topic Re: Solidigm Storage Tool Firmware upgrade problem for Intel S3610 & 3710 in Solid State Drives (NAND)

Solidigm Storage Tool Firmware upgrade problem for Intel S3610 & 3710

970fish — Tue, 06 Feb 2024 02:30:56 GMT

Solidigm Storage Tool 1.11 claims to have firmware version G2010170 for both Intel S3610 and S3710,but this only exist in GUI mode. In CLI mode, the available version is G2010160. And this means for Windows 7 users ,they can only upgrade to an earlier version firmware.I solved this by installing the SSD to another PC with Windows 10.

Re: Solidigm Storage Tool Firmware upgrade problem for Intel S3610 & 3710

SolidigmGleb — Fri, 09 Feb 2024 11:10:49 GMT

Dear 970fish,

Thank you for the information provided. We are sorry to hear that you have been experiencing an issue with updating firmware for our products. Please be aware, that we only support software for supported versions of Windows, you can see this information on the software specs / min requirements.

As we understand, you have managed to solve your issue and we would like to thank you for the feedback and provided a solution.

If you have any other questions, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: Solidigm Storage Tool Firmware upgrade problem for Intel S3610 & 3710

970fish — Mon, 04 Mar 2024 02:23:40 GMT

I figued out that the case may be caused by the upgrading mechanism.

The software can only upgrade the firmware one version ahead per time.