topic Re: Solidgm Storrage Tool Open Source Components in Solid State Drives (NAND)

Solidgm Storrage Tool Open Source Components

gms-electronics — Fri, 23 Aug 2024 08:55:40 GMT

Could you please provide the open source components inside the Solidigm™ Storage Tool (For Data Center And Legacy Client SSDs) as the current documentation lacks the information.

https://www.solidigm.com/support-page/drivers-downloads/ka-00085.html

Re: Solidgm Storrage Tool Open Source Components

SolidigmGleb — Fri, 23 Aug 2024 17:47:47 GMT

Dear gms-electronics,

Thank you for contacting Solidigm™ Support.

At this time, our documentation about Solidigm™ Storage Tool primarily includes information found in the user guide, and we do not have additional publicly available details on open-source components. You also can use search bar our web site to find specific articles and material related to the Solidigm™ Storage Tool. If there are specific components, aspects or issue related the Solidigm™ Storage Tool you can always contact us via  our Support Hub . We will be happy to assist you!

Kind regards,
Gleb
Solidigm Customer Support

Re: Solidgm Storrage Tool Open Source Components

gms-electronics — Mon, 26 Aug 2024 12:14:55 GMT

Hi Gleb,

thank you very much for your reply.

Given that the Solidigm storage tool uses the nvme-cli (as published in the solidigm github account) publishing the open source license together with the binary is obligatory and not a voluntary act as the original application was produced carrying a GPL license.

Please advise on what kind of customer support request should be opened to rectify documentation for the solidigm storage tool.

Re: Solidgm Storrage Tool Open Source Components

SolidigmGleb — Tue, 27 Aug 2024 12:13:41 GMT

Dear gms-electronics,

Thank you for your feedback. Regarding your request to rectify documentation for the Solidigm Storage Tool, we need to take into account that such a question might need additional escalation. Therefore, we encourage you to create a separate ticket via our Support Hub .

You do not need to somehow distribute your request to the specific type, in the summary of each case you just need to describe the situation and your request. We will be happy to assist you!

Kind regards,
Gleb

Solidigm Customer Support