topic Re: P41 Plus 2TB Causing System to Crash in Solid State Drives (NAND)

P41 Plus 2TB Causing System to Crash

thirdlife — Sat, 27 Jan 2024 21:39:48 GMT

I upgraded to the Solidigm P41 Plus (SSDPFKNU020TZ) a few months back as my primary system/boot drive. Since then my Windows 11 system will randomly crash and restart. I do not see a BSOD. It is intermittent and doesn't matter if the computer is under heavy use, or just chilling after a fresh reboot. I've seen it crash in both (and several other) scenarios.

I am running the latest firmware and drivers, but continue to have this issue. No issues are found with the drive, and I suspect it might be driver related as the Event Viewer is full of errors. (see below)

Curious if anyone else has had this problem and/or if they might have a useful work around.

Not sure what other info would be helpful, but I'll include what I can think of below:

Solidigm P41 Plus (SSDPFKNU020TZ)
Driver Version 2.2.0.1017 (up to date)
Firmware: 002C (up to date)
Windows 11 22H2

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Mon, 29 Jan 2024 18:26:28 GMT

Dear thirdlife,

Thank you for contacting Solidigm support. We are sorry that you have issues with our drive.
Before we proceed with the troubleshooting, I need to confirm a few details:

- Did you check the drive for any physical damage?
- Is the SSD listed in the BIOS and or Operating System?

- Are you testing the drive using an adapter/converter to connect the SSD to the system? Please note that using USB adapters/enclosures for testing purposes is not supported. If you are connecting the drive through an adapter or enclosure (USB to PCIe), please keep in mind that the BIOS, motherboard, backplane, or some tools may not recognize the drive properly. For more information, you can refer to the guide titled "Using Adapters Or Enclosures With Solidigm™ (Formerly Intel®) Solid State Drives".

Once we receive the necessary information, we can proceed to assist you further.

Please feel free to get in touch with us if you have any queries.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

thirdlife — Mon, 29 Jan 2024 20:19:28 GMT

There is no physical damage to the drive.
As stated this is my main boot drive.
No adaptors are being used.

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Tue, 30 Jan 2024 13:23:43 GMT

Dear thirdlife,

Thank you for the information provided.
To resolve your issue we need more information from you. Please, contact us via our Support HUB and create a ticket.

If you have any other questions, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

satkiba — Sun, 12 May 2024 11:01:05 GMT

Had same issue as you with the P44 pro.

Uninstalled the Solidigm driver and used the default Windows driver. No longer see any BSOD.

Hope this helps.

Re: P41 Plus 2TB Causing System to Crash

Horus — Sun, 07 Jul 2024 10:46:56 GMT

Many people have this problem but S0lidigm does not want to solve it. I have the same drive, but luckily I don't use it as a system drive, so I only have errors in the event viewer.

Look here https://community.solidigm.com/t5/solid-state-drives-nand/p44pro-driver-detected-a-controller-error-on-device-raidport0/m-p/23996/highlight/true#M11989

Re: P41 Plus 2TB Causing System to Crash

Horus — Sun, 07 Jul 2024 13:16:42 GMT

I tested new driver v. 2.3.0.1023 and I still have that error in event viewer id 11 but this new driver is slower than previous v.2.2.0.1017. Micron driver is best and error free. Solidigm need to fix this problem with new firmware update.

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Mon, 08 Jul 2024 10:58:11 GMT

Dear Horus,

Thank you for contacting Solidigm Support and providing to us the information about your issue.

We understand that you might be frustrated due to the issue with your drive. You said that you added micron driver. However, be aware, that we cannot recommend third-party drivers other than the standard Microsoft and our own drivers.

Also, we would like to advise you to keep your drive updated by Soldigm Synergy If your issue persists you can create a ticket on the Solidigm Support hub and we will be happy to assist you.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

Horus — Wed, 10 Jul 2024 18:52:39 GMT

Do you have an explanation why the new v.2.3.0.1023 drivers are slower than the previous v.2.2.0.1017 and are you working on a fix for the bug that is reported in the event viewer Event ID = 11?

Thank you in advance

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Thu, 11 Jul 2024 14:30:13 GMT

Dear Horus,

Sometimes, drivers might not be as optimized for certain hardware configurations, which can result in slower performance. Also, the issue with Event Viewer Event ID = 11 can be related to many things, including hardware issues, firmware problems, or indeed bugs within the driver itself.

For a proper answer to your question, we need more information. Please, inform us if have you tried Secure Erase on your drive.

If your issue persists you can create a ticket on the Solidigm Support hub and we will be happy to assist you.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

Horus — Thu, 11 Jul 2024 20:13:59 GMT

I was in contact with your support and went through all the steps, but the problem was not solved, ie. the problem is neither my configuration nor the driver. I'm convinced it's a firmware issue since people had the same problem with a WD Black SN850X which was resolved with an update to it.
Check out these 2 links

https://www.techpowerup.com/forums/threads/firmware-updates-for-wd-black-and-samsung.308736/

https://www.reddit.com/r/framework/comments/yq6f6w/the_driver_detected_a_controller_error_on/

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Fri, 12 Jul 2024 12:40:34 GMT

Dear Horus,

We are sorry to hear that you are still having problems with your drive. We will reach out to you over the private message and if needed we can create a case for you.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

Horus — Fri, 12 Jul 2024 20:03:36 GMT

My case number is CIM-322287-K3J0K.

I'm disappointed since you don't want to check the current firmware and see what the problem is. Event ID 11 appears in the log exactly 660 seconds after the system is booted or restarted.

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Mon, 15 Jul 2024 08:48:52 GMT

Dear Horus,

I understand your disappointment about an unsolved issue with the firmware.

We see that in case CIM-322287-K3J0K a refund was proposed to you. Looking at the details of your case it looks like you are on the latest firmware version for the P41 Plus drive - 002C. We advise you to keep your drive up to date. Please, let us know if you want to re-open your case for warranty.

We escalated the issue with ''Event ID 11'', but unfortunately, now, Siolidigm can propose only a warranty for your case.

If you have any other questions please let us know.

Kind regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

Horus — Mon, 15 Jul 2024 15:51:20 GMT

I hope we get an update soon 🤞

Re: P41 Plus 2TB Causing System to Crash

Horus — Sun, 29 Sep 2024 13:33:15 GMT

Hi Gleb

I want to inform you that the last FW 004C from Solidigm™ Storage Tool (For Data Center And Legacy Client SSDs) did not solve the event id 11 problem 😐

Does this mean the P41 has entered EOL support?

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Mon, 30 Sep 2024 13:27:40 GMT

Dear Horus,

Thank you for your feedback. I would like to inform you that the drives of the P41 series are not EOL.

If the latest firmware update (004C) does not resolve your issue, we recommend using a Microsoft driver.

I understand your frustration regarding the unresolved issue after firmware updating. In your case, CIM-322287-K3J0K, we previously offered you a refund. If you'd like to re-open your warranty case, please let us know.

Best regards,
Gleb
Solidigm Customer Support

Re: P41 Plus 2TB Causing System to Crash

Horus — Mon, 30 Sep 2024 19:15:57 GMT

I thought it was EOL because the last FW came out with a tool that is for ...data center or legacy client drives...

Thanks for the advice, but I'll stick to the micron driver.

Re: P41 Plus 2TB Causing System to Crash

Horus — Mon, 25 Nov 2024 18:03:51 GMT

Not in EOL??? The date of your response and the official document do not match...shame 👎

https://www.solidigm.com/content/dam/solidigm/en/site/products/documents/pcn/PCN0000019685-01.pdf

Re: P41 Plus 2TB Causing System to Crash

SolidigmGleb — Tue, 26 Nov 2024 09:35:10 GMT

Dear Horus,

Thank you for pointing out the inconsistency regarding the EOL status of the P41 series. The Product Change Notification confirms the P41 Plus series has been discontinued as of August 9, 2024.

We acknowledge the oversight, but it’s important to remember that such errors, while regrettable, are rectifiable. We hope this misunderstanding has not caused significant or catastrophic inconvenience.

Regards,

Gleb
Solidigm Customer Support