC 4545 CPU installed with 48G RAM. Now the issue is whenever the 'intel P4500 SSDs' are installed in the U.2 bays, the installation of any linux OS just hangs and the error is displayed in the images attached as well.SSD detailsErrors faced while installing which stalls the whole process

[  448.627117] nvme nvme2: I/O tag 448 (31c0) QID 1 timeout, completion polled
[  478.835271] nvme nvme1: I/O tag 960 (b3c0) QID 2 timeout, completion polled
[  478.835295] nvme nvme2: I/O tag 449 (c1c1) QID 1 timeout, completion polled

I've searched a lot but couldn't find any fix, my concern is there any update to this SSD's firmware out there that can flashed to fix this issue.

Some of the settings below I've tried from BIOS but none worked.

ASPM auto
nvme vendor support SET TO AMI
# not working

ASPM auto
nvme vendor support SET TO vendor defined
# not working

ASPM enabled force L0s
nvme vendor support SET TO AMI
# not working

ASPM enabled force L0s
nvme vendor support SET TO vendor defined
# not working

ASPM disabled
nvme vendor support SET TO AMI
# not working

ASPM disabled
nvme vendor support SET TO vendor defined
# not working

Any guidance or suggestions would be appreciated!

Re: Intel DC P4500 Timeout Issues

SolidigmGleb — Tue, 11 Nov 2025 10:33:37 GMT

Dear nightwings3,

Thank you for sharing the detailed information and screenshots.

From your description, the Intel® DC P4500 appears to hang during Linux installation with PCIe timeout messages. Based on the information you’ve provided and our internal review, here are a few important notes and steps to try:

Check whether the same issue occurs on another system.
Verify PCIe and BIOS configuration.
- Ensure the drive is connected directly to the PCIe slot (not through an expander or riser).
- Review the PCIe port settings and NVMe support options in the BIOS — sometimes backplane or PCIe lane assignment can cause timeouts.
Test the SSD under Windows (if possible).
This can help determine whether the problem is OS or driver-related. The drive should work with standard NVMe drivers.
Check the firmware.
The firmware revision (QDV1CP06) appears to be a Cisco OEM version, which may differ from the generic Intel retail release. If this drive came from a Cisco system, firmware updates and support would need to be handled through Cisco directly.

If you could share whether the same behavior occurs in another system and confirm the server BIOS version, we can better advise on the next steps.

Best regards,
Gleb
Solidigm Customer Support

Re: Intel DC P4500 Timeout Issues

nightwings3 — Tue, 11 Nov 2025 20:07:09 GMT

Hi Gleb,

Thank you for your support and reach out. Please find my response below.

1) Currently, we don't have another system and we would very much like for the drives to work on the current setup.

2)
- The Intel drives directly connect to the U.2 bays of the server. There is no expander or riser involved in the current scenario.
- We've reviewed all related options in the BIOS and have tried some combinations (which are mentioned in the original post) but to no luck.

3) We'll try to deploy windows to see if we run into the same issue.

4) Regarding the firmware, can we have the generic firmware to test if it dismisses the issue?

Regarding BIOS version, following are the details
Server=Supermicro AS -3015MR-H8TNR (AMD AM5 Platform)
BIOS Ver=1.4

Re: Intel DC P4500 Timeout Issues

SolidigmGleb — Thu, 13 Nov 2025 11:00:58 GMT

Hi nightwings3,

Thank you for the update.

About the firmware — since your P4500 drives are using OEM firmware (likely Cisco), it is not possible to flash them with the generic Intel/Solidigm firmware. Using the wrong firmware could stop the drive from working, so we cannot provide it.

Please let us know the results once you try installing Windows. This will help us confirm if the issue is related to the system or the OS.

Also, please make sure in the BIOS that:

PCIe speed is set to Gen3 (not Auto)
ASPM is disabled

If the issue continues, it will be good to check with Supermicro for any known compatibility or BIOS updates for the U.2 ports.

We’re here to help, so just share the results when you can.

Best regards,
Gleb

Re: Intel DC P4500 Timeout Issues

nightwings3 — Mon, 17 Nov 2025 04:10:48 GMT

Hi Gleb,

I have attempted Windows installation and it proceeds without any issue. This confirms that the issue is not related to the system. The settings are also the same as mentioned

@SolidigmGleb wrote:
Also, please make sure in the BIOS that:
PCIe speed is set to Gen3 (not Auto)
ASPM is disabled

PCIe Link SettingsASPM Support Disabled

Moreover, I've taken READ/WRITE benchmarks as well for the drive.

Benchmark from Windows

Also before proceeding for Windows installation, I was able to get the disk benchmarks from the Linux (The Linux that was previously installed was done by removing the Intel U.2 drives, installing on M.2 NVMe onboard and plugging the drives back and reboot).

Benchmark from Linux

The installation just hangs and proceeds very slowly as shown below due to I/O timeouts.

Errors while Linux installation

Hoping for further support and ultimate fix.

Best Regards,

Re: Intel DC P4500 Timeout Issues

SolidigmGleb — Mon, 17 Nov 2025 12:04:58 GMT

Dear nightwings3,

Thank you for the additional details and the test results.

Since the drives work normally in Windows but show I/O timeouts only during Linux installation, we’ll need to review this case more deeply.

To proceed, please create a support case through our Solidigm Support Hub so we can collect full system logs and continue the investigation:

https://support.solidigm.com/en-US/anonymous-createcase/

Once the case is created, our team will follow up with you directly.

Best regards,
Gleb