topic Re: Solidigm Synergy detecting drives but not showing details in Solid State Drives (NAND)

Solidigm Synergy detecting drives but not showing details

OmniPotato — Mon, 11 Dec 2023 23:25:16 GMT

I recent got a solidigm p44 2tb. The drive itself is fine but the synergy software is bugging out. I followed the installation steps and have Solidigm NVME driver under storage devices. The Synergy software can detect the presence of 4 drives, but under the devices tab it shows nothing. I reinstalled both the driver and the synergy app many times to no avail.

Aside from solidigm driver there is also a standard microsoft driver, I tried disabling the microsoft driver but the drives tab still showed nothing and the change only caused the fanxiang nvme drive to not be detected by the computer anymore.

I checked bios and didnt find anything that would seem to solve the problem. It is a mid-end mobo and doesnt have too many options.

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Wed, 13 Dec 2023 05:54:02 GMT

The system drive detected is apparently a virtual disk that does not exist when I checked on windows disk management. And it has only happened to the synergy software and not any other hard disk related software like crystaldiskmark/info or attobenchmark. It is weird

Re: Solidigm Synergy detecting drives but not showing details

SolidigmGleb — Wed, 13 Dec 2023 18:09:21 GMT

Dear OmniPotato,

Thank you for contacting Solidigm™ Support.

Firstly, you should make sure that your Solidigm Synergy tool/ Solidigm storage tool is up to date (Solidigm Storage Tool). Additionally, you can check SST user guide, where you can look at the Known Limitations and Known Issues chapters (pages 5-6).

If you have any questions or concerns, please do not hesitate to contact us via  our Support Hub . We will be happy to assist you!

Kind regards,
Gleb
Solidigm Customer Support

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Thu, 14 Dec 2023 07:46:17 GMT

Well I got it to recognize the actual system drive after uninstalling macrium reflect. But it still do not show my drives!!!

Re: Solidigm Synergy detecting drives but not showing details

SolidigmGleb — Thu, 14 Dec 2023 16:37:41 GMT

Dear OmniPotato,

From what is being shown in the drive list from your Solidigim Storage Tool we see that VHD is present. Due to this fact, your issue is causing and is known/expected. There is a bullet on the Synergy page calling out VHD. Therefore, VHD is blocking synergy from the drive.

If you have any questions or concerns, please do not hesitate to contact us via  our Support Hub . We will be happy to assist you!

Kind regards,
Gleb
Solidigm Customer Support

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Thu, 14 Dec 2023 22:58:06 GMT

I am not running the system on a VHD nor is any VHD present in the windows disk manager.

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Fri, 15 Dec 2023 23:22:04 GMT

I updated the picture it doesnt show system drive as virtual drive anymore. Also what is this drive list you are referring to? The list of drives on the "System" tab or the "Drives" tab

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Sat, 16 Dec 2023 06:32:54 GMT

Re: Solidigm Synergy detecting drives but not showing details

SolidigmGleb — Mon, 18 Dec 2023 12:16:05 GMT

Hi OmniPatato,

It appears there might have been a misunderstanding in our previous correspondence. To help you, please let us know the following things:

Have you connected the drives directly to the motherboard, without any adapters?
Have you tried to run your devices in different systems, by testing them in a Sinergy Toolkit? If so, were the drivers detected, but not shown details to?

Kind regards,

Gleb

Solidigm Customer Support

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Tue, 19 Dec 2023 22:56:42 GMT

All the drives are directly connected to the motherboard. And synergy software works on my laptop. which means I am not installing it wrong.

Re: Solidigm Synergy detecting drives but not showing details

OmniPotato — Tue, 19 Dec 2023 23:00:28 GMT

THE OLD LEGACY STORAGE TOOL WORKS. what is happening

Re: Solidigm Synergy detecting drives but not showing details

SolidigmGleb — Thu, 21 Dec 2023 12:30:09 GMT

Dear OmniPotato,

To help you we need more information regarding your case. Please, contact us by using  our Support Hub  and create a ticket regarding your issue.

Kind regards,
Gleb
Solidigm Customer Support