topic Re: P44Pro driver detected a controller error on \Device\RaidPort0 in Solid State Drives (NAND)

P44Pro driver detected a controller error on \Device\RaidPort0

KingLu — Tue, 27 Jun 2023 04:13:20 GMT

My P44PRO has experienced three instances of disk drops since June 2nd while playing Diablo 4. with this issues including stuttering every few seconds, while the game's displayed frame rate and latency appear normal.

I fixed it myself by force installing Micron NVMe driver v2.1.19.0 WHQL 64bit, after installing the new driver, all of the aforementioned issues have disappeared.

Please help to check this issues, thank you.

My system info:
OS: Windows 11 Pro 10.0.22621.1848 (Win11 22H2 2022 Update)
Processor: AMD Ryzen 9 7950X3D
MB: Asus ROG Crosshair X670E Extreme (BIOS 1415)
Memory: Acer Predator DDR5 6000 C30 16GB x4
GPU: Asus ROG-Strix-RTX4090-O24G-Gaming (Driver 536.23)
PSU: Asus ROG THOR 1000P2
SSD: Solidigm P44Pro 1T & 2TB with official latest version drivers.

Re: P44Pro driver detected a controller error on \Device\RaidPort0

KingLu — Tue, 27 Jun 2023 11:00:51 GMT

The issues of stuttering every few seconds while playing Diablo 4 has reappeared😂

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGeorge — Tue, 27 Jun 2023 12:56:38 GMT

Hi KingLu,

Were sorry to hear that you have been experiencing this issue with your P44 Pro.

Are you able to post Windows event logs?

Have you tried running on the Microsoft NVMe driver?

Please feel free to contact us to create a case- Create Case · Customer Self-Service (solidigm.com)

Kind regards,

George

Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

KingLu — Tue, 27 Jun 2023 13:05:51 GMT

Thank you for your reply.

The one of event logs below:

日志名称: System
来源: solidnvm
日期: 2023/6/23 15:21:41
事件 ID: 11
任务类别: 无
级别: 错误
关键字: 经典
用户: 暂缺
计算机: Lu
描述:
驱动程序在 \Device\RaidPort3 上检测到控制器错误。
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="solidnvm" />
<EventID Qualifiers="49156">11</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-06-23T07:21:41.4680559Z" />
<EventRecordID>29001</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="468" />
<Channel>System</Channel>
<Computer>Lu</Computer>
<Security />
</System>
<EventData>
<Data>\Device\RaidPort3</Data>
<Data>Command set: 0x1</Data>
<Data>Opcode: 0x81</Data>
<Data>SCT: 0x0</Data>
<Data>SC: 0x2</Data>
<Data>CSTS: 0x1</Data>
<Binary>0F00200006004800000000000B0004C008000000000000000000000000000000000000000000000001000000200000000B0004C00800000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGeorge — Wed, 28 Jun 2023 09:21:12 GMT

Hi KingLu,

Thank you for the logs. As you have a case open we will continue our investigation and get back to you there ( as we would require personal information). In the meantime please keep an eye out for the latest updates for your drives.

Kind regards,

George

Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Fri, 18 Aug 2023 15:25:50 GMT

i have the same error as you. I have several different motherboards, I bought a few of these ssd p44pro 2tb.

in all combinations I always get error:

event id 11

The driver detected a controller error on \Device\RaidPortXXXXX

Binary data:

In Words

0000: 0020000F 00480006 00000000 C004000B
0010: 000001D4 00000000 00000000 00000000
0020: 00000000 00000000 00000001 00000020
0030: C004000B 000001D4 00000000 00000000
0040: 00000000 00000000

In Bytes

0000: 0F 00 20 00 06 00 48 00 .. ...H.
0008: 00 00 00 00 0B 00 04 C0 .......À
0010: D4 01 00 00 00 00 00 00 Ô.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 01 00 00 00 20 00 00 00 .... ...
0030: 0B 00 04 C0 D4 01 00 00 ...ÀÔ...
0038: 00 00 00 00 00 00 00 00 ........
0040: 00 00 00 00 00 00 00 00 ........

drivers version: 2.2.0.1017

this is a catastrophic event. How can a manufacturer not notice this problem that happens on different types of latest generation motherboards. Having seen on the internet that it happens to other people, I am returning all the p44pro ssds to change the manufacturer

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Sun, 20 Aug 2023 05:21:41 GMT

I kept 1 ssd drivers for testing.

if I use the native windows 10 driver there are no errors.
as soon as I change the drivers with version 2.2.0.1017 the error appears every second.
firmware 001c
The same behavior occurs by changing the motherboard.
So either all the ssds are defective and the problem can be seen with the 2.2.0.1017 drivers or the 2.2.0.1017 drivers are defective
Motherboards run at pcie 3.0 nvme speed

Re: P44Pro driver detected a controller error on \Device\RaidPort0

KingLu — Sun, 20 Aug 2023 05:49:09 GMT

I also kept one p44pro and waiting for official upadte.

The official technical support team has responded to me, stating that there is currently no solution available. The next response is scheduled for August 30th.

It has been two months already. and I find it hard to believe that they still haven't resolved this issue or even issued an official statement to address it.

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Sun, 20 Aug 2023 05:52:35 GMT

where can i find the latest driver that works?

thanks

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmYordan — Mon, 21 Aug 2023 22:19:56 GMT

Hello KingLu,

Thank you for contacting Solidigm™ Support.

We appreciate the information and the feedback provided. We noticed that a support case has been created and it is currently being worked on by our support team. We will contact you via email as soon as we have an update or a resolution.

In the meantime, please let us know if you have any other questions.

Best regards,

Yordan
Solidigm Customer Support.

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Thu, 16 Nov 2023 19:11:51 GMT

HI
Many months have passed and there is no news. New drivers have not been released. Emails did not arrive. total silence

thanks

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGleb — Fri, 17 Nov 2023 18:24:37 GMT

Dear danielsilenti,

We understand how frustrating it might be. In your case, we would advise you to keep your drive updated by Soldigm Synergy

If your issue persists you can create a ticket on the Solidigm Support hub and we will be happy to assist you.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

Horus — Sat, 25 May 2024 15:38:59 GMT

Hi,

any updates on this problem? I have a P41+ and on every cold boot this error, Event ID 11 - The driver detected a controller error on \Device\RaidPort2., appears in the Event Viewer. Western Digital had the same problem which they fixed with a firmware update.

https://www.reddit.com/r/framework/comments/yq6f6w/the_driver_detected_a_controller_error_on/

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGleb — Tue, 28 May 2024 13:58:06 GMT

Dear Horus,

Thank you for contacting us via our forum. We see in our system that you already created a case regarding this issue. We will proceed with communication with you and troubleshooting there.

Kind regards,
Gleb
Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

Horus — Sun, 07 Jul 2024 10:39:36 GMT

Support is aware of this issue but is unwilling to resolve it. By replacing the driver, with micron, this error disappeared from the event viewer, but that doesn't mean the error is fixed because maybe the micron drivers don't report this error.

It's a real shame that S0lidigm ignores such an obvious problem.

Re: P44Pro driver detected a controller error on \Device\RaidPort0

Horus — Sun, 07 Jul 2024 12:52:57 GMT

New driver v. 2.3.0.1023 have the same problem like v.2.2.0.1017 - errors in Event Viewer - Source = solid nvm and Event ID is 11. You need to realice new FW for all this drives to fix this problem.

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGleb — Mon, 08 Jul 2024 10:54:10 GMT

Dear Horus,

Thank you for contacting Solidigm support.

We understand that you might be frustrated due to the issue with your drive. You said that you added micron driver. However, be aware, that we cannot recommend third-party drivers other than the standard Microsoft and our own drivers.

Also, we would like to advise you to keep your drive updated by Soldigm Synergy If your issue persists you can create a ticket on the Solidigm Support hub and we will be happy to assist you.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Wed, 07 Aug 2024 15:44:14 GMT

hello
I confirm that after 1 year of waiting and various support tickets the new drivers 2.3.0.1023 have been released which have the same problems as the previous ones.

I continue to use the native Windows 10 drivers out of desperation and disappointment

This SSD is one of the best in terms of performance and efficiency when stressed, it's a shame that it is ruined by the support that after years cannot manage a problem with the drivers

Re: P44Pro driver detected a controller error on \Device\RaidPort0

SolidigmGleb — Thu, 08 Aug 2024 14:19:21 GMT

Dear danielsilenti,

We sincerely apologize for the ongoing issues with the new drivers, version 2.3.0.1023. We understand how frustrating and disappointing this situation must be, especially given the high performance and efficiency of our SSDs.

We apologize for the inconvenience and appreciate your patience. Please know, that you can always create a ticket on the Solidigm Support hub and we will be happy to assist you.

If you have any questions or concerns, please do not hesitate to contact us.

Kind regards,
Gleb
Solidigm Customer Support

Re: P44Pro driver detected a controller error on \Device\RaidPort0

danielsilenti — Wed, 14 Aug 2024 09:33:05 GMT

hello thanks for the answer

Can I ask you what advantage I have to open a ticket with the support?
The support already knows the problem, this new driver after 1 year was supposed to solve the problem and it did not solve it. The support only says to use the old driver from years ago or the native one of windows.
So opening a ticket again is useless.

I can thank you for answering, but I certainly can't thank the support which is totally useless